Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,756 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Metrics

4.3

Based on 9,756 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Travelodge UK 5 star review on 15th August 2023

Bristowe B

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne T

Anonymous

Anonymous // 01/01/2019

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Jessica C

“This is about travel lodge on junction 27 near Tiverton and the staff. My partner and I where bribed with a ground floor room to give a 5 star review, then got put in a mouldy room, mouldy carpets and lamp shades, unhoovered etc. this made me and my partner ill. We are here while at being rehoused due to an on going police investigation that my partner was VICTIM of. My partner collapsed from oxygen deprivation upon exiting the shower the early hours yesterday morning and was taken to hospital. Your staff have accused us of being on drugs and are trying to kick us out because ‘it smells of tcp to hide the smell of drugs’ which is used to clean her cuts as she has some deep cuts from self harm after the the police incident. The paramedics that checked her after regaining conciousness, even confirmed no drugs in her system. This is DISGUSTING. The ceiling has also collapsed during our stay and has not been dealt with accordingly.”

Travelodge UK 1 star review on 11th April 2022

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Posted 2 years ago

Karol H

“Oceanside CA review. Pictures say everything I have to say. This was 3/4/2022. Also you can here between rooms with the pass thru door, voices, bathroom appliances in use, etc.”

Travelodge UK 1 star review on 5th March 2022

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Posted 2 years ago

Leslie F

“We booked one night at the Travelodge Derriford Plymouth. 10th September On sight parking, easy check in. Great room clean and very comfortable beds. We had a comfortable quiet nights stay there at a good price. I shall definitely used this hotel again. Also a pub right next door.”

Travelodge UK 5 star review on 11th September 2021

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Posted 2 years ago

George

Kaci

“BED BUG ALERT!! This place was awful! The rooms were advertised for $60 a piece. Everything in Valdosta and surrounding areas were booked. Upon arrival they charged me $80 a piece for two rooms. When we entered the rooms zero lights worked. We did not have remotes. Neither TV worked in either room. The bathrooms were disgusting. No phone or wifi!! They insisted there was nothing that they can do about any of our problems including giving us towels. The next morning my son woke up covered with bites. They wouldn't even offer a refund. A $200 stay just to end up with bed bugs? I would have rather slept in my car. Also. nNO ONE SPOKE ENGLISH”

Travelodge UK 1 star review on 13th May 2021

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Posted 3 years ago

Nick B

“Don't be foolish and book with these... I am going to raise awareness on all platforms with multiple messages.. and reviews. I booked a room for £78 I went to ammend it to add another room but ended up cancelling by mistake.. 2 minutes later I have contacted them and spoke to Rich in Central reservations. who said the room has gone and I still have to pay the money.. I have photos of all this if anyone wants proof. if the room is gone fine I understand that but (win in 2 minutes mind) but not to offer me a replacement is disgusting. when I messaged them on Facebook I had a message off 'james' sorry you will still pay. AVOID this company ad it is a joke! no offer to resolve this.. nothing.”

Travelodge UK 1 star review on 22nd April 2021

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,756 reviews