Travall have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Even better than what the dealer was offering at a significantly lower price point 🙂.
”
- Owen Oconnor
“
Fantastic manufacturer and great quality products and speedy delivery and the price is very reasonable for the quality of the products I purchased. Would definitely recommend Travall.
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- Darren Uttley
“
Great car equipment and reasonable price
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- MICHAEL MILLER
“
Great experience, quick delivery and easy to install.
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- Anonymous
“
Good company to deal with, fast response and quick delivery
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- Carl Green
“
Delivery was very fast ,product is exactly as described
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- Achilleas Kourellas
“
Be very careful when ordering that you are sure the product is exactly what you need as the returns policy is extremely poor. Everything has to be in original packaging and they don't provide returns paperwork or advice in the delivery paperwork or online. I had to email to find out how to return an item, then got sent a link to their preferred courier who wanted over £50 to ship the part back!
”
- Anonymous
“
Company will not issue a full refund for products that do not perform as they are described. Their divider said it would fit my 2025 Honda CR-V and it did not, but I had to put it together to discover this. Since it was opened, they did not issue me a full refund. Additionally, they forced me to pay for shipping, which was extremely expensive.
”
- Anonymous
“
However, the Travall lady on the end of emails was helpful and I did get my refund, albeit after a long time and hassle.
”
- Chris Whaley
“
Travall sent me a boot liner that was completely different to the picture on their website, they then insisted that I paid the postage to send it back to them for a refund. That's not really fair in my book.
”
- Paul Miller
“
Great service
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- Tony Lewis
“
My go-to company for quality & service
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- MEL PARISH
“
Customer service is good. But if the sizes and advertising on the website are correct, there's no need to contact customer service in the first place.
”
- Anonymous