Travall have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Easy to use website and great company to purchase from. Very reasonable price and very good product quality.
”
- Krzysztof Dabrowski
“
Used Travall UK a few times now , always great service , items fit very well and easy to install . Great price too , you will have my continued custom when needed
”
- Steven Hughes
“
Travall is a great company, I am now on my third dog guard for various vehicles, in addition we have had a couple for my wife’s car also. I have also had Travall boot mats etc
The company makes high quality products at a reasonable price, delivery is always quick, using a quality carrier.
”
- Alistair Grandison
“
Great product with fast delivery. The fitting instructions weren't so clear hence the rating of 4.
”
- Robert Pettifor
“
Travall really know what how to manufacture 'High End' products built and finished to a very high standard. Very easy to order on line and delivery was super rapid and delivery was literally next day.
”
- Simon Butcher
“
Fits perfectly! Very easy to install with clear pictorial instructions for assembly. Exceptional prompt delivery could not ask for more 😊
”
- Peter Dora
“
Be very careful when ordering that you are sure the product is exactly what you need as the returns policy is extremely poor. Everything has to be in original packaging and they don't provide returns paperwork or advice in the delivery paperwork or online. I had to email to find out how to return an item, then got sent a link to their preferred courier who wanted over £50 to ship the part back!
”
- Anonymous
“
Now called again to request refund and return which I hope will happen.
”
- Sophia Duncan
“
I was very dissatisfied with the communication. I only seemed to receive automatically generated answers to my questions, which were not helpful. One item could not be delivered. I was not informed that I would not receive it, nor was I informed about the refund of the amount paid.
”
- Anonymous
“
Not the good stuff. My car is hybrid in the site it doesn’t appear any model difference. I had the wrong material and no refund because to send it back it costed more than 300 euros. Very disappointing!
”
- DANIEL PABST
“
Website is easy to navigate and customer service is excellent.
”
- Katherine Ellis
“
Great company and excellent customer service team when I had to make an inquiry.
”
- Mr Nicholas Johnston
“
Really like my new setup, fits perfectly on my Grand Cherokee! Customer Service is also very quick to answer any questions or concerns I had.
”
- Regina Conti
