Travall have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
For the price, the items are good quality and fit perfectly. I have bought Travall products before and would use them in the future over genuine branded items that are nearly x2 price wise. Very quick delivery.
”
- Courtenay Watts
“
The price is also very fair for the level of quality you get — it feels like a product that’s built to last rather than something disposable.
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- Stuart Elkington
“
Great products at a great price, maybe cheaper items out there, but you definitely get what you pay for.
”
- Derek Adamson
“
Excellent variety of products, fast delivery and overall great company to deal with. Highly recommended
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- MARK LEIVARS
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Excellent products and super fast delivery.
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- Anonymous
“
Speedy delivery and great quality
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- Anonymous
“
Be very careful when ordering that you are sure the product is exactly what you need as the returns policy is extremely poor. Everything has to be in original packaging and they don't provide returns paperwork or advice in the delivery paperwork or online. I had to email to find out how to return an item, then got sent a link to their preferred courier who wanted over £50 to ship the part back!
”
- Anonymous
“
Travall sent me a boot liner that was completely different to the picture on their website, they then insisted that I paid the postage to send it back to them for a refund. That's not really fair in my book.
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- Paul Miller
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Very disappointed not correct mats as drivers mat is not correct no offer of replacement or refund
”
- Mr Graham Kirkup
“
Ordered a product advertised as fitting all Mitsubishi Eclipse Cross models from 2017 onwards. It did not fit a 2023 model — the guard mounting points do not align and the boot liner is too small. Customer service initially agreed to a refund, then attempted to make the customer pay return shipping for a non-conforming product. Incorrect product information and poor resolution process.
”
- Eric Van Dijk
“
Very professional service.
Very good product quality.
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- Anonymous
“
Excellent Service
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- Roy Gapper
“
Great company. Fast shipping! The customer service is also responsive and helpful.
”
- Taylor Johnsonbaugh