Travall have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
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The price is also very fair for the level of quality you get — it feels like a product that’s built to last rather than something disposable.
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- Stuart Elkington
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Great products at a great price, maybe cheaper items out there, but you definitely get what you pay for.
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- Derek Adamson
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Bought this bumper protector for my new VW id.7. Easy to order. Delivery very speedy. Fit was perfect, with double-sided tape to secure it. Provided with an alcohol wipe to ensure a clean surface, but no instructions, which might flummox some people. But for a pice of shaped plastic, the price was very high.
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- David Welch
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Their service has been consistently good every time I’ve ordered: clear information, quick delivery, and exactly what’s promised.
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- Stuart Elkington
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Reasonably priced and swift with delivery
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- David Sowden
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Excellent quality and speedy delivery. These fitted our 2025 Seat Ibiza perfectly
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- James Palmer
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Be very careful when ordering that you are sure the product is exactly what you need as the returns policy is extremely poor. Everything has to be in original packaging and they don't provide returns paperwork or advice in the delivery paperwork or online. I had to email to find out how to return an item, then got sent a link to their preferred courier who wanted over £50 to ship the part back!
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- Anonymous
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Ordered a product advertised as fitting all Mitsubishi Eclipse Cross models from 2017 onwards. It did not fit a 2023 model — the guard mounting points do not align and the boot liner is too small. Customer service initially agreed to a refund, then attempted to make the customer pay return shipping for a non-conforming product. Incorrect product information and poor resolution process.
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- Eric Van Dijk
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Now called again to request refund and return which I hope will happen.
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- Sophia Duncan
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I was very dissatisfied with the communication. I only seemed to receive automatically generated answers to my questions, which were not helpful. One item could not be delivered. I was not informed that I would not receive it, nor was I informed about the refund of the amount paid.
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- Anonymous
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The Dog Guard that I purchased for my 2025 Skoda Kodiaq sport line fits perfectly. It was delivered on time. Great service
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- Stephen Janes
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Their service has been consistently good every time I’ve ordered: clear information, quick delivery, and exactly what’s promised.
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- Stuart Elkington
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Great service definitely recommend and the fitting was easy
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- Anonymous
