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Travall Reviews

4.5 Rating 1,247 Reviews
B
Happiness Grade

Travall have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

93.75%
Industry Average
Travall make really good products at a good price point. From past experience I am confident that their mats will be fit for purpose and ordering from the website is straightforward. The only poor experience with my most recent order was that of delivery. Travall use Evri who, in the area I live in, are useless - the order took a week to arrive, and even then was delivered to the wrong address.
- S J Cooper
Travall impressed me with their excellent customer service and quick delivery all they way to Sweden. The product quality is very good, and the price is reasonable. Overall, a reliable and satisfying purchase!
- Anonymous
Travall build quality products at a reasonable price. Each product is engineered to fit your car model to perfection. Ordering was easy and delivery prompt. I highly recommend this company and its products.
- Philip Johnson
A

Delivery - Fast

97.60%
Industry Average
Good products and quick delivery. Sturdy design, delivery is very fast
- Peter Amijs
Next day delivery and a perfect fit for my 2012 BMW X3 at a fraction of the cost of BMW rubber mats. They actually look like genuine BMW mats.
- David Bird
I bought the dog guard and boot liner bundle. Customer service was excellent and speedy delivery. Dog guard was easy to install and fits my 2019 VW Golf perfectly. The boot liner is made of a robust rubber and really protects the car. Very happy with the puchase and customer experience.
- Peter Vokes
D
50.00%
Industry Average
Be very careful when ordering that you are sure the product is exactly what you need as the returns policy is extremely poor. Everything has to be in original packaging and they don't provide returns paperwork or advice in the delivery paperwork or online. I had to email to find out how to return an item, then got sent a link to their preferred courier who wanted over £50 to ship the part back!
- Anonymous
E

Refunds - Difficult

47.06%
Industry Average
However, the Travall lady on the end of emails was helpful and I did get my refund, albeit after a long time and hassle.
- Chris Whaley
Travall sent me a boot liner that was completely different to the picture on their website, they then insisted that I paid the postage to send it back to them for a refund. That's not really fair in my book.
- Paul Miller
Very disappointed not correct mats as drivers mat is not correct no offer of replacement or refund
- Mr Graham Kirkup
95.38%
Industry Average
First set of bars arrived but the keys supplied would not open the covers. Returned them and new set arrived next day Great service. Unfortunately at this time I am unable to get the covers to lock in place even though they appear to be fitted snugly. Something hopefully I will be able to do in the future. Having said that with the exclusion of the covers they feel very secure
- Mr Steven Varney
Good service and simple to understand web site.
- Damian Worsley
I bought the dog guard and boot liner bundle. Customer service was excellent and speedy delivery. Dog guard was easy to install and fits my 2019 VW Golf perfectly. The boot liner is made of a robust rubber and really protects the car. Very happy with the puchase and customer experience.
- Peter Vokes