“TLDR: Totally Insurance illegal started a policy on my behalf without my consent...
I was told I had to go through a series of questions and an underwriting to get an exact quote for sports insurance. I expressed I wanted it for my bicycle more than myself, but decided to get the quote anyway after being told they only did it for the rider, not the bike, as I thought I could always get a second policy from somewhere else for the bike.
I was told I'd receive a code from the insurance provider - Royal London - that I'd need to activate to start the policy, so I was assured by Tim at Totally that I wouldn't be starting a policy, just receiving an exact quote.
Deciding not to go ahead I started a policy with another provider.
3 months down the line, I had an email from Royal London welcoming me.
Tim, and Totally Insurance had proceeded with my policy despite not activating a code or giving authorisation to do so.
Royal London quickly cancelled the policy and were very pleasant.
Totally said it 'didn't sound like Tim' but I received a voicemail about 10 minutes after the cancellation, from Tim, exclaiming that he activated the policy on my behalf because he was worried I'd be without insurance as I hadn't gone ahead with the policy.
Pretty sure they acted illegally, but at the very least they were very sneaky and dishonest.”
“Andy started if very helpful, right cover and everything. Then all of a sudden over night the price changes, as far as I’m concerned that’s not how it works, Then he pestered me with calls and texts to try and get me to buy. Don’t think there’s anything particularly wrong with totally sport insurance just Andy. Would be keen to do something with you guys just make sure that Andy doesn’t call me back! 07772849172”
