“Still waiting for my order, ordered 19 July. I sent an email over a week ago to chase it, to date I have not have a response. I will not support this company again.”
“My experience with this company was extremely disappointing from start to finish.
I paid for express shipping, yet my order showed no updates for over a week. When I contacted customer service to find out what was happening, I was told there should have been a red indicator in my cart showing that some items were out of stock. At no point during checkout did I see any such warning. The only thing I noticed was that other sizes (such as size 11) were unavailable, while my size 9 was available to purchase. Naturally, I assumed that if I could add the item to my cart and pay for express shipping, it was in stock and ready to be dispatched.
I replied to their email explaining this and trying to resolve the issue reasonably, but I never received a response. After reading other reviews, I realised I wasn’t the only customer who had experienced this problem, so I decided to call instead.
Unfortunately, the phone call only made matters worse. The representative’s explanation for ignoring my email was simply that they receive “1,000 emails a day.” Rather than listening to my concerns or attempting to find a solution, she was dismissive, blamed me for supposedly not paying enough attention during checkout, and showed no interest in resolving the issue.
All I requested was a refund for the express shipping that I paid for but never actually received. Instead, I was treated as though I was asking for something unreasonable. Good customer service means taking responsibility and working with customers when genuine issues arise, not shifting the blame.
I won’t be purchasing from this company again. Their online ordering system is misleading, their communication is poor, and their customer service was unhelpful and unprofessional. I’m incredibly disappointed and still out $30 for “express” shipping that was anything but express.”
