“It has been 2 months since I placed my order, and I still did not receive it. after so many emails and waiting patiently I want to cancel my order and get my refund.”
“Ordered items nine days ago. Goods still not
received. And you want me to give feedback on your service. Well surprise, surprise … it is diabolical. Would not purchase from the company again and will certainly NOT be recommending to family and friends.”
Hello, I’m so sorry Royal Mail didn’t ship your items, we have no idea if our items make it to you or not.
Please ring01457321697, email info@theskinbay.co.uk, WhatsApp or text 07817400368 this way we can help Royal Mail also email and text with shipping info so if it’s late your can contact them directly too to track your item.
Emmalee x
Hello Andrea, we have searched our emails and cannot find an email from you,
the information regarding your item from Royal Mail site
Your item was delivered to your Safeplace on 11-04-2024.
We've left a card at your address with the Safeplace details
please call 01457321697 for support
confirmation image looks like a grey shed with clothes where the item was left for you.
please can you change your 1star review when this is resolved
founder
Emmalee
Posted 1 year ago
Hello Andrea, we have searched our emails and cannot find an email from you,
the information regarding your item from Royal Mail site
Your item was delivered to your Safeplace on 11-04-2024.
We've left a card at your address with the Safeplace details
please call 01457321697 for support
confirmation image looks like a grey shed with clothes where the item was left for you.
please can you change your 1star review when this is resolved
founder
“I’ve ordered enzyme peel with the fastest delivery that you propose on your website and still haven’t received anything. I’ve called and text you, you’ve sent me the Royal Mail tracking number but until this day (11/04) I haven’t received either the parcel either my money back as I’ve asked.”
This one star review is for Royal Mail not us, we took your order parcel it up gave it to Royal Mail to deliver. We gave you the tracking number to track it. We tracked it for you and they have lost it. We replaced it. Also please review this one start review as it’s not us. That failed. It was Royal Mail.
“You advertised a 24 hour delivery service that cost £9 for my order to take 48 hours to be delivered . You blamed Royal Mail but you shouldn’t offer this service if Royal Mail don’t fulfill your delivery offers.
I said I was unhappy and a first time customer and all I received back was that it was royal mails fault! Not good customer service or delivery”
We provide options of 24 and 48 tracked and insured delivery service this is an aim by Royal mail the only guaranteed service is the guaranteed next day delivery. This is explained when you choose your delivery on how quickly you need your parcel at busy times 24 and 48 are not promised the only guaranteed service is the guaranteed next day of the delivery product supplied by Royal Mail. We will always help you find your products and parcels. We are not the shipping service.
Emmalee x
This is an unfair review on us. We did everything on our power to get you the parcel. It has absolutely nothing to do with theskinbay when Royal Mail lose your item.or are late we can’t control that at all
But we will always have conversations and talk to them on your behalf. You can also ring Royal Mail yourself. They send tracking details via text and email to track your own parcels. Your service of delivery and discussion can also be directly with them. Please review this one as it’s extremely damages on our business And all I’ve done for the past five years is have no sleep and miss the growth and evolution of my family to build this business and this is extremely sad for me.
“Still haven’t received my parcel it’s been over a week since it’s due for delivery it was supposed to be for a Christmas gift which is now very late disappointed”
“No customer service support. No one ever answers the phone nor reply the emails I sent.
I purchased a serum, got sent a tester, after one month, still no answer, no reply and no product. Very frustrating and disappointing.”
