The British Blanket Company Reviews

Name: The British Blanket Company
Rating: 4.91

4.9 Rating 4,236 Reviews

98 %

of reviewers recommend The British Blanket Company

About The British Blanket Company:

We embrace Britain's long weaving heritage to bring you beautiful and contemporary throws for your home. Our blankets and picnic rugs are woven at traditional mills in the British Isles. The last of their kind, they have been weaving the finest quality wool cloth for generations.

By sharing our passion for British design and craftsmanship, you help ensure this precious local industry continues to thrive.

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The British Blanket Company 5 star review on 28th May 2025

306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my very expensive blanket. It was delivered to the incorrect house number and not returned or reimbursed. Money wasted!”

Helpful Report

Posted 4 weeks ago

We understand your disappointment Johanna, it's very rare that parcels go missing. In this case the address provided to us did not have any house number, and of course we are reliant on the customer to provide us with an address that is complete and correct. I can see that our team are working hard to correspond with you and the courier to locate the parcel. Bethan & Joe - The British Blanket Company

Posted 3 weeks ago

“Never received my package. How do I review.”

Helpful Report

Posted 2 months ago

I'm sorry to hear this Ivy, I can see our customer service team and Fedex are already working with you to arrange redelivery because nobody was at the address to accept the parcel. We will make sure your parcel is delivered soon and thank you for your patience. Bethan & Joe - The British Blanket Company

Posted 2 months ago

“Not the quality i expected for a Merino throw costing £140. Thin and not very soft. Had no time to change as needed to give three of these as gifts (sad). Certainly wont be buying again or recommending. Have since bought some elsewhere with another brand that were cheaper and much better.”

Helpful Report

Posted 3 months ago

“I was very disappointed with my recent purchase as it was one of the most expensive blankets on the site, £165, after just a week it looked awful, I emailed the company and was basically told it was my fault!! After just a week! I have purchased from the company before but don’t be again”

Helpful Report

Posted 4 months ago

We're sorry to read this review Julie - we don't want any customer to feel disappointed and take pride in the quality of all our blankets. Unfortunately, it is the case that wool blankets used in high friction areas will pill more readily, but when used with care they will last a very long time. I have looked over our emails with you and see we provided some care instructions for the blanket you have to keep it looking its best and avoid further wear. Bethan & Joe, The British Blanket Co

Posted 3 months ago

“Returned blanket on 3rd January as the colour we want is out of stock,as of today we have not been reimbursed .”

Helpful Report

Posted 4 months ago

We're sorry there was a delay in processing your refund. There can be a delay with returns reaching us when they are posted over the festive period, but I can see we refunded you as soon as the item was delivered to us. Bethan & Joe - The British Blanket Co

Posted 3 months ago

“Poor customer service trying to swap. Bought elsewhere.”

Helpful Report

Posted 7 months ago

I'm very sorry to hear this, I have reviewed our emails with you and I can see we were a bit confused by what you were asking from us. I do apologise if our confusion felt like poor service, as we always strive to be as helpful as we can. We'd glad to see you visit our shop again so we can do better next time. Bethan & Joe - The British Blanket Company

Posted 7 months ago

“I am appalled by customer service from this firm. My exchange of emails with this firm show customer relations are not priority..they demonstrate a refusal to assist in a simple request to provide a compliment slip with Bumblee bee blanket handwritten on it as it was relevant for the baby gift I was giving. After a number of obstructive e mails I was advised 'I didn't think you would want to pay £3.99 for a compliment slip but if you do I will invoice you' it was a simple request!!!! Interestingly they would prefer to provide a return label for blanket to be posted back for refund. I purchased a beautiful blanket from another small company.”

Helpful Report

Posted 10 months ago

I'm so sorry to read this Berenice, customer service is very important to us and we always want to understand further when we have fallen short. I have reviewed your emails and I can understand why my colleague was confused by what you needed from us. I'm so sorry if this seemed obstructive, I am confident we were working hard to establish the nature of your request so we could do our best to help. Thank you for taking the time to share your experience us so we can strive to do better next time. Bethan & Joe - The British Blanket Company

Posted 10 months ago

“Very rough and scratchy.”

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Posted 1 year ago

“I would only recommend purchasing from British Blankets if you are confident you will not need to return an item. Should I have looked at the 1 star reviews pre purchasing I would have been aware of your poor reputation for your refund process. I received confirmation of a refund 9 days ago and have not received - I have contacted you via your support email address and have not received a reply as to where the refund is - I am now having to complete a bank fraud transaction form -”

Helpful Report

Posted 1 year ago

I'm sorry to read this. We always take negative feedback very seriously and review the circumstances in detail to see if we can improve. We're always happy to accept returns and process refunds twice a week. I can see that we refunded you promptly, and replied to all your emails in a timely manner with proof that the refund had been successfully completed. Your bank will confirm this, but if you require any further help our customer service team are always happy to assist. Bethan - The British Blanket Company

Posted 1 year ago

“Dreadful product. The rugs are so thin you can see through them. Nothing like I was expecting and I paid over £100.”

Helpful Report

Posted 2 years ago

We're so sad to read this. I can see you chose one of our merino lambswool throws which are finer, lighter and softer in quality. I wonder if one of our chunkier and heavier traditional throws would be a better match for your needs. We'll reach out to show you some options and would be happy to arrange an exchange. Bethan & Joe - The British Blanket Company

Posted 2 years ago

“Very high maintenance for the price. Very disappointed and stopped using them as look awful. Complained but felt as though I went around in circles and received a small refund as ‘a good will gesture’! My advice is go elsewhere.”

Helpful Report

Posted 2 years ago

I'm sorry to hear this - pure wool blankets need a little more care than a synthetic, but it's extremely rare for a customer find this to be so problematic. If other customers are concerned about the routine care for wool, please have a quick look at our care videos here and please feel free to contact us with any questions, we're always happy to help. https://www.youtube.com/playlist?list=PLmlUuxFu1UFQF06vgfl8husBnpgXmEcQf

Posted 2 years ago

“I received my order of a blanket. It was a beautiful throw but the colour didn't match my colour scheme. I find it hard to believe that I have to pay postage to return this item when you offer no shop to view first and expect customers to accept that the colour chosen from a small photograph on the website to be exactly what they require. I am now having second thoughts about ordering another blanket in the hope that this one, at least, is the correct colour and if it is it, yet another return postage has to be paid.”

Helpful Report

Posted 2 years ago

We're sorry to read this review. As an online shop we know how important photography is, which is why all our images are professionally taken and colour-matched. We photograph each blanket both in a studio setting against a white background and in natural light to show the colour in context. The images can be clicked and enlarged to full-screen size for a close-up look. Sadly, despite all these efforts, each screen will render colours differently, with mobile phone and tablet screens in particular often boosting saturation and contrast. I can see that Elle in our customer service team is already assisting with your return and we're happy to advise on the exchange for another colour which will hopefully be a perfect fit. Thank you again for taking the time to share your feedback. Bethan & Joe – The British Blanket Company

Posted 2 years ago

“Would love to leave a review, but have not yet received the parcel.”

Helpful Report

Posted 2 years ago

We're so sorry to hear this this Sally. Unfortunately with the ongoing Royal Mail strikes some parcels have been delayed in arriving. Please be assured your parcel is safely with Royal Mail and on its way to you. Our superstar warehouse team have been working 7 days a week to ensure there's no dispatch delay on our side. Thank you for your patience and understanding - Bethan & Joe, The British Blanket Company

Posted 2 years ago

“Blanket was great. Delivery great. Wasn’t the right fit for my flat so have been repeatedly trying to return this. I have sent multiple email requests after your return request system on the website wouldn’t work - I’ve had no response. Can someone please contact me?”

Helpful Report

Posted 2 years ago

I'm sorry to hear this Harriet, we can see we have replied to you, but the emails seem to be bouncing for some reason. A member of our team will reach out via another contact method to give you a hand with this. Bethan - The British Blanket Company

Posted 2 years ago

“I have not yet received my blanket”

Helpful Report

Posted 2 years ago

I'm sorry to hear this Jack. I can see that DPD attempted delivery twice but this was unsuccessful - it looks like the delivery postcode provided is incorrect. Your blanket is on its way back to sender and a member of our team will get in touch with you to arrange a redelivery. Thank you for your understanding while we get this sorted for you. Bethan - The British Blanket Company

Posted 2 years ago

“I wish I could write a review but I never received the blanket.”

Helpful Report

Posted 2 years ago

We're sorry to read this. We have checked the tracking and your parcel is marked as delivered by our USA courier within the expected timeframe. One of our customer service team will be in touch today to help you further. Bethan and Joe - The British Blanket Company

Posted 2 years ago

“Poor customer service. I tried to call and emailed requesting a callback to discuss my purchase as the colour on the website in comparison to what I received was way off! I was hoping they’d replace it but as I heard nothing back I decided to request a refund and buy an alternative elsewhere.”

Helpful Report

Posted 2 years ago

Dear Steven, I am so sorry to read this review. We're a small team and unfortunately were unable to give you a call back during the timeslot you specified. However, I can see we did phone back the same day and follow up with an email too. We professionally colour match every image on our website to ensure they are as accurate as possible but unfortunately, some devices can show colours differently, usually with more brightness and saturation. We are always happy to exchange or refund any items that are not quite the right colour and we will be sure to process your return promptly when it arrives back with us. Please accept our apologies again for the disappointment caused. Bethan and Joe - The British Blanket Company

Posted 2 years ago

“As I haven't received the items yet, it seems a little premature to ask for a review?”

Helpful Report

Posted 3 years ago

Thank you for alerting us to this Andrew. The delay to our usual delivery timescale is because of the Easter bank holidays, but I have checked and can see DPD have scheduled your delivery for today. We will email you privately with the tracking information for your order. Best regards, Bethan and Joe, The British Blanket Company

Posted 3 years ago

“Far to scratchy for me, nice to look at but very rough to the skin”

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Posted 3 years ago

“As yet I have not received the throw I ordered. I am still waiting for it to be delivered. Can you please follow up.”

Helpful Report

Posted 3 years ago

Hello Karen, I've given you a ring to update you on your parcel, which should arrive shortly. If you need any further assistance please don't hesitate to pop us an email or a phone call - our team are here and happy to help. Best regards, Bethan

Posted 3 years ago

The British Blanket Company is rated 4.9 based on 4,236 reviews