The Whisky Vault Reviews

Name: The Whisky Vault
Address: Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA, Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA, Leeds
Rating: 4.99

5.0 Rating 1,565 Reviews

100 %

of reviewers recommend The Whisky Vault

Company Reviews

Metrics

Info

5.0

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Whisky Vault:

The Whisky Vault was born from ideas created by Philip and Richard Hawley, a Father/Son relationship, based in Yorkshire, UK. The business was established in 2008 and is still run as an entirely family-oriented project.

We provide whisky lovers worldwide an online hub for discovering and securely purchasing top quality rare, vintage and collectible whisky. We always aim to carry out this service at a high standard coupled with exceptional customer support - values extremely important to us.

With over 2,000 items in our catalogue, there are expressions of whisky that are very rare and indeed highly sought after. We endeavour to keep the site exciting and fresh and therefore are consistently adding new products, as and when we acquire them.

Richard and Philip Hawley
The Whisky Vault Ltd

Visit Website

Phone:

01133225785

Email:

mail@thewhiskyvault.com

Location:

Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA,
Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA
Leeds
LS15 4TA

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The Whisky Vault 5 star review on 8th June 2024

Sheng ZHONG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order on the internet and fast delivery. Product as described, thank you.”

Helpful Report

Posted 3 years ago

“Hello, and thank you for the fast delivery. I would have liked to have added a product specification card and a guarantee that it was genuine. It is meant as a gift for someone who knows a lot about Whisky. And a hint to toll costs of more than 33% of the product value would have been helpfull. Best regards and have a nice day. U. Reblin-Weres”

Helpful Report

Posted 3 years ago

Thank you for your kind words regarding the delivery, Ursula. Unfortunately, not all whiskies come with a specification/info card or COA. In this instance, your purchase was never originally released with anything of this kind. In regards to the charges, we stipulate on the website confirmation page that you have read and understood there will be local VAT and duty charges when exporting outside of the UK. Best wishes and thank you for your business once again. TWV.

Posted 3 years ago

“Quick and easy to use - even for an old fellow like me.”

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Posted 3 years ago

“Always fast to ship, high quality whisky’s and service to match.”

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Posted 3 years ago

“Helpful friendly and knowledgable team. Easy transaction and handling.”

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Posted 3 years ago

“Super efficient service, whiskey received securely and within promised timeframe.”

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Posted 3 years ago

“Great service with very accurate descriptions and speedy delivery.”

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Posted 3 years ago

“My order arrived promptly, with regular notifications from DHL about when it was to be delivered.”

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Posted 3 years ago

“Fast delivery and exactly what I ordered. Packaged very well.”

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Posted 3 years ago

“Great service from thewhiskyvault.com. Fast delivery and good price.”

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Posted 3 years ago

“Very efficient shipping and great prices”

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Posted 3 years ago

“Very professional, helpful customer service who could not do enough to assist me. A+”

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Posted 3 years ago

“Great price for the whiskies we wanted, no problems at all and fast delivery. Amazing.”

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Posted 3 years ago

“Excellent service, and very fast shipment.”

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Posted 3 years ago

“Very helpful and knowledgeable assistance with my query. Order and shipping was dealt with swiftly.”

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Posted 3 years ago

“I had a really positive buying experience with the whisky vault. I would recommend wholeheartedly. Thank you 🙏🏻”

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Posted 3 years ago

“I had a really positive buying experience with the whisky vault. I would recommend wholeheartedly. Thank you 🙏🏻”

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Posted 3 years ago

“Great customer service, very attentive and friendly.”

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Posted 3 years ago

“Excellent and reliable operators.”

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Posted 3 years ago

“Great service, whisky was well packed and received quickly.”

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Posted 3 years ago

The Whisky Vault is rated 5.0 based on 1,565 reviews