The Mosaic Company Reviews

Name: The Mosaic Company
Address: Unit 4 Parkway Trading Estate,, St Werburghs, Bristol, Bristol
Rating: 4.74

4.7 Rating 72 Reviews

94 %

of reviewers recommend The Mosaic Company

Company Reviews

Metrics

Info

4.7

Based on 72 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About The Mosaic Company:

As an established company with more than 30 years experience in the mosaic tiles industry, we now offer one of the most ranges of mosaic and floor tiles of any company in the UK.

Visit Website

Phone:

01179 556224

Email:

sales@mosaiccompany.co.uk

Location:

Unit 4 Parkway Trading Estate,,
St Werburghs,
Bristol
Bristol
BS2 9PG

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The Mosaic Company 5 star review on 1st April 2023

Lydia Campbell-Hill

The Mosaic Company 5 star review on 19th December 2020

Fiona MacColl

The Mosaic Company 5 star review on 7th September 2020

DIANE WARE

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful tiles, best colour match for my bathroom.”

Helpful Report

“It was really good to get a sample of the tiles, looked different in real life than on a computer screen. Sample x CDs are really quickly, unfortunately it didn’t work with the colour scheme. But would definitely use this company again.”

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“i ordered a selection of samples online which were delivered quickly via royalmail tracked”

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“Excellent samples service, allowing us to choose exactly the right tiles.”

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“Prompt delivery of tile samples. I would have preferred if they were free or came either a discount voucher”

Helpful Report

Hi Calum, thanks for leaving us a review. You should have received a voucher inside the packaging that gives you the cost of the samples back when placing your next order with us. If you didnt get this let us know by emailing sales@mosaiccompany.co.uk and one of the team will sort out for you. Thanks

“Ordered a few samples. Arrived very quickly. Chosen tile in stock and available next day too. Great.”

Helpful Report

“I ordered 2 different sample mosaics. They arrived very promptly and were well packed so they could go through the letterbox. In the end I chose a different tile as it was significantly reduced for clearance, but the samples were good.”

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“Excellent Help with providing details of products and prices. Prompt. Probably more expensive than other sites. Price matching would be favourable for purchasers.”

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“The samples I ordered were delivered in the timescale expected”

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“Unable to give a review of the tiles as those ordered are out of stock and will not be with me for another 4-6 weeks. However, correspondence with the company has been good and they are keeping me advised of eventual delivery”

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“Very disappointed that you couldn't supply the tiles I was after, I really love them and can't find them anywhere else.”

Helpful Report

“it is disappointing that the Mosaic company totally change their stock colours without changing the representations/pictures on your website. I was looking to match a previous tile (Kingston Mull) which was in a wall on my bathroom and although you still stock this tile it is now a completely different colour to what it was before and to the colour shown in the picture on your website or to the sample boards still in stock with your approved distributors eg Tile Giant. I do not mean a slight shade difference which is understandable and would not matter - I mean a completely different and darker colour (see attached photo). When I sent a picture through showing the difference your only answer to this is that you have changed the batch and it is what it is which is not really satisfactory. You also have no idea if the colour will ever change back. This is really disappointing and now means I will have to retile my entire bathroom. I cannot understand why you would have no control over the tiles/colours being manufactured and if something is supposed to be a bright royal blue why it no longer is!”

Helpful Report

Firstly, please accept my apologies for the late response, we are exceptionally busy at the moment and like many companies across the UK we are operating with reduced staff levels and under restrictive conditions. We were really disappointed to hear that you had an issue with one of our products especially as “Mull” is one of our favourite and best selling products. We have sold thousands of square metres over the years without a problem. Glass mosaic like all kiln fired materials such as tiles, pottery even tableware is subject to variations from batch to batch during manufacturer. This is inherent in the process and beyond our control. Transparent glass mosaics are more prone to these variations than most, which is why we offer a sample service to all our customers so they can see the current batch available from stock. Mull like most glass mosaics is made in China so we are not able to predict exactly what the next production will look like. The sample card in your picture is several years old so unfortunately an exact match was never likely.

The Mosaic Company is rated 4.7 based on 72 reviews