Fixio Reviews

Name: Fixio
Address: 46 Quebec Street, Brighton, East Sussex
Rating: 4.84

4.8 Rating 1,127 Reviews

98 %

of reviewers recommend Fixio

4.8

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Fixio:

MacMan offers Apple centric support, repairs and sales to Mac fans throughout Sussex and Kent. We're a small, friendly, local business that pride ourselves on good old fashioned quality service.

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Phone:

01273 806939

Email:

info@fixio.co.uk

Location:

46 Quebec Street,
Brighton
East Sussex
BN2 9UZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful chap in Sevenoaks store but needed remote help-once again the star man Ryan came to the rescue and after 30 minutes I was back in business! Cannot recommend fixio enough-if only all retailers had such customer service levels”

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Posted 1 year ago

“Used Mac Man/ Fixio for years now. Always 5 Star service .Thank you David”

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Posted 1 year ago

“I was advised to use fixio by an apple tech specialist, as my MacBook has a defective screen and apple would charge £492+, 2nd hand screen on eBay at £70- so raised call and drove to Brighton office, so 1st hard to get answer, bell. 2nd no parking anywhere,3rd is, clearly did not want the job, advising of lamination issues and may not be display. So will do it myself (with help of ifixit) and as a mobile device specialist of too many years, will not be able to recommend this company, he clearly did not want to help.”

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Posted 1 year ago

Hello Mr Collyer, Thanks for the feedback and review and we're please that Apple are referring customers to us. I'd like to respond to your points. 1 - I'm confused about your first issue about it being "hard to answer". As we were a little short staffed today we had our front door closed and as you suggest have a bell that customers can ring for service. We the bell is pressed we come to the door. From memory when you visited my front of house colleague was on the phone so I stopped a repair and made my way to answer the door. This may have meant that you had to wait outside for 20 to 40 seconds at most. Im sorry this wasn't acceptable but we were a little short staffed today. 2 - Pay and display parking is available outside our shop and often people use our drop kerb by the store to stop and drop off their device. As I'm sure you can imagine parking restrictions are out of our control. I would suggest making a complaint to Brighton & Hove cancel about the lack of parking for local businesses. This would help us greatly. We're often asking for more pay and display bays in the area. We do not have our own free parking spaces and we're sorry about that. 3 - We always want new business...!!! Why wouldn't we? We're a small independent business and helping people with their tech is our lifeblood. We're not a large corporate that doesn't care about customers. From memory, I was trying to explain the the de-lamination scenario and you cut me off and didn't let me finish my sentence. You, seemed to know better. We always need to assess a problem before jumping to conclusions and customer assumptions. I was explaining that our charges would be more than just £70 for the screen you had found on eBay as we'd need to fit the part and this takes time but again you cut me off and said I'll do it myself and proceeded to walk out. We're you expecting us to do the repair for £70 using possibly faulty unverified parts including our labour? If you would like to discuss this further or change you mind and would like us to help with the repair let us know by emailing us direct ono brighton@fixio.co.uk. Sorry we didn't meet your expectations.

Posted 1 year ago

“Thank you your assistance with my new laptop has been life saving and exceptional I certainly would not have received such help from Apple BlueWater nor John Lewis You have gone beyond my expectations with my purchase I am delighted”

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Posted 1 year ago

“Brilliant! Everyone I dealt with at Brighton's Fixio were superb. Ryan who came out was wonderful, working magic on my system to get everything transferred and up and running. His advice, help, professionalism and patience were so reassuring. Thank you!”

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Posted 1 year ago

“Ever so grateful to Ryan for his punctuality, knowledge, professionalism and friendly atitude. He has been really great. Even my dog liked him! Thank you for everything.!”

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Posted 1 year ago

“great service very good price same day turn round on replacing two i phone batteries highly recommend fixio crawley”

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Posted 1 year ago

“Very efficient service with good friendly communication. They saved all of my data from a corrupt hard drive. I would totally recommend. Many thanks”

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Posted 1 year ago

“Friendly, helpful and extremely efficient service and provided easy to understand recommendations. Without doubt the best people I have encountered to help me sort my Macbook. Thank you”

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Posted 1 year ago

“A young man called Sam went the extra mile in the Tunbridge Wells branch today, and because of him, and him alone, I shall be putting more business their way. He fixed my lap top, just when I was giving up hope.”

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Posted 2 years ago

“Good quick friendly service replaced my phones screen same day as screen came in. couldn't be happier with the service and would recommend.”

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Posted 2 years ago

“superb service from Matt, Ryan and the team at Fixio. They have transformed my mac and provided regular updates and great support when needed.”

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Posted 2 years ago

Superb..... We love reviews like this. Thanks Gary.

Posted 2 years ago

“It is often said that the test of a good company is how they respond when something goes wrong. Fixio attempted to send my computer to a third party without my consent, or even knowledge, and it was lost in transit. Instead of accepting their responsibilities, Fixio went to their lawyers to try to avoid any liability. That's the sort of company they are. Be warned.”

Helpful Report

Posted 2 years ago

Dear Anonymous, We do not have any lawyers but we are a member of the FSB (which for a small annual fee (less than £200 per year) includes all legal advice - and we felt it appropriate to contact the FSB to seek legal advice in this situation as you had demanded £1500 from Fixio due to no fault of our own). You gave full consent for your hard drive to be sent to a third-party data recovery specialist as this was not a service we could offer you; furthermore you agreed to any fees this third party service would incur if successful. DPD accepted full liability and apologised for your lost hardware but they only offered the value of your hardware they lost as compensation which was sadly only £10. We informed you of DPDs very low offer and at this stage you demanded £1500 in compensation for item lost by DPD. The FSB then advised us you had no evidence to be able to demand £1500 in damages. But, as we felt DPD’s offer was insubstantial, we offered you £150 out of our own pocket by way of apology to you for the situation. You accepted this £150 offer to which we made a bank transfer to you in March 2023. I felt and still feel five months later that this type of customer service from Fixio (paying you £150 out of our own pocket alongside numerous verbal and written apologies from us) is an example of how well we treat our customers; especially when compared to a multi-national company like DPD who made an offer of £10 even though they fully admitted all responsibility for the loss. But from the moment you told our Seb, our Tunbridge Wells shop manager, not to back-up your data during your initial repair process you have continually made things up and twisted what has been said to you to make it look like the Fixio staff have done something wrong in this situation. I have had to continually check our CCTV for evidence against the numerous untrue claims you have made against us as you have consistently tried to apportion all blame onto us like we’re some large national company with access to limitless compensation funds. This culminated in the request for £1500 to be paid into your bank account. We are not a large company, quite the opposite, we are a small local independent trying to continue to offer a good service to our customers and remain a local employer during difficult post-covid turbulence and now a cost of living crisis. I sincerely hoped this generous offer from us, which you accepted and we paid to you in March, would be the end of the matter but you have now decided five months later to write this damaging review against us and to continue you with your spurious claims about us but this time by way of slander on a public platform. Jon Traquair (Fixio owner)

Posted 2 years ago

“I took my phone into Sevenoaks shop on Thursday, I saw James. He was really nice and helpful. I left my phone which seemed to need a new battery and he told me to ring Friday at about 12, I did and sure enough it was fixed. He is such a nice man I would recommend this store to anyone.”

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Posted 2 years ago