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Fixio Reviews

4.8 Rating 1,124 Reviews

98 %

of reviewers recommend Fixio

Company Reviews

Product Reviews

4.8

Based on 1,124 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Fixio:

MacMan offers Apple centric support, repairs and sales to Mac fans throughout Sussex and Kent. We're a small, friendly, local business that pride ourselves on good old fashioned quality service.

Visit Website

Phone:

01273 806939

Email:

info@fixio.co.uk

Location:

46 Quebec Street,
Brighton
East Sussex
BN2 9UZ

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Fixio 1 star review on 18th July 2023

Fixio 1 star review on 18th July 2023

Fixio 1 star review on 18th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant! Everyone I dealt with at Brighton's Fixio were superb. Ryan who came out was wonderful, working magic on my system to get everything transferred and up and running. His advice, help, professionalism and patience were so reassuring. Thank you!”

Posted 1 day ago

“Ever so grateful to Ryan for his punctuality, knowledge, professionalism and friendly atitude. He has been really great. Even my dog liked him! Thank you for everything.!”

Posted 3 weeks ago

“great service very good price same day turn round on replacing two i phone batteries highly recommend fixio crawley”

Posted 1 month ago

“Very efficient service with good friendly communication. They saved all of my data from a corrupt hard drive. I would totally recommend. Many thanks”

Posted 4 months ago

“Friendly, helpful and extremely efficient service and provided easy to understand recommendations. Without doubt the best people I have encountered to help me sort my Macbook. Thank you”

Posted 5 months ago

“A young man called Sam went the extra mile in the Tunbridge Wells branch today, and because of him, and him alone, I shall be putting more business their way. He fixed my lap top, just when I was giving up hope.”

Posted 6 months ago

“Good quick friendly service replaced my phones screen same day as screen came in. couldn't be happier with the service and would recommend.”

Posted 6 months ago

“superb service from Matt, Ryan and the team at Fixio. They have transformed my mac and provided regular updates and great support when needed.”

Posted 7 months ago

Superb..... We love reviews like this. Thanks Gary.

Posted 7 months ago

“It is often said that the test of a good company is how they respond when something goes wrong. Fixio attempted to send my computer to a third party without my consent, or even knowledge, and it was lost in transit. Instead of accepting their responsibilities, Fixio went to their lawyers to try to avoid any liability. That's the sort of company they are. Be warned.”

Posted 9 months ago

Dear Anonymous, We do not have any lawyers but we are a member of the FSB (which for a small annual fee (less than £200 per year) includes all legal advice - and we felt it appropriate to contact the FSB to seek legal advice in this situation as you had demanded £1500 from Fixio due to no fault of our own). You gave full consent for your hard drive to be sent to a third-party data recovery specialist as this was not a service we could offer you; furthermore you agreed to any fees this third party service would incur if successful. DPD accepted full liability and apologised for your lost hardware but they only offered the value of your hardware they lost as compensation which was sadly only £10. We informed you of DPDs very low offer and at this stage you demanded £1500 in compensation for item lost by DPD. The FSB then advised us you had no evidence to be able to demand £1500 in damages. But, as we felt DPD’s offer was insubstantial, we offered you £150 out of our own pocket by way of apology to you for the situation. You accepted this £150 offer to which we made a bank transfer to you in March 2023. I felt and still feel five months later that this type of customer service from Fixio (paying you £150 out of our own pocket alongside numerous verbal and written apologies from us) is an example of how well we treat our customers; especially when compared to a multi-national company like DPD who made an offer of £10 even though they fully admitted all responsibility for the loss. But from the moment you told our Seb, our Tunbridge Wells shop manager, not to back-up your data during your initial repair process you have continually made things up and twisted what has been said to you to make it look like the Fixio staff have done something wrong in this situation. I have had to continually check our CCTV for evidence against the numerous untrue claims you have made against us as you have consistently tried to apportion all blame onto us like we’re some large national company with access to limitless compensation funds. This culminated in the request for £1500 to be paid into your bank account. We are not a large company, quite the opposite, we are a small local independent trying to continue to offer a good service to our customers and remain a local employer during difficult post-covid turbulence and now a cost of living crisis. I sincerely hoped this generous offer from us, which you accepted and we paid to you in March, would be the end of the matter but you have now decided five months later to write this damaging review against us and to continue you with your spurious claims about us but this time by way of slander on a public platform. Jon Traquair (Fixio owner)

Posted 9 months ago

“I took my phone into Sevenoaks shop on Thursday, I saw James. He was really nice and helpful. I left my phone which seemed to need a new battery and he told me to ring Friday at about 12, I did and sure enough it was fixed. He is such a nice man I would recommend this store to anyone.”

Posted 11 months ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 9 months ago

“Helpful friendly advice and clear explanation of the issue on my pc. All sorted quickly! Many thanks”

Posted 1 year ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 9 months ago

“Wonderful customer support and speedy service. Thank you for giving my MacBook a new lease of life! X”

Posted 1 year ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 9 months ago

“Do not use this service, pay a little bit more and get a reputable company to fix your computer issues. I have an iMac which had issues booting up and they took 3 weeks just to get a “specialist” to assess it only for them to inform me there’s nothing they can do about the issue. Best part was I had to ring them up to ask for an update before they updated me, even though they had that information days before I called to get an update. You’re better off going through a reputable authorised Apple retailer, it may be expensive but to avoid all the hassle that comes with this company, I’d swallow the expensive pill!”

Fixio 1 star review on 18th October 2022

Fixio 1 star review on 18th October 2022

Fixio 1 star review on 18th October 2022

Posted 1 year ago

I have no idea who you are, this service does not sound like us and as the screenshots attached show this is still an unverified review even after I have made numerous requests for it to be confirmed as a customer of ours. As you mention we are 'unauthorised by Apple' though - we most certainly are authorised by Apple. All out of warranty Apple repairs can be done through us by way approval for their Independent Repair Programme and to use their genuine Apple parts.. You also mention the word 'reputable'. We have been in the business of Apple repairs for over 15 years and have an active customer base of over 17,000 GDP compliant customers on our CRM. We have over 100 years of Apple repair experience internally including 5 Apple authorised repair technicians. And, assuming we can trust Google's data, then we have 4 stores across 2 counties and all have hundreds of Google reviews each with an aggregate score of 4.9/5 in each and every store. This all sounds very reputable to me. Jon Traquair (owner)

Posted 9 months ago

“I rang Fixio as I had a problem with my apple iPad Pro connecting with my computer. David was so helpful and suggested what to do to fix it, I tried it, and after hours of conversations on the phone to hp to no avail, David’s recommendation worked straight away!!!! I would certainly recommend their services, they were polite, did not make me feel silly, and were able to help me first time. I will definitely use them again and I highly recommend them to anyone with a computer/printer problem. Well done fixio!”

Posted 1 year ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 9 months ago

“iPad needed a new battery.fixed expertly and quickly for a very reasonable price.”

Posted 2 years ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 9 months ago

“Problems with my iMac were dealt with over the phone then in the Sevenoaks shop after I'd spent hours online trying to discover how to solve the problem. I had had no effective help from Adobe (phone) and Apple (phone & in-shop)so started to search for an alternative and was delighted to find Fixio. Great support when the iMac wouldn't accept the software that would allow the problem to be solved remotely so I took it to Sevenoaks where they solved the initial problems and the remote work finished off the job. Very many thanks to all of the Fixio people I dealt with who were helpful, knowledgeable and very pleasant to deal with - and solved the problem!!”

Posted 2 years ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 9 months ago

“Paul Taylor. Just brought my new ipad 9 , It was explain very well ,great price, very friendly staff. I will recommended this company all the time.”

Posted 2 years ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 9 months ago

“Excellent help and from Seb and team at the Tunbridge Wells store - so helpful. Thank you.”

Posted 2 years ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 9 months ago

“Tunbridge Wells MacMan During lockdown my apple computer needed a battery change. Once fitted by MacMan ( fixio ) I had numerous battery related problems, mal functioning of some apps etc including an interior rattle which on a second visit I was assured had nothing to do with their work. Eight months later the battery died. A new battery fitted by an official store, and all the problems have rectified.”

Posted 2 years ago

Hi there, We're really sorry to hear that your repair with us didn't meet your expectations. As you’ve chosen anonymity, we're not able to comment on your individual case. However, we can say that all repairs come with a 6 month no-quibbles warranty and so, had you brought it in, we would have been happy to investigate for you. As a gesture of goodwill, we'd like to offer you a full computer MOT free of charge. Just show us this message in store and we'll get it sorted for you. We hope to see you in store again soon. Kind regards, Jon

Posted 2 years ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 9 months ago

“A big thank you to Josh and the team at Fixio (MacMan) for diagnosing and repairing my son's iPad Air 1 by fitting a new battery for us. An excellent friendly and efficient service which kept me updated as the repair progressed. Good fair prices too. I fully recommend their repair services.”

Posted 2 years ago

Thanks for your review John. Glad to have been able to help you. We'll pass your message on to Josh too!

Posted 2 years ago

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Fixio is rated 4.8 based on 1,124 reviews