Problems with my iMac were dealt with over the phone then in the Sevenoaks shop after I'd spent hours online trying to discover how to solve the problem. I had had no effective help from Adobe (phone) and Apple (phone & in-shop)so started to search for an alternative and was delighted to find Fixio. Great support when the iMac wouldn't accept the software that would allow the problem to be solved remotely so I took it to Sevenoaks where they solved the initial problems and the remote work finished off the job. Very many thanks to all of the Fixio people I dealt with who were helpful, knowledgeable and very pleasant to deal with - and solved the problem!!