The Handle Studio Ltd Reviews

Name: The Handle Studio Ltd
Address: Unit 4, Alyn Court,, Rhosddu Industrial Estate, Wrexham, Wrexham County Borough
Rating: 4.97

5.0 Rating 5,000 Reviews

99 %

of reviewers recommend The Handle Studio Ltd

5.0

Based on 5,000 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About The Handle Studio Ltd:

Welcome to The Handle Studio Ltd. We are an online based e-commerce company who specialise in supplying high quality cabinet handles and cabinet knobs at the most competitive prices in the market place, to the general public and trade alike.

We provide a wide range of Bar Handles, Drop Ring Handles, Cabinet Bow Handles, Cabinet D Handles, Cabinet Pull Handles, Drop Bar Cabinet Handles, T Cabinet Handles and Cabinet Knobs. There is also a huge variety of different finishes available from stainless steel in a brushed or satin finish, oak, maple, beech, walnut and pine wooden knobs, we also have antique brass, pewter, porcelain, nickel, chrome and glass finishes, so a range to choose from to suit your needs.

Visit Website

Phone:

01978 660021

Email:

enquiries@thehandlestudio.co.uk

Location:

Unit 4, Alyn Court,,
Rhosddu Industrial Estate,
Wrexham
Wrexham County Borough
LL11 4YL

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The Handle Studio Ltd 5 star review on 17th September 2025

624

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The handle I chose was delivered on time and reliably. It's was a single handle, cheap enough that the £5 admin and post was the bigger part of the fee. However, I accidentally ordered the wrong size (the default small one). When it arrived, I used the chat to explain that I had made a mistake, actually wanted a larger and more expensive one, and asking if could be a reduction in the admin and postage to avoid paying £5 to return the smaller one and £5 for a new one. The reply was that nothing could be done. That's legally correct, but it clearly wasn't worth me paying £10 plus the price of a handle. I don't know what margins there are on the products, or the actual "admin and post" costs, but I'm guessing there was room for a small goodwill reduction somewhere. I bought another one via Amazon , which is probably what I should have done in the first place.”

Helpful Report

(The Handle Studio) - Posted 2 weeks ago

Dear John, We need to clarify a few things here, firstly your order including delivery was £8.60, £3.61 for the goods and £4.99 delivery, We don't understand where you have got that there is an 'admin fee', No admin fees are applied to anyone placing an order with us. The error was on your side when you placed your order, to which you have admitted. You had asked us on our online chat that you needed the 50mm in diameter and not the 25mm, along with not paying the return fee and a new delivery fee, you didn't ask for a reduction, you actually said "without having to pay £5 postage in each direction" You also mention our margins on our proudcts, out of your £8.60 order, as a company we have to pay the VAT, rent on our building, insurances, delivery costs, staff wages, electric costs and still try to make a profit in order for us to invest in our companies future, please enlighten us where do you think there is room for a goodwill gesture? So overall we think that parts of your review are very misleading, we always try to help in way we can when the customer makes a mistake, but as in this case, this would have meant you placing a new order for the correct size hence incurring a delivery charge, Unfortunately Royal Mail doesn't give us any goodwill gestures even when we make mistakes. Regards, The Handle Studio.

Posted 2 weeks ago

“The handles themselves are nice. Having paid more for speedy & express delivery they still took 6 days to arrive which didn’t impress me. When I queried it I was simply told due to the time I ordered it this was normal, therefore don’t feel my additional payment was justified or that the person I spoke with felt I was reasonable in querying the time delay.”

Helpful Report

(The Handle Studio) - Posted 2 weeks ago

Dear Jane Demain, After looking in to your order, We can see that you placed your order at 4.06pm on Friday the 15th August, our cut off time is 2pm for dispatch the same day, this is stated on our delivery page, orders after 4pm are processed the following working day which would have been Monday 18th August. Your order was picked and packed for dispatch at 7.59am Monday 18th August, this was collected by DPD at 3.10pm, normally our customers receive their parcels the next working day (NOT GUARANTEED) but for some reason DPD didn't deliver your parcel until Wednesday 20th August, this is not in our control once the parcel has left us. So in our view your summary of 6 days to deliver is misleading as this is only 5 days which also is over a weekend, we also state on our delivery page that deliveries by DPD is 1-2 working days from the date of dispatch, so we delivered your parcel in the timescale we have provided on our website and also in our terms and conditions which you accepted when placing your order. All the information is on our website for all customers to see regarding our delivery times before they place their order with us, if this was an urgent order then you could have contacted us in many ways to see if your order was being dispacthed the same day, We can't see from any of our records that you have done this. Regards, The Handle Studio.

Posted 2 weeks ago

“Nice handles, but DPD delivery service is simply awful. They clearly did not make an attempt to deliver to the right address. Drive just dumped the package at a post office - which was not even the local post office. Change your courier company or they'll upset more customers.”

Helpful Report

(The Handle Studio) - Posted 2 months ago

Dear Adrian, Thank you for letting us know, On looking at your order, We think you may have mistaken The Handle Studio for another company, your parcel wasn't delivered to a post office, we have an image of your front entrance with a gentleman accepting the parcel which clearly shows your postcode. The GPS coordinates also shows the driver at your address when the parcel was received. Could you please check that you have left the correct review for our company, and kindly ask you to revise this review if there has been an error. Kind Regards, The Handle Studio.

Posted 2 months ago

“Decent stuff competitively priced. If you need to make a return it's not good”

Helpful Report

(The Handle Studio) - Posted 5 months ago

“Almost perfect for my antique bureau.”

Helpful Report

(The Handle Studio) - Posted 5 months ago

“Handles good quality and good service but discount at 10 percent for trade isn’t nearly enough . I tell the customer to pick from website and the profit margin is too low trade would need at least 25-30% discount on online prices . Thanks”

Helpful Report

(The Handle Studio) - Posted 7 months ago

“I ordered my handles on the 20th December and paid premium 1-2 delivery and they didn’t arrive until January all though I understand it was Christmas I don’t think you should have charged the premium delivery knowing full well you are closed over Christmas”

Helpful Report

(The Handle Studio) - Posted 8 months ago

Hello Rob, Thank you for your review, however I feel that this is an unfair judgement. We had full notification on every page of our website stating our Christmas closure dates and times. Unfortunately your order was placed at 7.05pm on 20th December, when we closed at 3pm on the same day. We reopened on the 2nd January and your order was dispatched from us that same day, and delivered to you on 3rd January at 1.40pm, therefore upholding our statement of premium delivery of 1-2 working days from date of dispatch, as per our Terms and Conditions. Kind Regards The Handle Studio Ltd

Posted 8 months ago

“Looks like a quality product. No problems with ordering or delivery. But all round pictures would've been beneficial in my case as I thought they were mounted in a completely different way & subsequently were not suitable...”

Helpful Report