The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, Ambleside
Rating: 4.91

4.9 Rating 2,264 Reviews

99 %

of reviewers recommend The Epicentre

4.9

Based on 2,264 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

sheila@theepicentre.co.uk

Location:

The EpicentreCompston Road
Ambleside
LA22 9DR

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"Excellent service. Bought a dog collar, the minimal Ruffwear Knot-a-collar, as a b-day present. Price was the best online, postage was cheap (& proportionate to the item weight\/size, which is a rarity in today's online climate!), process was quick\/painless & the collar arrived super speedily. All good, happy & very stylish(!) dog, happy owner, many, many thanks! \ud83d\ude4f\ud83d\udda4\ud83d\udc3e "

The Epicentre 5 star review on 5th February 2024

Justin Goode

"Absolutely brilliant shop , fast delivery and excellent price .\r\nI will most definitely be back and hope to come to the store very soon."

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

"Best backpack I have ever owned! Perfect for day hikes, the waist strap is a game changer for weight distribution, I can clip my camera onto it and the built-in weather cover is super handy too!"

The Epicentre 5 star review on 27th April 2023

Claire Latchem

"Best backpack I have ever owned! Perfect for day hikes, the waist strap is a game changer for weight distribution, I can clip my camera onto it and the built-in weather cover is super handy too!"

Claire Latchem

"Best backpack I have ever owned! Perfect for day hikes, the waist strap is a game changer for weight distribution, I can clip my camera onto it and the built-in weather cover is super handy too!"

Claire Latchem

"Great prices and delivery time was so quick I couldn\u2019t believe it - I ordered at 3pm and it was delivered the next day.\r\n\r\nFantastic customer service when I emailed regarding an order - they replied on a Sunday!!"

The Epicentre 5 star review on 6th March 2023

Katie Owen

"Ordered a fleece and an osprey talon Pro rucksack. Easy to order and arrived in good time. The deal on rucksack was fantastic, everywhere else were charging \u00a3200,I got it for \u00a3150.\r\nBeing a lakes fan, when I sm in Ambleside area, I always visit epicentre. They have a lot of great quality stock, really is great browsing. \r\nThank you "

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

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Justin Goode

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“Excellent service. Bought a dog collar, the minimal Ruffwear Knot-a-collar, as a b-day present. Price was the best online, postage was cheap (& proportionate to the item weight/size, which is a rarity in today's online climate!), process was quick/painless & the collar arrived super speedily. All good, happy & very stylish(!) dog, happy owner, many, many thanks! 🙏🖤🐾”

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Posted 2 months ago

Sharon Crilley

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“Absolutely brilliant shop , fast delivery and excellent price . I will most definitely be back and hope to come to the store very soon.”

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Posted 7 months ago

Claire Latchem

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“Best backpack I have ever owned! Perfect for day hikes, the waist strap is a game changer for weight distribution, I can clip my camera onto it and the built-in weather cover is super handy too!”

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Posted 11 months ago

Katie Owen

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“Great prices and delivery time was so quick I couldn’t believe it - I ordered at 3pm and it was delivered the next day. Fantastic customer service when I emailed regarding an order - they replied on a Sunday!!”

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Posted 1 year ago

STEVE DENTON

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“Ordered a fleece and an osprey talon Pro rucksack. Easy to order and arrived in good time. The deal on rucksack was fantastic, everywhere else were charging £200,I got it for £150. Being a lakes fan, when I sm in Ambleside area, I always visit epicentre. They have a lot of great quality stock, really is great browsing. Thank you”

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Posted 1 year ago

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Anonymous

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“Brilliant customer service. Almost instantly dispatched and arrived tracked next day bang on time. Already had the product from somewhere else so knew the quality would be good.”

The Epicentre 5 star review on 4th January 2023

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Posted 1 year ago

Lucy Agnew

Verified Buyer

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“Fantastic service and delivered quickly. Would highly recommend. Both dogs love their new harnesses.”

The Epicentre 5 star review on 3rd December 2022

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Posted 1 year ago

Theo Chamberlin

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“Would love a shop like this on my door step… so I was very lucky when I had a week in Ambleside earlier in the year to find you! Great to still get quality garments so quickly now I’m back in Norwich 🙌🏻”

The Epicentre 5 star review on 3rd September 2022

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Posted 1 year ago

Murray Woodburn

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“Top service, fast delivery and a nice price for the item I was looking for. It's always worth checking Epicentre for outdoor gear..... I've bought items before and certainly will again. Thanks for nights like this!”

The Epicentre 5 star review on 15th August 2022

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Posted 1 year ago

Tony Graham

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“The Epicentre is mine and my dogs go to store and is a real stand out store in Ambleside. It really brings a fun and adventurous feel to the shopping experience with its in store creative features (I love the shoe department in the basement and the top floor terrace). The staff are incredibly helpful and just all round good people that care and know everything about the gear they’re selling. The online service matches the store, they really understand what great customer service means. Photo below is me and my dog Monty repping gear from the store (Ruffwears Knot-a-Leash and Vaga night cap) whilst hiking Old Man.”

The Epicentre 5 star review on 17th July 2022

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Posted 1 year ago

Pam Portergill

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“I purchased Ruffwear light harness. It is so good for summer, no bulk The service was excellent and well communicated. Took two days to deliver which is fabulous as ordered over the weekend and did not request special delivery etc. I did surf the net and this was best price also. I will be a returning customer”

The Epicentre 5 star review on 14th May 2022

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Posted 1 year ago

Judy Ainsworth

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“Over the years I’ve ordered regularly from The Epicentre. They’re 100% reliable in every way, with great quality gear, easy to use website and speedy deliveries.”

The Epicentre 5 star review on 14th March 2022

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Posted 2 years ago

Georgina Green

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“Love my new hiking boots Arrived so quick Thankyou”

The Epicentre 5 star review on 24th January 2022

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Posted 2 years ago

Marie Renwick

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“I ordered a Ruffwear jacket for our dog online, it seemed a bit big so I dropped into the Epicentre store on my way north this Christmas. They helpfully let him try on a smaller size in-store to compare and we ended up keeping the original. Such a friendly and welcoming place for humans and dogs!”

The Epicentre 5 star review on 31st December 2021

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Posted 2 years ago

Neil Hewby

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“Recently purchased Osprey Archeon at an excellent price. Package arrived at doorstep less than 24 hours after ordering and is a fantastic quality rucksack.”

The Epicentre 5 star review on 10th June 2021

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Posted 2 years ago

Sarah Maxwell

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“Amazingly fast delivery and super efficient returns system (we ordered wrong size). Delighted!”

The Epicentre 5 star review on 5th June 2021

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Posted 2 years ago

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Anonymous

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“Used Epicentre for first time to order a Mountain Equipment Citadel. Great price ,quick delivery and is now saved in my laptop “favourites “ to use again”

The Epicentre 5 star review on 18th April 2021

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Posted 3 years ago

Sarah-Jane Tinkler

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“Fast delivery and prompt communication”

The Epicentre 5 star review on 3rd April 2021

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Posted 3 years ago

Deborah Lagdon

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“Absolutely brilliant service. Easy ordering and free delivery. Bought two pairs on On running shoes which amazingly arrived the next day - much to my delight. I'm a massive fan of On so I knew I wouldn't be disappointed with the products and have already put them to good use.”

The Epicentre 5 star review on 11th February 2021

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Posted 3 years ago

Doreen Gregg

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“Excellent service would buy again can’t wait for them to open again”

The Epicentre 5 star review on 7th February 2021

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Posted 3 years ago

Derek Tighe

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“Great products, prompt delivery - what's not to like.”

The Epicentre 5 star review on 3rd February 2021

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Posted 3 years ago

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Anonymous

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“Superb speedy delivery. Delighted to support local retail. Boots are fabulous.”

The Epicentre 5 star review on 1st February 2021

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Posted 3 years ago

Simon Mace

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“Brought some adidas walking boots for my wife from the epicentre as adidas didn’t have them in stock. Great service and quick delivery. Would recommend for sure!”