Taxdoctor.co.uk Reviews

Name: Taxdoctor.co.uk
Rating: 4.93

4.9 Rating 166 Reviews

100 %

of reviewers recommend Taxdoctor.co.uk

Company Reviews

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4.9

Based on 166 reviews


Customer Service
Communication Channels	Telephone, Email

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02920 459 366

Taxdoctor.co.uk 5 star review on 8th December 2020

Alan Ross

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first I was incredibly impressed. I approached them with a bit of a mess on my hands and they were fast & efficient. I almost thought it was too good to be true, especially for the low price they charge. What ended up happening was this: initially I was told HMRC owed me £303. Then tax doctor advised I actually owed HMRC £303 and that they'd made a mistake. I paid their £99+VAT bill, they submitted my tax return. I was happy until I received a bill from HMRC for £550. Fortunately paying the bill wasn't a problem. I emailed tax doctor and asked them politely how I'd gotten a bill from HMRC that was so drastically different from what they'd worked out. I'd mentioned that if I was a bigger company that 81% increase (or 45% difference) could have meant incredible differences in monies owed. The guys at tax doctor NEVER replied to my email. Still to this day they've both just ignored me. No explanation. People like me hire people like them so that we don't have to do our tax returns. For this reason I don't find this level of inaccuracy acceptable and neither is the customer service (or lack of). For this reason I won't be recommending tax doctor to anyone I know. I know this company has a lot of positive reviews so either those are fake or perhaps I got unlucky.”

Helpful Report

Posted 7 years ago

Hi Mike, Thanks for taking the time to review us. I've just sent you an email about this. There is obviously an issue with the email address we had for you. We replied (twice) on the day you sent your query through in January. Obviously I can't go into detail here regarding the adjustment that HMRC have made but hopefully the email I've forwarded on this morning sheds some light on to how the adjustment wasn't due to anything we did (or didn't do). We're really proud of the service we provide and of all our (very genuine) positive reviews. It would be great to hear back from you when you get a chance. Kind regards, James Managing Director.

Posted 7 years ago

Unfortunately despite several attempts to contact Mr Sweeney (both by email and phone, as well as leaving messages here) he hasn't responded to us. It's a shame that this review is a blotch on our perfect record, especially when it isn't fair.

Posted 6 years ago

Taxdoctor.co.uk is rated 4.9 based on 166 reviews