“Issue with ordering. Size I ordered was 4,but too small. I completed return form asking for a size 5. The next I heard from strive was to say a refund was being made, no mention of if a size 5 was available.”
“I have been a customer for years. I am very dissapointed in these sandals as the sole is very thin and the toe support is non existant. I dint feek the foot is as well supported as with my previous sandals.. I was going to buy 2 pairs but I am feeling reluctant, have gone back to wearing my shabby old ones with thicjer and more supporive soles”
“Bought a pair of Sandringham boots in October, the leather is soft that is the only good thing I can say about them.
There is a leather backing sewn in the heel and no matter what I do it still rubs the skin off my heels it is really sharpe.
The inside sole is padded but obviously my feet must be shaped differently to other peoples, the arch isn't even in the same place as mine. I do find they make my back and hips hurt.
Have today decided they will be going in the charity bag.”
I was sorry to hear that you have found the Sandringham boots not to be suitable.
Our foot bed is designed to support the arch, however as feet are as individual as we are this will not suitable for everyone.
This is the reason we offer the 30 day comfort guarantee where we will return and refund an item on your first order if the foot bed is not suitable or comfortable for you.
“I ordered 2 pairs of sandals on the 15th March, told it would be a 2 day delivery. Its now 31st March, and they still haven’t arrived. I have contacted the company at least 6 times for updates. Very disappointing from start to finish.”
“Just to make other purchasers aware that because Strive don’t offer free returns you will need to pay for returns and include insurance because of the value of the shoes
When I sent 2 unsuitable pairs of sandals back had to pay £11.50 to ensure had insurance cover for £180 via signed for Royal Mail
Probably best to buy via a shop to be sure the fit is good
Also had to email to generate a returns RAN number with Strive which is another layer to the return
The delivery arrived via courier with no information as to when would be delivered Luckily we were home”
“I ordered two pairs of sandals in different styles for size/comfort. Unfortunately neither is comfortable for me. The returns process requires completion of online returns request which repeatedly tries to change the 'refund' option to 'exchange'. When I have tried to submit the request I just get a pop up window which says 'Sorry your request could not be submitted at this time, please try again later'. This is hopeless. I have a free couple of hours that I would like to get the shoes parceled up and returned and I can't because of this barrier.”
“Brilliant shoes but Strive need to contract direct with Evri as returns by individual customers work out very expensive
Klarna process also poor can’t pay for what was kept until returns received …again many retailers let you pay on their website so ideally can pay for 1 pair and return second size
Brilliant shoes but all this expense and effort has out me off using again”
“Really poor chat service, it does not work after 3 messages over 24 hours. The free sandal offer does not work, the reminder blocks the page and you have to cancel the offer to continue. Very poor website for expensive shoes, they need this sorting, I cannot even get a reply from them. I am about to ditch an order for £216+ rather than deal with this for another 24hours”
