“Have ordered many pairs of boots over the last few years and have been very pleased with the quality and comfort for issues such as shin splints and plantar fasciitis. I have only worn Strive boots and sandals. But now there seems to be no Outlet sales and the range is very poor. What has happened?”
“Further to my last review it is now 22nd February. I have so far received a refund for one pair of slippers. That happened in January after prompting them. I am now trying to chase them for a refund for second pair of slippers ordered at the same time and postage. If you order and don’t receive an item, keep an eye on your bank statements to check for refund. They seem very happy to take money and gain interest on it but very reluctant to refund money.”
“Ordered two pairs of slippers on 20/11/24. Money was immediately taken out.
In the ensuing weeks I sent two emails asking where they were but got no reply. On 13.11.24 I received an email that they were unable to complete the order and my money would be returned in 3 to 5 days. As a loyal customer in the past I was appalled and will not be using them again”
“Placed an order on 16th November. Received an update that delivery would be delayed. It's now the 16th December and after contacting them twice I've still yet to receive a response.”
“Suffer from back pain and plantar facitiis and no shoes I have previously worn helped , another brand also beginning with S made me suffer severe knee pain , since wearing Strive sandals and boots I am now almost pain free the difference is wonderful they are so comfortable and clearly support your feet in all the right places”
“Beware the way this company operates. They accept an order and take your money and then take 4 days to tell you that the product is out of stock. Refunds are slow as well, up to 5 days”
“Was in the process of putting an order for 2 pairs but then noticed if i would need to return i would have to pay for return myself
I think that’s terrible
All good companies do free returns and the fact for this company or any other company says a customer pays for their own return tells me the company has no faith in their products
Decided not to order”
“Non existent customer service. Haven't responded to a single query I've sent. Delivery took weeks and I still haven't received my refund for shoes returned over a month ago. I”
“Bought a pair of Sandringham boots in October, the leather is soft that is the only good thing I can say about them.
There is a leather backing sewn in the heel and no matter what I do it still rubs the skin off my heels it is really sharpe.
The inside sole is padded but obviously my feet must be shaped differently to other peoples, the arch isn't even in the same place as mine. I do find they make my back and hips hurt.
Have today decided they will be going in the charity bag.”
I was sorry to hear that you have found the Sandringham boots not to be suitable.
Our foot bed is designed to support the arch, however as feet are as individual as we are this will not suitable for everyone.
This is the reason we offer the 30 day comfort guarantee where we will return and refund an item on your first order if the foot bed is not suitable or comfortable for you.
“These so-called orthotic slippers hurt my right foot so I can’t wear them.
I gave them a chance by following the break in recommendations an now it’s too late to return them.
I overlooked the fact that the fur trim on the left slipper was almost nonexistent compared to the right one.
There is obviously no quality control here.”
“Best sandals I've ever put on my feet, I absolutely love them, will never ever wear any other sandals, I've bought 5 pairs, can't say enough about them. Xx”
Thank you so much for your review ! We really appreciate you taking the time out to share your experience with us. We hope you’ll visit us again soon.
Strive Customer Care Team
“I have just taken delivery of my Sandringham dark brown boots and I love them. Delivered within a few days of ordering. Excellence quality item, very good price.”
“I have several pairs of Strive sandals. They are the only footwear I can wear all day in comfort. However I have some sandals made in Pakistan and others made in Vietnam. The difference is huge. The quality of those in Vietnam is far superior to those made in Pakistan. The fit is better and materials used is better quality. In future I will aske place of manufacture before buying. Customer service is very good and delivery took 3 working days.”
“Bought a pair of sandals in on-line sale. The ad omitted to state they were nubuck, and not the usual leather. Poor customer service, ‘nubuck is leather’. My request to escalate to a Manager is unanswered.”
“Placed my order in February early and have not yet received. My product. Shoes were well over $100. It is impossible to reach these people they will not use their phones. They all say mailboxes are full. The company that sells them charm footwear in Ohio has now taken their number off and I’d like to know the corporate address for Strive Footwear Inquiring email was answered one time which stated shoes were in process for shipping whatever that means.”
“Sandals received, one strap an inch longer than the other. One back strap bigger than the other, one front cross strap saggy compared to other foot. Telephoned and told I had to send photos before they would give me a free returns label. Finally received this after a number of emails. Asked for my original postage to be refunded as the sandals were not fit for purpose. Customer service were vague with brief email replies. Finally had a reply confirming that when sandals returned a full refund including my postage would be given. UNTRUE, today refund given without my postage being refunded. Customer service totally uninterested . I will never use this company again.”
“I received worn and damaged sandals and have tried multiple times to reach them for a return label. The US phone number doesn't have VM set up. I was emailed back ONCE but they didn't address my email - they just told me my shoes had been delivered...Very shady company. Would never buy from them again. The sandal straps also seemed very flimsy.”
“I ordered 2 pair of sandals in size US 8 but I received both pair in size US 7. The cost was $197.91. There is no way to return them! The (360) 363-4807 has a full mailbox continuously. I have No return address to mail them back at my expense for their mistake.”
