“I returned a pair of shoes 14th July. Still no refund. Have been fobed off three times by them on the phone saying it’s been paid!
No they say it’s gone to Klarna, and they will pay me back?
It’s now 21st September and no sign yet of the refund!
Why Klarna? It’s my refund due??
Never buy from them again!”
“Not please with the quality of the Copenhagen slippers I used only one month over a year. They became undone although only worn indoors and were not used July to September. No help from the customer service. For the quality promised, there is no quality really. Not sure I will use them again. Very disappointed. And yes, looking at other reviews, be careful, returns are not 100% free of quibbles. You have to enter a return request in the first month you bough if you want full refund. The company is a piece of work to deal with.”
“The returns process is not only expensive, but they hold onto your money for weeks. Similar to other reviewers - I have just phoned them after waiting over 2 weeks and they tell me that they have processed the refund but it may take several days to appear in my account - no email - nothing . I will not be using them again.”
“Very poor returns, still waiting for my money after over 2 weeks, finally called them to be told, yes they did receive my return and would action my refund straight away but it may take 10 days to appear in my account, im not impressed that its going to be 24 days before I get my money back, something that I can't afford to happen”
“I finally got a reply to my 4 messages and the chap just told me to do EXACTLY what I had already ! And I tried 2 separate browsers and neither worked. So clearly hti is an error on their site and the chap did not even read my emails properly . Very poor service and sadly nom order from me unless they ring me to sort this out and that was never even offered. Awful company”
“Just to add, it is now 4 days later and STILL no reply from 4 separate enquiries. I would not trust this company to send the footwear if they cannot even read and reply to questions. My advice to Strive: STOP wasting money on TV advertising and employ more decent customer service staff . You have just lost a big order form me”
“Sizing wrong on £350 custom made sandals. I ordered custom made sandals from Strive. They would not provide measurements for sizing and instead advised me to try on a pair of Strive Sandals in a shop. I did this and ordered the size that fitted. Unfortunately the custom made sandals were much larger than the retail sandals, they are too large for me to wear. I sent photos of my feet in both the retail and custom made sandals to the company to illustrate that the sizing was not consistent and that I could not wear my £350 custom made sandals.
They refused to do anything and claimed the sizing was correct.
I advise everyone to stay away from the custom made sandals, it was a very expensive waste of money.”
“I ordered my sandals on the 10th May, and went on line to track the order on the 14th May, it stated the order was "being processed". So I phoned in to question the delay to be told they would call be me back. I heard nothing, not even an email or an attempt to ring me. Went back on line Friday night to track the order to see that the order had changed "to out for delivery". Still nothing received today, I think they could have walked themselves to my house by now. Checked on line last night to see the "order complete"! I had not received anything. Rang in again today, to be told the shoes were out of stock. Hopefully it won't take that long to receive my refund! I have to give you one star as cant write a review otherwise, you don't really deserve that!”
“I recently bought a pair of sandals and they broke with in 3 weeks. The Velcro at the back came away. Customer service wouldn’t provide a refund and effectively called me a liar in the process. I won’t be buying there again.”
