Star Platforms Ltd Reviews

Name: Star Platforms Ltd
Address: Arenson House, Arenson Way, Houghton Regis, Dunstable, Bedford
Rating: 4.29

4.3 Rating 31 Reviews

81 %

of reviewers recommend Star Platforms Ltd

Company Reviews

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4.3

Based on 31 reviews

Customer Service
Communication Channels	Email, Telephone

About Star Platforms Ltd:

Star Platforms offer a UK wide powered access hire service including a comprehensive range of scissor lifts, cherry pickers and low-level platforms.

We also sell new and used equipment from the worlds leading manufacturers including Skyjack, Genie, Haulotte, JLG, Manitou and Power Towers.

As an IPAF accredited provider, we offer a range of training courses which instruct an operator how to safely use powered access equipment and obtain a Powered Access Licence.

Our team are here to assist, whatever your requirements, so call us on 01582 249149 for expert advice.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible!! Feeling frustrated and disappointed.. I’ve been left extremely frustrated and out of pocket. Customer service seems non existent. I tried to login to do my e learning at work with no success. I read it might me the phone or laptop and browser that I was using so after work the evening I tried from a laptop at home downloading different browsers to see if anything worked. I couldn’t get passed the facial recognition!! I emailed in explaining this and that i was going to turn up to the course anyway. Next morning I was turned away, the iPad trainer said there’s quite often a problem with the facial recognition software and that my course would be rescheduled. The course has cost me £200 odd pounds and the day off work £300 and for what. Nothing but a headache. If I’m to retake the course it will cost me another day off work so £300 all in all the course I haven’t received will have cost £800. I’m currently waiting a response about any of it feel increasingly annoyed…”

Helpful Report

Good evening, Jonathan, We’re sorry to hear you have experienced some issues with the e-learning element of the course. We understand how frustrating this is. I will investigate what happened and come back to you as soon as possible. Kind regards, Nichola - Star Platforms Ltd

“After 30years of ipaf training your trainer was the worst ever”

Helpful Report

Hi Paul, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with our IPAF training did not meet your expectations, especially given your 30 years in the industry. We will investigate this further and contact you directly. Your feedback is important to us, and we're committed to improving. Thank you, Samuel - Star Platforms

Hi Paul, After further investigation, we can see that your IPAF training took place over two years ago with a trainer who is no longer part of our team. Since then, we've made significant improvements to our training delivery, materials, and instructor standards to ensure every candidate receives a positive and professional experience. We're sorry to hear that your past experience didn't meet expectations. Feel free to contact us to discuss this further if you'd like. Thank you Samuel - Star Platforms

“Horrible, I had many courses but they are tragedy. No one tells you how the course is going. They give you piece of paper to fill in, then display a few stories on the screen, then give again piece of paper. I failed Two, three hours and they send you home. Easy money - for them. They not so much explain or translate issue for the exam. They don't respect your money. When you work, everyone wants excellent service I regret meeting them”

Helpful Report

Dear Jarek I'm sorry to hear you are dissatisfied with today's training. Unfortunately, due to the nature of the operator training, we have strict pass criteria, which is set by IPAF (International Powered Access Federation). However, I would like our Training Manager to contact you directly to discuss your issues further. Please confirm your telephone number privately, and I will make arrangements. Many thanks Nichola - Star Platforms

“called up for a 4 electric scissor lifts for a job in Portsmouth. I was On the phone 20 minutes to be advised someone would call me back. no call back, so called them back to be advised again someone call me back. 2 days later, no call back, no quotation and no contact. I placed the 1 month order somewhere. Shame for them as was a very good order.”

Helpful Report

Hi Chris, thank you for taking the time to review us. I'm sorry that our service hasn't been to our usual standard. I would really appreciate the opportunity to discuss this further with you to understand what happened. Please could send me your contact number privately to discuss this further. Many thanks Nichola

Star Platforms Ltd is rated 4.3 based on 31 reviews