Star Platforms Ltd Reviews

Name: Star Platforms Ltd
Address: Arenson House, Arenson Way, Houghton Regis, Dunstable, Bedford
Rating: 4.33

4.3 Rating 21 Reviews

81 %

of reviewers recommend Star Platforms Ltd

Company Reviews

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4.3

Based on 21 reviews

Customer Service
Communication Channels	Email, Telephone

About Star Platforms Ltd:

Star Platforms offer a UK wide powered access hire service including a comprehensive range of scissor lifts, cherry pickers and low-level platforms.

We also sell new and used equipment from the worlds leading manufacturers including Skyjack, Genie, Haulotte, JLG, Manitou and Power Towers.

As an IPAF accredited provider, we offer a range of training courses which instruct an operator how to safely use powered access equipment and obtain a Powered Access Licence.

Our team are here to assist, whatever your requirements, so call us on 01582 249149 for expert advice.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and professional great company”

Helpful Report

Thank you for your review, Emma - we hope to work with you again. Nichola - Star Platforms

“Got a good reply from Star Paltforms and they sorted eveything out I was hasty with my review and everthing is now sorted thanks Sonia :)”

Helpful Report

Dear Steven I am sorry to hear that you are not happy with our service. Please send a private reply with your company name and full contact details so that we can investigate this further. Customer experience is very important to us, and we would appreciate the opportunity to look into this matter. Thank you in advance. Nichola

“Horrible, I had many courses but they are tragedy. No one tells you how the course is going. They give you piece of paper to fill in, then display a few stories on the screen, then give again piece of paper. I failed Two, three hours and they send you home. Easy money - for them. They not so much explain or translate issue for the exam. They don't respect your money. When you work, everyone wants excellent service I regret meeting them”

Helpful Report

Dear Jarek I'm sorry to hear you are dissatisfied with today's training. Unfortunately, due to the nature of the operator training, we have strict pass criteria, which is set by IPAF (International Powered Access Federation). However, I would like our Training Manager to contact you directly to discuss your issues further. Please confirm your telephone number privately, and I will make arrangements. Many thanks Nichola - Star Platforms

“called up for a 4 electric scissor lifts for a job in Portsmouth. I was On the phone 20 minutes to be advised someone would call me back. no call back, so called them back to be advised again someone call me back. 2 days later, no call back, no quotation and no contact. I placed the 1 month order somewhere. Shame for them as was a very good order.”

Helpful Report

Hi Chris, thank you for taking the time to review us. I'm sorry that our service hasn't been to our usual standard. I would really appreciate the opportunity to discuss this further with you to understand what happened. Please could send me your contact number privately to discuss this further. Many thanks Nichola

“Incredible customer service. We've recently opened an account with Star platforms and they are constantly going above and beyond the call of duty”

Helpful Report

Thanks for the feedback Luke, much appreciated!

“Lovely team to work with, were very communicative and adaptable to my specific needs! Would definitely recommend to anyone looking for a flexible and enthusiastic company :)”

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“Customer services where great, really disappointed in the training! Completed a practical a 3a & 3b course and test in less than 2hrs If this is IPAF standards then it is extremely poor standards. If you have never used a mewp before I would avoid this company.”

Helpful Report

Hello, Thank you for your positive feedback about our customer service. I'm sorry you feel that you haven't had the best value for money from us in regards to your recent IPAF training. We would like to find out exactly what happened so we can improve our service for the future. Please message your contact details.

“Star platforms consistently perform for us. We will not be looking for a new supplier in the future. Over and beyond is all I can say, fantastic company to work with, great job guys!”

Helpful Report

“The guys at Star Platforms couldn't have been any more helpful with our enquiry. Their equipment was and service was perfect, would recommend and will use again in the future.”

Helpful Report

“Very helpful and fair director.”

Helpful Report

“We had a SLT on hire and the battery would not re-charge. Star Platforms kept our Site manager informed and sent out a technician on the same day who fixed the issue. Just excellent customer service.”

Helpful Report

“Excellent training”

Helpful Report

“Nice people good service”

Helpful Report

“Great training great delivery 3rd course I've done I use mewps daily and I still learned something new The lunch was poor and the training room was tiny”

Helpful Report

Hi Alan, thank you for you feedback. We are glad that you enjoyed the course. I am sorry to hear that the lunch was not up to our usual high standard and will pass your comments on to our caterer. Also, we will soon have a new larger training room at our Reading depot.

“Good price. Delivered on time, collected on time and scissor lift in very good condition”