“the worst platform i ever encountered is Spires. They say they have university tutors but the tutors only know how to ask questions and after telling what the assignment is about they only close it because they don't know without saying they don't know the assignment. Despite claiming they have papers being published. so ridiculous. Then we have Shahid who is the worst admin there who don't know even how to chat with someone!!!!!!!!!!!!!!!!!!
I won't recommend anyone on here!!!!!!!!!!!!!!!!!!!!”
We appreciate your feedback regarding your experience on our platform. We apologise for any inconvenience you may have encountered.
Upon reviewing your account, it seems there may have been a misunderstanding regarding our platform's terms of service. Our tutors are expected to provide assistance within the scope of their expertise and they are trained to guide students effectively. We have a comprehensive interview process and only onboard highly qualified academics. Please note that factors such as time differences can sometimes impact the availability of tutors and staff, leading to potential miscommunications.
Furthermore, we understand that communication is vital, and we regret any difficulties you may have experienced. We continuously strive to improve our platform operations and ensure a consistently high level of customer service.
We value your feedback and would like to extend an invitation to discuss your concerns further. Please feel free to reach out to our support team, and we'll do our best to address any issues you've encountered.
Thank you for bringing this to our attention.
Sincerely,
The Spires Team
“Racist and classist company - don’t expect to land a tuition role or for your child to be prioritised for tuition if you are not white, Asian, or wealthy.”
