“Although the experience of ordering and receiving your goods was easy and prompt, alas , I’m not overwhelmed at the strength of the fragrances. I have had better from another company.”
Thank you for your feedback. We're sorry you're disappointed with your purchase. We can assure you that our products are all highly scented and do have a strong smell when used correctly. It sounds like your burner isn't getting hot enough to release the fragrance. We would suggest trying them in a tealight burner for maximum effect or if using an electric warmer, try at least a 40W bulb. Hopefully in another burner you will notice the difference and we hope you will consider revising your review accordingly. Please get in touch if there's anything else we can help with.
“I have a monthly subscription, since the format of the box has changed they’re not individually podded , I think quality has definitely deteriorated and am considering cancelling my subscription”
The 12 melts of Christmas is indeed our set of Christmas melts and nowhere do we advertise it as an advent calendar. There are several pictures of the item on our website. We're a bit unsure why you thought it was an advent calendar.
Our actual advent calendar is a totally separate item on our website and is priced at £39.99
“Wax melts have a lovely smell, however using 1 electric wax burner in a medium size lounge cant really smell fragrance would need 2 burners. When i took out subscription did not realize how small the wax size was. I have cancelled my subscription not due to any other reason than not strong enough for rooms in my home.”
“It is Such a lovely looking product looks so nice . The only reason I have not gave it 5 Stars as the wax dose not melt very good I don’t think it get hot enough so it just the middle that melts.”
Thank you for your feedback. We're sorry you're disappointed with your purchase. We can assure you that our products are all highly scented and do have a strong smell when used correctly. It sounds like your burner isn't getting hot enough to release the fragrance. We would suggest trying them in a tealight burner for maximum effect or if using an electric warmer, try at least a 40W bulb. Hopefully in another burner you will notice the difference and we hope you will consider revising your review accordingly. Please get in touch if there's anything else we can help with.
Thank you for your feedback. We're sorry you're disappointed with your purchase. We can assure you that our products are all highly scented and do have a strong smell when used correctly. It sounds like your burner isn't getting hot enough to release the fragrance. We would suggest trying them in a tealight burner for maximum effect or if using an electric warmer, try at least a 40W bulb. Hopefully in another burner you will notice the difference and we hope you will consider revising your review accordingly. Please get in touch if there's anything else we can help with.
“Unable to track this order, it was sent as a gift to a third party. Although we were notified that it has been dispatched we don’t know if it has been delivered.”
Thank you for your feedback. We will email you the tracking information for your order and we will also look into adding this to our despatch confirmation emails.
“This was my 3rd subscription. The first one (March) was really good and I liked most of them. Since then there have been quite a few that are not my taste. Nothing wrong with them just not what I’d choose. I thought that I would try ones I wouldn’t chose but actually I need to stick to ones I know I like!”
