“Some truly horrendous scents, even if you can't tell by the name what they should smell like, it shouldn't be anywhere that bad; the baby powder was nice and smelt like it sounded but the others had a dreadful chemical smell to them.”
Thank you for your feedback. We're sorry you're disappointed with your purchase. Autumn Surprise is one of our best sellers and is a strong scent, with over 20 5-star reviews. We can assure you that our products are all highly scented and do have a strong smell when used correctly. It sounds like your burner isn't getting hot enough to release the fragrance. We would suggest trying them in a tealight burner for maximum effect or if using an electric warmer, try at least a 40W bulb. Hopefully in another burner you will notice the difference and we hope you will consider revising your review accordingly. Please get in touch if there's anything else we can help with.
Thank you for your feedback. We're sorry you're disappointed with your purchase. We can assure you that our products are all highly scented and do have a strong smell when used correctly. It sounds like your burner isn't getting hot enough to release the fragrance. We would suggest trying them in a tealight burner for maximum effect or if using an electric warmer, try at least a 40W bulb. Hopefully in another burner you will notice the difference and we hope you will consider revising your review accordingly. Please get in touch if there's anything else we can help with.
Hi Rosemary, we're sorry you feel our customer service is awful however we actually replied to your email a couple of hours after you sent it and we haven't yet received a reply. I've attached a screenshot of our reply to your review, it may be worth checking your junk folder as it may have gone in there. We are very keen to resolve this issue for you and hope you will consider revising your review accordingly. Kind regards Balneaves Wax Melts
Thank you for your feedback. We're sorry you're disappointed with your purchase. We can assure you that our products are all highly scented and do have a strong smell when used correctly. It sounds like your burner isn't getting hot enough to release the fragrance. We would suggest trying them in a tealight burner for maximum effect or if using an electric warmer, try at least a 40W bulb. Hopefully in another burner you will notice the difference and we hope you will consider revising your review accordingly. Please get in touch if there's anything else we can help with.
Thank you for your feedback. We're sorry you're disappointed with your purchase. We can assure you that our products are all highly scented and do have a strong smell when used correctly. It sounds like your burner isn't getting hot enough to release the fragrance. We would suggest trying them in a tealight burner for maximum effect or if using an electric warmer, try at least a 40W bulb. Hopefully in another burner you will notice the difference and we hope you will consider revising your review accordingly. Please get in touch if there's anything else we can help with.
Thank you for your feedback. We're sorry you're disappointed with your purchase. We can assure you that our products are all highly scented and do have a strong smell when used correctly. It sounds like your burner isn't getting hot enough to release the fragrance. We would suggest trying them in a tealight burner for maximum effect or if using an electric warmer, try at least a 40W bulb. Hopefully in another burner you will notice the difference and we hope you will consider revising your review accordingly. Please get in touch if there's anything else we can help with.
“Tried my first melt. The smell was nice initially, but very soon the smell disappeared. Used 3 hr burn tea light and by 2nd hour no smell at all. With other brands I have reused at least on 2 occasions and still had a good scent throw.
Disappointed”
