“They sent me the wrong product, and their service team hasn't responded to my inquiries since my initial request for a replacement or refund.
I would give them zero stars if I could.”
“Managed to get a tyre that was out of stock everywhere else. A bit expensive but cheap and relatively fast shipping was offered. Overall happy shopping experience. Would recommend.”
“Very happy with their performance. They were the only place I could source a replacement for my old chainring, which was delivered to Tas (Aust) in about 2 weeks.”
“Ordered a small pedal adapter. It never shipped, then the CS email assured me they would address it. I never heard from them again and never received the product...”
“Can't fault the product, but customer service needs some work. Ordered and got confirmation and allegedly posted ( no tracking), nothing received after 30 days contacted customer support by email....again no response for 7 days, chased again.
Eventually offered to either refund or post...So went for the post again option...This time got postal confirmation and an actual trackable number which I was able to follow from Korea...all arrived in approx. 9 days ( plus the 30 days and 1 week I had already waited)... Lay back is good mind...”
“After ordering my purchase I found a month later that the order had gone missing.
However with out any delay you immediately reordered and within the following month my purchase arrived. I'm Happy with my purchase”
“I paid an extra $40.00 for express courier shipping stated 5-7 days. Part came from Korea and took 18 days. I expected the part in a week. The part was what I expected but shipping just takes too long. I my training rides on my my competition rig as a result.”
“Received the TREK bottom bracket replacement exactly on the date promised, hopefully this solution is the answer to a creaking poorly designed TREK bottom bracket!”
