“Hard to find glasses at a good price (despite shocking AUD exchange rates and postage across the world). Arrived in a couple of weeks, before we expected. Genuine product. Very happy.”
“The item took several weeks longer than promised for delivery. I wrote to the distributor several times during that period and I was ignored. I would not recommend buying through Bicycle hero or it’s subsidiaries.”
Sorry for that. Your order was delivered already according to AU post. This is your tracking informaiton from AU post.
TRACKING NUMBER
LP081123719KR
From KR
Tracking
Overview
Journey
LATEST
Current milestone: Delivered
Left in a safe place (mailbox)
NEWPORT NSW • Fri 21 Feb, 12.30pm1
“I had ordered the following items:
Order #1900001969
Schwalbe Marathon Plus Tour Wire 700 x 35c 040202_01026 2 C$119.88
Shimano SLX CS-HG81 11-34T 10SP Cassette Sprocket cshg81101134 1 C$102.59
KMC Missing-Link 10s Shim./KMC/EPT 690562 1 C$17.15
Shimano XT CN-HG95 10Sp 650B 27.5 Chain s1801031003540307 2 C$115.27
Alligator Deore 525 Organic Pad Bike Disc Brake s1801031007200168 2 C$25.62
Action Small Each Patch Kit Bicycle Puncture Repair PU0034 1 C$6.80
Delivery was done in three separate shipments. I received everything, except the last item. Will it be shipped separately or was it missed?
Thank you, Donald”
“Martin Boissonneault Order ID:1900001964
Merci de m'Avoir écrit, je me posais justement la question pourquoi ce n'était toujours pas arrivé.
Comme c'est urgent pour moi, j'ai commencé a magasiner ailleurs, que va t'il se passer si je ne le recois jamais ?
Merci”
“No hassle process to order the items I could not find locally and cheaper too.
It would have been nice to be able to track the shipment earlier than the day before delivery.”
“I wish I could give zero stars. I don't have my order yet. It's been over 30 days. And customer service has been largely absent. No support. No acknowledgment that this is an issue. And no resolution. I would recommend against ordering anything from Bicycle Hero, as they can't seem to deliver, and the absence of any true customer service puts the legitimacy of their business into question for me.”
“I received my order exactly as promised, and it was delivered on time. Their quick responses to all my questions were impressive and made the experience even better. Thank you.”
“I ordered a helmet in March this year (10 months ago) and have never recevied it. I have raised several tickets without a response and they get closed immediately. The helmet cost USD 750. I have emailed several times and stated I just want my money back but they have not responded. Bicycle Hero is disgusting how they treat their customers in this respect. I will be telling everyone in the cycling world that I know NEVER to buy any equipment from them if they chose not to refund my payment. If an item is out of stock and you are unable to stock it then you should let the purchaser know and refund their money.”
“I ordered 2 cycle carrier straps, # 1710014392, total cost £14.04, on 14 August 2024 and paid the top P and P rate, (an additional £32.80), to receive them before I went on holiday on 30 August 2024. They didn’t arrive in time, so my extra postage cost for a speedy delivery, was wasted and I had to improvise other support straps for my cycle carrier.
On my return from holiday, on 06 September, the order still hadn’t arrived, so I contacted Bicycle Hero, only to discover that my account showed that the order had been cancelled(!) on the day it was ordered - but not by me! However, £46.84 had still been charged to my credit card. Apparently, Bicycle Hero had cancelled it but still charged my credit card!
I notified Bicycle Hero that I requested a refund, as the order had been cancelled but, even though I was given a “ticket reference” on each of 2 further complaints, #69755 and #69792, no “support representative” got in touch with me to discuss my issues. I even tried to telephone South Korea but had no success. I eventually decided that I had lost the £46.84 but, to my astonishment, I was advised, on 23 Sep, that my “cancelled” order had been shipped!!
Bicycle Hero obviously don’t know what they are doing! It eventually arrived on 02 October 2024, five weeks late!
I am afraid that I cannot recommend Bicycle Hero’s “rapid delivery” option, nor the supposed response within 24 hours of a “ticket reference” being issued, nor the chaotic online account which flagged up the order as cancelled and yet it was later despatched!
Do not touch with a “barge pole”!
At least I now have 2 spare straps, which cost me £23.42 each!”
“Like a number of others on here, my order was verified on the account 4 months ago but not shipped and no response to repeated emails. I opened 3 tickets which were acknowledged by email but all were then closed instantly without further explanation. I have neither received the goods, nor been reimbursed. I also emailed the CEO but still no response. Can only say it has been an infuriating experience!”
