“Order was not delivered.
There is no way to contact the company other than a long distance telephone call.
The message asking if the package was delivered has no link to actually reply.
No information on shipping progress after the order was supposed to be shipped.
WORST SERVICE EVER.”
Hello Sir
According to tracking information, it was delivered already. If you do not get it, please contact to customer support as soon as possible.
BIcycleHero
“Ordered a replacement arm for my Saris Bones 3 bike carrier. Waited 14 days for it to arrive and it didn't have a fixing screw which apparently you have to buy separately. This wasn't mentioned and is quite frankly ridiculous. Another 14 day wait and more overseas postage...”
“The item i ordered was clearly not in stock. After 30 days I contacted them - no response. It took 2 more emails to elicit a reply by which time I had ordered from elsewhere.”
Sorry for that. The bright yellow is not easy to be shown correctly with the monitor. Depending on the monitor, the color is more bright and less. You can return it to our USA local return office.
