“do not buy from here. Placed an order 2 days ago and received an email saying that my item was dispatched 10 days ago a d that i should have received it. I online shop a lot and this is just a very bad sign!! tempting bc they have stuff you dont find anywhere else but please dont do it!!!!!!!”
Sorry to make you confused. Our review collecting system shows some error. This email was sent automatically when your item was shipped. But the date calculating system shows wrong message. Anyway your item is on the way you. You can get it on time.
“Worst customer experience ever. In early May I bought a new arm for my bike rack from Bicyclehero. Incredibly it didn't come with a bolt to fix it to the frame, so I bought one separately. Then I realised the arm didn't have a nut for the bolt to fix into (product defect) so I asked for this to be fixed. Three weeks later they said they would refund my cost. Two weeks later still waiting. Summer is nearly over and still no working bike rack. Not happy.
In case anyone cares my order number is 1710009668.”
“I paid to have my order delivered in 4-6 business days, it took 10. There was no way to track the package, as the delivery service was listed as simply "courier", and clicking the link on my receipt email only led me to a page that said the package had been shipped. I eventually was led to file a claim with PayPal. I will not deal with this company again, nor will I recommend their services.”
“Ordered on 12 June, chased up after 2 weeks to be told it had only just been despatched, another 2 weeks of waiting & still no goods, just an email asking me to write a review. Have requested a full refund”
“Very very satisfied.
From Germany I ordered a bicycle computer and received exactly this in expected delivery time.
Regarding my order, one time I asked the support team via Email about the delivery status.
Quick response with exactly current status.
Perfect!”
“The site said 6-8 days delivery, it should of said 6-8 weeks. It was 7 weeks before I got my brake pads and my saddle was the wrong colour.
I wouldn't advise buying from this site. Terrible service.”
“Delivery took three weeks, with little tracking available.
Customer services response was very quick by email whenever I contacted them.
Overall, cheap but slow.”
