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Weston and Worle Appliances LTD Reviews

4.9 Rating 356 Reviews

98 %

of reviewers recommend Weston and Worle Appliances LTD

Company Reviews

Product Reviews

4.9

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Weston and Worle Appliances LTD:

We are a family-run, independent domestic appliance business with over 30 years experience, specialising in all kinds of electrical and gas appliance repairs and sales. We also offer supply and installation services of new appliances. We have built an excellent reputation in Weston-super-Mare, North Somerset and the surrounding areas.

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Phone:

01934522490

Location:

Unit 24 Lynx Crescent, Weston Industrial Estate,,
Unit 24 Lynx Crescent, Weston Industrial Estate,
Weston-super-Mare
BS24 9DJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service,”

“They did an excellent job repairing my washing machine, reasonably quickly and reasonably priced. I only dropped one star because not always easy to get through on the phone, and men arrived later than said for first appointment. Otherwise very happy and will use them again.”

“Excellent and professional service with a smile, definitely use them if needed again.”

“Responsive service. Knowledgeable engineer attended and fixed the issue quickly.”

“Positives: Customer service is good, appointment available within 2 days, the engineer is ok Negatives: the engineer had no basic parts, though he was aware of the problem (Heating coil), parts are massively overcharged (£15-20 parts are charged for £60)”

Thank you for taking the time to leave us a review, Ervin. We do our up-most best to ensure we have a range of commonly used parts on our engineer's vans however sometimes these do get used and stock replenishment can take a while, depending on part availability with our suppliers. As you can imagine, there are a lot of makes and models of appliances out there and it can be hard to keep hold of every stock item. Regarding the cost, we always make our customers aware of the cost before going ahead, as we did with you before ordering parts or proceeding with a repair. Our rates and cost of parts are competitive and in line with the current market. When looking for spare parts online, you do have to be careful that 1) They are the correct part for the model and 2) That the spare part is of a reasonable quality. Having said that, we are glad you were happy with our timescales and quality of repair. - Georgia

“Good work, efficient,no mess. Much appreciated.”

Thank you for your review. The team here at W&WA are pleased to see your positive feedback - Georgia

“good service machine repaired the only downside was the lack of contact from you. we were not kept in touch ref parts and the second visit i had to call twice to get that info.”

Thank you for your review, Derek. We are sorry to hear you feel you did not have enough communication from us. We do our up-most best to ensure customers are informed of any updates (whether good or bad) on the delivery of parts or new appliances. Sometimes updates from suppliers can change frequently. Having said that, we are happy to hear you were pleased with the repair. - Georgia

“We were very pleased that the cheerful polite engineer could fix our machine but we would have liked not to have waited so long for an engineer to come out. Very pleased with the outcome”

Thank you for your review Keith & Denise. Around September-November, the industry is at its busiest however we do aim to complete jobs in a timely manner from the first initial visit to completion. Having said that, all of us here at W&WA are pleased to see your nice feedback - Georgia

“The service was easy to arrange, I was a little frustrated that we had several visits in order to rectify the repair. The firm acted with integrity throughout.”

Thank you for your review Chris. Sometimes works don't go quite to plan but we are glad we had resolved the situation in a timely manner. The team here at W&WA are pleased to hear your positive feedback. - Georgia

“good friendly service both office staff and the engineer that came to our home.”

Thank you for your review Jane & Alan. The team here at W&WA are pleased to hear your positive feedback. - Georgia

“Unfortunately they ordered the wrong item. As a result we had to wait an extra week. However the part was hen replaced promptly and our tumble dryer is now working perfectly.”

Thank you for your review. Unfortunately from time to time some parts delivered are incorrect or listed wrong for the particular model we're working on. We're glad to have resolved the issue as efficiently as possible. The team here at W&WA are pleased to hear your positive feedback. - Georgia

“The technicians arrived on time, quickly diagnosed the problem and fixed the machine - one happy customer who doesn't have to buy a new washing machine.”

Thank you so much for your review. The team here at W&WA are thrilled to hear such positive feedback about your repair and experience. - Georgia

“Very good service. Good contact and efficient engineers”

Thank you very much for your review Kay. The team here at W&WA are thrilled to hear such positive feedback. - Georgia

“Did what they said they would in the time scale they said”

Thank you for your review Ian. The team here at W&WA are glad to hear such positive feedback. - Georgia

“Georgia was lovely on the phone chaps who came to the house were very efficient and pleasant.”

Thank you for your review. Myself and the team here at W&WA are pleased to hear such positive feedback. - Georgia

“Very efficient service.”

Thank you very much for your review. The team here at W&WA are thrilled to hear such positive feedback. - Georgia

“Marked down for length of wait for 1st appointment. Otherwise excellent.”

Thank you for your review Chris. We are sorry you had to wait so long for your first appointment. Unfortunately it was a busier time of year when you booked with us. We are glad we were able to make it up to you. - Georgia

“arranged for a new oven to be fitted within days. professional. would use again, especially as they stock major brands and will fit product too.”

Thank you for your review. The team here at W&WA are thrilled to hear such positive feedback. - Georgia

“the installation was fine. no problems. very courteous and helpful having looked up the reviews for Montpellier machines which are far from good I live in hope we have made the right decision. we shall see.”

Thank you for your review Robin. The team here at W&WA are pleased to hear positive feedback about the installation. In regards to Montpellier reviews, we were surprised to hear that you had read a lot of bad reviews about them as we sell 100s of them especially to businesses, homes and care homes. We have been in contact with Montpellier directly to get a background on the issues etc, especially reviews from Trustpilot. If you were to lookup Bosch, Beko and many other brands on that particular reviews platform, you’ll also see they score low. It’s the way Trustpilot work, they create free accounts for business , people then make their complaints to it rather than positives. Trustpilot then approach the business offering a solution if they sign up, which is 1000’s per year, but allows positive reviews (or negative) to be actively asked for from customers to balance the good and bad. We are the authorised agents for servicing Montpellier appliances in the area so if anything went wrong, we would be the first call. If you have any further problems, please feel free to contact us. - Georgia

“Very pleased with the service to our Rangemaster cooker from Jeremy @ W & WA. Original appointment and repair appointment kept, with a apologetic 'phone call from their office when the first appointment was late. Repair undertaken and all is well, but we noticed afterwards there was a small bit of trim not replaced - a very minor point.”

Thank you for your review Jonathan. The team here at W&WA are pleased to hear such positive feedback. - Georgia

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Weston and Worle Appliances LTD is rated 4.9 based on 356 reviews