SevenYays Reviews

Name: SevenYays
Address: Unit 3, Ellesmere Shopping Centre, Walkden, Manchester
Rating: 4.92

4.9 Rating 2,092 Reviews

99 %

of reviewers recommend SevenYays

Company Reviews

Metrics

Info

4.9

Based on 2,092 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About SevenYays:

Just like an advent calendar, but for birthdays....and every occasion!

The gift that really keeps on giving.

Visit Website

Phone:

0161 989 1092

Email:

hello@sevenyays.com

Location:

Unit 3, Ellesmere Shopping Centre, Walkden
Manchester
M28 3ZD

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SevenYays 5 star review on 30th April 2024

Sarah Duggleby

SevenYays 5 star review on 17th April 2024

Helen Cowan

SevenYays 5 star review on 14th April 2024

Jane Birkin

SevenYays 5 star review on 8th April 2024

Dawn Thickett

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good idea, but rather expensive.”

Helpful Report

Posted 3 months ago

“I have reviewed this as 3 is it came a month early and didn't go to the recipient, it came to me - I can't open it to check as the birthday isn't till 4th November.”

Helpful Report

Posted 6 months ago

Thank you so much for your feedback. We're proud of the reliability of our 'schedule your delivery' feature, but agree that on this occasion your order was despatched immediately rather than held back until a later date as you asked. This happened because of of a very rare technical issue where your requested date did not show on the order print out. We were not previously aware that this was possible and so are really grateful for your feedback - we've now made changes to the website which will prevent this happening again with other customers. Sorry for the inconvenience and hope that your recipient enjoys their SevenYays in a few weeks time - please do let us know! Kind regards, Andrew

Posted 6 months ago

“It’s a birthday present 🎁 not opening it yet”

Helpful Report

Posted 7 months ago

“Overall a good idea but very expensive. Adequate choice of gifts but a lot of alcohol which reduces your choices when buying for an adult who doesn't drink. A big minus for me is that the gifts weren't boxed in the order I chose them even though when choosing it showed them in that order. Disappointing as they were chosen in an order for a reason. Not sure I'd order again.”

Helpful Report

Posted 11 months ago

Hi Susan, Thank you for taking the time to write us a review. We always appreciate hearing how our customers feel about SevenYays as it helps us to improve. You may have missed seeing the information below in our website FAQs and we are very happy to place the gifts in a specific order for you. "Can I choose to put specific gifts behind each door? Although we don't currently offer this option for gifts 1-6 through our website, please feel free to email us with any sequencing requests quoting your order number. (Of course the bigger Special Yay is always behind the final door 7!)" Based on your feedback, we will now add this information to our order confirmation emails so that everyone is aware that this is available as an option. The reason we don't offer this as standard is because many customers prefer the gifts to be placed in a randomised order so they can share in the surprise throughout the week with their recipient. Thanks again for taking the time to share your thoughts with us - we appreciate it! Kind regards, Charlotte

Posted 11 months ago

“I was informed my package was due to be despatched, when it didn't arrive I made contact, it was then posted out but arrived late for the intended birthday date”

Helpful Report

Posted 1 year ago

Thanks for your feedback Joanne. We pride ourselves on our timely response to all customer requests, but on this occasion, when you emailed and asked us to change your requested delivery date it wasn’t actioned quickly enough. Although we then upgraded the postage to next day delivery, we’re sorry that it arrived slightly later than your revised requested delivery date. We’ve since improved our processes so this can’t happen again. Kind regards, Andrew

Posted 1 year ago

“Although the concept and idea is good - felt it was somewhat overpriced”

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Posted 1 year ago

“Not a great variety of things to choose from in either male or female. Hopefully a bigger choice if i order again. But its a brilliant idea. It should catch on.”

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Posted 1 year ago

“Good product ( from what can see on line) It was for me ! arrived late. order 24 hrs , took 3 day!”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for your feedback. Can I please check that you received our emails to you on this subject explaining the timelines between your order being placed, being dispatched and it arriving with you today? Everything happened in line with our advertised services. More than happy to chat it through and explain if this helps. Kind regards, Andrew :-)

Posted 1 year ago

“Great idea but the execution wasn’t great. I’m sure not your fault but a small part of the door was already open and the box slight crushed. Ruined the effect for me but good idea in principle. As I said probably a shipping accident.”

Helpful Report

Posted 1 year ago

“My brother loved this gift however when I found out what the actual contents were I was disappointed because of the price. Even if you allow for a 100%mark up the contents still seemed cheap. Sorry.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a review and most importantly we're delighted to hear that your brother enjoyed his SevenYays! 😊 I can see that you chose our Seven Days of Kindness Ready Made box. As with all of our Ready Made boxes the contents are displayed and explained on the product page before purchase. We are a small family business that source our gifts directly from other independent British businesses, pay them a fair price for their fab gifts and then hide them in a SevenYays box made from the most sustainable high quality British-made packaging (recycled plastic and FSC certified board). There are plenty of cheaper gifts on the market (and more expensive ones too!), but the vast majority of our customers tell us that our quality and sourcing values combined with the unique experience of a week-long SevenYays box are worth the price they pay. Kind regards, Andrew

Posted 1 year ago

“Not a lot of choice in the women section and for the big present day 7 very few options”

Helpful Report

Posted 1 year ago

“My order had 2 crossed stitch boxes and one did not have any threads. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi Amanda, Oh no!...so sorry to hear this. We have sold hundreds of these cross stitch kits that are made especially for us by an independent British business and this is the first time anything like this has happened. We'll pass your feedback on to them, but in the meantime would like to send you out a replacement. If you can email me at andrew@sevenyays.com, and let me know which of the two kits had the missing threads, we will get a replacement out to you tomorrow first class. Kind regards, Andrew

Posted 2 years ago

SevenYays is rated 4.9 based on 2,092 reviews