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Serpentia Reviews

5.0 Rating 165 Reviews

99 %

of reviewers recommend Serpentia

Company Reviews

Product Reviews

5.0

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Serpentia 5 star review on 22nd May 2024

Serpentia 5 star review on 19th May 2024

D Nathanial Nickel

Serpentia 5 star review on 14th May 2024

GALAXY - Thelesinh GALAXY - Thelesinh

Serpentia 5 star review on 18th March 2024

Serpentia 5 star review on 12th March 2024

Gary Mulkeirins

Serpentia 5 star review on 12th March 2024

Serpentia 5 star review on 6th December 2023

70

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most helpful knowledgeable service. helped me find a suitable night time heating method for my elderly tortoise. Nothing seems too much trouble & when the solution was speedily found, my order was delivered by return of post. Couldnt ask for a better service, my default supplier of top class reliable products.”

“Excellent customer service and competitive prices.”

“Excellent service and super fast”

“Great service and speedy delivery”

“Fast delivery. Great service.”

“Got what I ordered virtually by return. Could not really do better.”

“Great products, fast delivery. Excellent service!”

“As first time snake keeper, I was a bit unsure of what to purchase with regards to thermostats, heat mats, and general set-up. Serpentia provided very clear and precise information & advice. Delivery was very fast, and I am extremely pleased with all of the products I purchased and will definitely be back for more.”

“Great product very sturdy and got a nice weight to them. The lengh is good and grip on the thongs are really good to”

“Good service, fast delivery. Would use again”

“Quality product and fast delivery! Definitely recommend!”

“Extremely helpful & excellent advice re planned new light set up for my tortoises. Nothing seemed too much trouble & despite my being a total technophobe liaising with Rod was made easy, from providing links to view products to telephoning me if he had a query re my proposed set up. Everything arrived speedily & packaged incredibly well. I would not use any other supplier in the future.”

“Good products! Came well packaged and protected, everything in working order. Very happy with my purchase, will definitely buy from here again!!”

“I am very happy with the product. It's a really good price, and it does its job. I would recommend this to others”

“I highly recommend this shop. I had an issue with a thermostat not reaching temperature required in my vivarium. Rod who dealt with me send out another unit incase first was faulty, not only that but we sent many messages back and forth whilst he tried to help me. My faith in humanity has been restored and I have had, for the first time in a long time, outstanding customer service. Shop here and you will be taken care of.”

“Excellent service glad I came across them”

“Great fast service. Great customer service. I still haven't said thanks for that, so thank you to Rod at Serpentia for your assurance to me about my order dispatch. I would use Serpentia again, with whatever I need next that I can find on their site over and above other businesses.”

“Website is professional and easy to use, it’s super easy to find anything that you need. In regards to service, I can’t fault that either, the whole process is quick and easy and the buy now pay later option is a fantastic feature if you’re running tight on money! Best pet supply store I’ve come across yet!”

“Excellent service.”

“Excellent service and fast delievery”

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Serpentia is rated 5.0 based on 165 reviews