“On a basic order Serpentia are quick to deliver and the item is well packaged. However, if you need help or advice then they will go above and beyond to make sure you're getting exactly what you need.”
“Most helpful knowledgeable service.
helped me find a suitable night time heating method for my elderly tortoise.
Nothing seems too much trouble & when the solution was speedily found, my order was delivered by return of post.
Couldnt ask for a better service, my default supplier of top class reliable products.”
“As first time snake keeper, I was a bit unsure of what to purchase with regards to thermostats, heat mats, and general set-up. Serpentia provided very clear and precise information & advice. Delivery was very fast, and I am extremely pleased with all of the products I purchased and will definitely be back for more.”
“Extremely helpful & excellent advice re planned new light set up for my tortoises.
Nothing seemed too much trouble & despite my being a total technophobe liaising with Rod was made easy, from providing links to view products to telephoning me if he had a query re my proposed set up.
Everything arrived speedily & packaged incredibly well.
I would not use any other supplier in the future.”
“I highly recommend this shop. I had an issue with a thermostat not reaching temperature required in my vivarium. Rod who dealt with me send out another unit incase first was faulty, not only that but we sent many messages back and forth whilst he tried to help me. My faith in humanity has been restored and I have had, for the first time in a long time, outstanding customer service. Shop here and you will be taken care of.”