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Serene Bathrooms Reviews

4.7 Rating 150 Reviews
96 %
of reviewers recommend Serene Bathrooms
Company Reviews Metrics Info
4.7
Based on 150 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Read Serene Bathrooms Reviews

About Serene Bathrooms:

Online bathrooms specialists offering a beautiful range of frameless showers, Carron baths, bathroom furniture and accessories.

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Email:

system@serenebathrooms.com

Location:

London, ,

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A
Verified Reviewer
“Ordered the bella2 sauna Sunday, delivered Wednesday. :) Absolutely love it, was worried 60° wasn't hot enough....it definitely is. Wow. Took 15mins to assemble. Fantastic design. 10-20mins to heat up then half hour in is More than enough. Kept in touch via WhatsApp, loads of help. Thanks again. Amazing service”
Helpful Report
Posted 7 months ago
G R
Verified Reviewer
“Bought a Beaufort Biscay double ended bath from Serene. Excellent service, quick delivery and very impressed with this bath with the heavy duty panel. Great build quality, didn’t think you could buy a bath this sturdy and looks great!”
Helpful Report
Posted 11 months ago
S
Verified Reviewer
“Very happy with the sauna I purchased from Serene Bathrooms. Delivery was on the day arranged and this was by far the easiest flat pack I have ever to build! The sauna is easy to use and very effective. My shed is now a lovely sanctuary.”
Helpful Report
Posted 11 months ago
A
Verified Reviewer
“Fair delivery and price”
Helpful Report
Posted 11 months ago
R Cornish
Verified Buyer
“Fantastic service from begining to end, absolutely first class sauna couldn't ask for more.Oh and big thanks to Olivia who was very professional and patient”
Serene Bathrooms 5 star review on 4th November 2024
Helpful Report
Posted 1 year ago
J Addey
Verified Buyer
“A slight misunderstand issue was promptly corrected with an immediate payment to cover my expenses.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Item was such good quality. Delivery was quick and well wrapped. Very happy with everything I received from this company. I would recommend plus I got a free gift which was very useful to clear water of shower doors.”
Helpful Report
Posted 4 years ago
A
Unverified Reviewer
“Excellent service - easy to get a hold of and make a change to the order - reasonably priced. No problems with communications - looks like they sorted out their email system.”
Helpful Report
Posted 4 years ago
A Singhal
Verified Buyer
“Very disappointed by the customer service. Ordered a sliding shower enclosure which we need to return . No response to repeated e mails over a week. The phone does not work or no one picks up. Very unsatisfactory ….. be very careful before you buy . The website does not appear to have details of how to return/refund policy. Anil Singhal”
Helpful Report
Posted 5 years ago
We had changed our email servers and missed out on their intial email. However - the item was returned damaged and we provided a full refund.
Posted 4 years ago
D Baldwin
Verified Buyer
“Just a thank you note to say how pleased I am with the frameless shower door I purchased from you. The quality is excellent - superbly made and with the extra stop bar for recess fitting I don’t think that there is anything else in the market place to match it. I like to complement people when it is deserved and your customer service has been superb”
Helpful Report
Posted 6 years ago
K
Verified Buyer
“Just purchased a Carronite bath and very happy with the service and the product. Delivery was fast and the staff were helpful - thank you.”
Helpful Report
Posted 6 years ago
N
Verified Buyer
“Really good quality shower enclosures/trays. Plumber found them easy to fit and the bathroom and en suite look really classy. Thanks Serene Bathrooms.”
Helpful Report
Posted 6 years ago
A Davidson
Verified Reviewer
“The service I received from this company was exceptional. My initial enquiry was made at 10 o'clock at night and within 5 minutes I had a response. A further enquiry was made later that evening and by the next morning the company had got back to me and could not have been more helpful. The items arrived within a few days and were very well packed. The towel rail holders I ordered are of superior quality and although reasonably expensive they are worth the extra as I have had the matching toiler roll holder for many years and it is still in perfect condition. I have no hesitation in recommending this company for helpfulness, speed and quality of product.”
Helpful Report
Posted 6 years ago
S
Verified Buyer
“Charles and his team have been very helpful. They have assisted me with changing shower screens (twice!) due to changes to dimensions in my new ensuite and have done so professionally and always cheerfully. Very easy to deal with and very prompt service.”
Helpful Report
Posted 7 years ago
D
Verified Buyer
“Excellent experience. Have ordered from them before, great products, prices and customer service. . A manufacturing issue with one item was dealt with very quickly and amicably. Will certainly use again!”
Helpful Report
Posted 7 years ago
D
Verified Buyer
“ordered a shower tray, really helpful advice and clear product information was supplied. Delivery was on time. Great service!”
Helpful Report
Posted 7 years ago
V
Verified Buyer
“Excellent service - we received the item very quickly after dealing with Sam who was very helpful. Thank you.”
Helpful Report
Posted 7 years ago
A
Verified Reviewer
“Excellent customer service. My mirror arrived damaged and they remedied the situation without any problems. Most impressed.”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“The below issue has been dealt with. There was an issue with their communication systems due to which they could not comeback to me earlier. Once contacted all was resolved immediately. Thank you once again for the help I need a replacement part for the Venezuela BTW toilet. The flush is leaking just over a year of minimal use. I am trying to ring the number but no one is picking the call from last 1 week. Poor after service.”
Helpful Report
Posted 7 years ago
D Simpson
Verified Buyer
“Easy to use website and effecient service, however I was not contacted by the delivery company for confirmation of delivery date and time and therefore was not in when it was delivered, however was lucky that a neighbour took it in for me.”
Helpful Report
Posted 8 years ago
Serene Bathrooms is rated 4.7 based on 150 reviews
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