Name: Satura®
Address: Carlton House, High Street, Carlton House, High Street, Northamptonshire
Rating: 4.73

“an ok experience. not a very user friendly site but manageable. i'm generally satisfied. thank you.”

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Posted 1 week ago

“Quick delivery”

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Posted 1 week ago

“Very good experience with quick delivery. Thank you for the service”

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Posted 1 month ago

“I have a lot of hope, purchased because of friend recommendations”

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Posted 1 month ago

“The service and packaging are good. I'm waiting for the result, as it just started to fade.”

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Posted 1 month ago

“This is not the first time I have ordered from this site. But this situation has discouraged me! I have been trying to resolve the delivery of my package for over a week now. My nerves are on edge, but Adam and Satura do not want to provide assistance. I consider these actions as fraudulent and have already written statements to various authorities. Essentially: 1. I ordered a product on June 30, 2025. Paid. Waiting.  2. The package arrived with FedEx courier on July 04, 2025 3. The courier arrived at my address, rang the doorbell and I opened it. He asked me to bring my passport (which already violates the law!!!! He is not an authority and has no right to demand my documents!) I said that I was not going to show my documents to get the shampoo! The courier turned around and left with my parcel in a FedEx car!!!!  4. Satura sent a letter that the parcel was delivered! But it's not true!  5. I wrote a letter to Satura to have them deliver my package or refund my money. To which I was confronted with accusations against me, and a refusal to cooperate!!!!  6. Satura attached pdf-file where it says that the parcel is delivered! No photo confirmation, video confirmation!!!!  7. I feel cheated. I will make sure that the cheaters are punished and I get my money back.”

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Posted 2 months ago

We’re very sorry to hear that you’re disappointed, and we fully understand that this situation has caused frustration. However, it’s important to clarify the full context of this order and the support we have offered throughout: Your order (#13151) was placed on 30 June 2025 and dispatched promptly via FedEx Priority on 3 July 2025. According to FedEx’s official tracking and proof-of-delivery, the parcel was scanned as delivered to your residential address on 4 July 2025 at 17:11. We shared this documentation with you directly. You reported that the parcel was brought to your door by a FedEx courier, who requested identification. You declined to show ID, and the courier left with the parcel. While the courier confirmed delivery, we took your complaint seriously and opened a formal investigation with FedEx, which remains ongoing. You were not asked to “prove” anything, nor were you accused of wrongdoing. We explained that, to escalate this as a potential delivery dispute or fraud case, we would need either: A crime reference number from your local police, or A formal claim directly from you to FedEx, which we encouraged. We also offered a goodwill refund pending receipt of that crime reference number — something we do not typically offer when the courier confirms delivery. At every step, we’ve acted in good faith to resolve this situation responsibly — despite having incurred shipping, product, and processing costs ourselves. We regret that our efforts have not been received in the spirit intended and remain open to resolving this once the required investigation steps are completed. Kind regards, The Satura Team

Posted 2 months ago

“This is not the first time I have ordered from this site. But this situation has discouraged me! I have been trying to resolve the delivery of my package for over a week now. My nerves are on edge, but Adam and Satura do not want to provide assistance. I consider these actions as fraudulent and have already written statements to various authorities. Essentially: 1. I ordered a product on June 30, 2025. Paid. Waiting.  2. The package arrived with FedEx courier on July 04, 2025 3. The courier arrived at my address, rang the doorbell and I opened it. He asked me to bring my passport (which already violates the law!!!! He is not an authority and has no right to demand my documents!) I said that I was not going to show my documents to get the shampoo! The courier turned around and left with my parcel in a FedEx car!!!!  4. Satura sent a letter that the parcel was delivered! But it's not true!  5. I wrote a letter to Satura to have them deliver my package or refund my money. To which I was confronted with accusations against me, and a refusal to cooperate!!!!  6. Satura attached pdf-file where it says that the parcel is delivered! No photo confirmation, video confirmation!!!!  7. I feel cheated. I will make sure that the cheaters are punished and I get my money back.”

Helpful Report

Posted 2 months ago

We’re very sorry to hear that you’re disappointed, and we fully understand that this situation has caused frustration. However, it’s important to clarify the full context of this order and the support we have offered throughout: Your order (#13151) was placed on 30 June 2025 and dispatched promptly via FedEx Priority on 3 July 2025. According to FedEx’s official tracking and proof-of-delivery, the parcel was scanned as delivered to your residential address on 4 July 2025 at 17:11. We shared this documentation with you directly. You reported that the parcel was brought to your door by a FedEx courier, who requested identification. You declined to show ID, and the courier left with the parcel. While the courier confirmed delivery, we took your complaint seriously and opened a formal investigation with FedEx, which remains ongoing. You were not asked to “prove” anything, nor were you accused of wrongdoing. We explained that, to escalate this as a potential delivery dispute or fraud case, we would need either: A crime reference number from your local police, or A formal claim directly from you to FedEx, which we encouraged. We also offered a goodwill refund pending receipt of that crime reference number — something we do not typically offer when the courier confirms delivery. At every step, we’ve acted in good faith to resolve this situation responsibly — despite having incurred shipping, product, and processing costs ourselves. We regret that our efforts have not been received in the spirit intended and remain open to resolving this once the required investigation steps are completed. Kind regards, The Satura Team

Posted 2 months ago

“Very good service additionally to higher Quality products”

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Posted 2 months ago

“Very professional service and amazing products!”

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Posted 2 months ago

“Amazing customer service! I made a mistake with my first order and emailed Satura, they actually called me (to the US) and resolved everything quickly. I've been using the balm twice a week for a month now. It’s too soon to say if I’ve grown new hair, but my hair already feels much healthier. I tend to play with my hair when I’m deep in thought, often twisting it into knots, but now it won’t stay tangled. Even when I knot it, it just bounces back.”

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Posted 2 months ago

“This brand was recommended to me by a Trichologist”

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Posted 3 months ago

“Was my first purchase with Satura. Everything was straightforward, shipping had tracking, good communication”

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Posted 3 months ago

“while I was using it, my hair fell out less”

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Posted 3 months ago

“Don’t know the results yet but feel very promising”

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Posted 4 months ago

“Great results bur very pricey”

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Posted 4 months ago

“still testing”

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Posted 4 months ago

“Amazing product! Good result. My hairs are like silk now!”

Satura® 5 star review on 15th April 2025

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Posted 4 months ago

“Well-known brand for hair loss”

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Posted 4 months ago

“Started to use month ago. Looking forward to treat my hair. For the moment it’s took early to say about jog result but I Stay optimistic”

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Posted 5 months ago

“The Support Team makes everything easy with their quick and friendly assistance. Super responsive and always ready to help!”

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Posted 5 months ago

Satura® Reviews