“The shopping experience was terrible. This was my third attempt to purchase from Sage & Paige. I'm a size 10-12, so I first ordered a size 12 and it was equivalent to an 8, then returned and got a size 14 to be certain and no chance of fitting. Now got this jacket in an XL as I couldn't risk another return and it's too big, but I'll just deal with it.”
“Very very poor, extremely poor. I needed a bigger size dress which was approved. I did what I had to do and sent the dress back. I ordered a bigger size and they never gave me a credit of the dress, so I have paid for it in full 2 times now. I’ve been trying to get in contact though so many channels and no response from anyone-not even the phone number provided. I’ve emailed several times, sent a message on instagram, tried calling no response. So disappointing. Because of this I will never buy anything from here again as it was not true to its size and clearly they will not get back to you to try and help either.”
Hi Cherie,
We’re really sorry you’ve had such a frustrating experience with the sizing and communications. I understand you approved a bigger size, sent back the dress, and did not receive the credit, while reaching out through several channels without a response.
Please contact our support team so we can look into this specific case and assist you further.
Warm regards,
Team Sage and Paije AU
“I genuinely tried to support this Australian business, but this has been one of the worst online shopping experiences I’ve had.
I’ve now ordered multiple times and the items were poor quality—zippers that don’t function properly, sizing completely off, and garments that don’t match their own size charts. The second time was only because I was forced into using store credit (no refunds, which is already a red flag in Australia).
What’s worse is the customer service. Instead of taking accountability, they repeatedly pushed for my personal body measurements and implied the issue was my body or how I measured myself. It felt incredibly inappropriate, borderline body shaming, and honestly just disrespectful. No customer should have to justify their body to return a faulty product.
For the record—the dress was actually too big, and the zipper still didn’t work.
I’ve now lost money on return shipping multiple times just to go back and forth with them, and they still refuse to refund what’s left of my store credit. At this point, it’s clear they’d rather hold onto a small amount of money than provide basic customer care.
Super disappointing. I went in wanting to support a local business and walked away feeling completely ripped off and dismissed. Poor quality, worse service, and zero accountability.
I would give negative stars if it was possible, avoid this business at all costs!”
Hi Monica,
We’re really sorry you had this experience. We take your feedback seriously. I understand the frustration with product quality, sizing, and the store credit policy.
Regarding measurements, we don’t require body measurements to process returns; we want to avoid anything that feels uncomfortable for you.
Again, our apologies for the inconvenience. We appreciate you giving us a chance to fix this.
Warm regards,
Team Sage and Paije AU
“Very disappointed in this dress. The hem looks like it’s been hacked with a pair of scissors. The sleeve seams are all twisted with half flowers poking out. Threads are coming off most of the flowers too. They say it’s handmade, this is how it is depicted on their website, that I can cut the threads off and that the zip needs to work when the dress is off and laying flat! Therefore I can’t get a refund. I won’t be shopping here again. This is the second item I’ve needed to return and now I’m stuck in the loop of paying for return, losing money and being forced into a store credit.”
