“Atrocious, basically non-existant customer service. I am in Canada for a few weeks on vacation, and opted to order through ROAV.ca vs their US counterpart due to greater available stock. I placed my order on Sept 27, and the delivery window showed between Oct 3 and 14th, which was great, as I am leaving the country on the 15th. ROAV decided to ship the parcel with Canada Post, who was on strike... I reached out to the company numerous times over the course of the next week - via email, instagram, the website chat. I never did hear back from anyone at the company, however, they reiussed my order via UPS on Oct 3, and it finally started tracking as of today, Oct 8 showing a delivery date of October 15th, after I will have already left the country. This leaves me with no way to retrieve my package. Incredibly frustrated and disappointed. I can't even speak to the sunglasses themselves, as I will not be receiving them! Terrible, terrible customer service. Would not recommend anyone ordering from this company.”
“Terrible service! I have been waiting for my order for more than two weeks. They were supposed to arrive today and they didn't arrive. The review request arrived before the product. takes longer than expected!”
