“I just fell in love with re.gift. The website has lovely items for sale and the sellers' offer top of the line goods. I just purchased a Retrofete skirt for a fraction of the original price. It was shipped same day as purchase. And, the skirt looked like it had never been worn. Will definitely purchase from re.gift in the future.”
Hi Dominique,
Thank you for taking the time to share your feedback — we truly value hearing from our customers. We have just reached out to you directly via email so we can work on resolving this for you as quickly as possible, and we’ll do everything we can to turn your experience around.
Warmly,
The re.gift Team
Hi there,
Thank you so much for sharing your feedback — we truly appreciate you taking the time to let us know how we’re doing. We’re sorry to hear that the shipping cost felt high, and we completely understand how that might be frustrating.
We wanted to provide a little more context: the $8.50 shipping fee is actually fairly standard for tracked shipping, especially for items of varying sizes and weights being sent across the country. Rather than inflating product prices or cutting corners on service, we chose to be transparent about shipping and use quality materials so we can ensure fast, reliable delivery while covering our actual costs. This helps us continue to provide a seamless and high-quality experience for all customers.
That said, we’re constantly looking at ways to improve — whether that means finding more affordable shipping options in the future or offering promotions to offset costs. Your input is incredibly valuable, and we’ll take it into account as we continue evolving.
Thanks again for being part of our community 💜
Warmly,
The re.gift Team
“The items I have ordered have come on time and as described.
The only thing that I think the sight could do better is their rating sytem on item condidtion.”
“I'm so glad I discovered this store! Great finds in many categories. I purchased a skincare item and it came quickly and exactly as listed. Thank you.”
