“I got an incredibly good deal on a fun pair of boots; they are in like new condition, and I am thrilled! Shipping was very fast, and the boots were well packed. Thanks re:gift.”
We’re so sorry for the frustration and for the delay with your order — this is absolutely not the experience we want for our customers.
We would really like the opportunity to look into this for you and help get it resolved as quickly as possible. When you have a moment, could you please email us at support-group@tryregift.com
with a bit more information about your order (such as your name or order number)? Once we have those details, we can investigate further and work toward a solution right away.
Thank you for bringing this to our attention, and we truly appreciate your patience.
“I received damaged item, they don't accept any returns, and the email address they list on their return policy page bounced back when I attempted to contact them. Entire thing feels incredibly scam-like.”
Hi Charlotte,
We’re so sorry to hear that your item arrived damaged — that is absolutely not the experience we want for any of our customers. We also sincerely apologize that your email didn’t reach us; it appears we never received it, but we’ve reached out to you directly just now so we can take care of this for you right away.
Please keep an eye out for our message in your inbox. We’re here to help and will make sure this is resolved for you promptly.
Hi Cathy,
We’re so sorry for the mix-up with your order! We’ve been in touch with you via email and have issued a full refund. We’re also actively working to track down the item you ordered to see if we can have it re-routed to you.
We truly appreciate your patience and hope to make this right for you as quickly as possible.
Warmly,
The re.gift Team
