“I received damaged item, they don't accept any returns, and the email address they list on their return policy page bounced back when I attempted to contact them. Entire thing feels incredibly scam-like.”
Hi Charlotte,
We’re so sorry to hear that your item arrived damaged — that is absolutely not the experience we want for any of our customers. We also sincerely apologize that your email didn’t reach us; it appears we never received it, but we’ve reached out to you directly just now so we can take care of this for you right away.
Please keep an eye out for our message in your inbox. We’re here to help and will make sure this is resolved for you promptly.
Hi Cathy,
We’re so sorry for the mix-up with your order! We’ve been in touch with you via email and have issued a full refund. We’re also actively working to track down the item you ordered to see if we can have it re-routed to you.
We truly appreciate your patience and hope to make this right for you as quickly as possible.
Warmly,
The re.gift Team
“This was my first time buying from re-gift. I purchased some Morroccan OIl Dry body spray. The price was good. The product was perfect unused and in new condition. I am happy! I will use re-gift again.”
“I was displeased with the item that I received. The description of the item said it was never worn yet the entire inside of the garment was dirty. The back of the dress had a sizable rip. The sleeves of the dress had the inside wire coming out. It wasn't worth the hassle to return it so I took it to a seamstress to fix it and it will cost me almost the amount of money paid to fix the issues. I'm really upset that none of this was disclosed in the pictures or the description making me think it was a new garment that wasn't worn.”
Hi Ann,
We’re so sorry to hear that your first experience with us wasn’t what you expected, and we truly appreciate you sharing this feedback. Your experience matters to us, and we’ve sent you a direct email so we can work on making this right for you right away. Thank you for giving us the chance to improve. 💛
Warmly,
The re.gift Team
“This was my first purchase on re.gift and I won't buy again! The product I got was opened and had gone off, even though it was listed as new and unopened.”
Hi Sara,
Thank you so much for sharing your feedback with us — we really value hearing from our customers. We’ve just sent you an email so we can connect directly and work on getting this resolved for you as quickly as possible. Our goal is to make things right and ensure you have the positive experience you deserve.
Warmly,
The re.gift Team
