“This was my first time buying from re-gift. I purchased some Morroccan OIl Dry body spray. The price was good. The product was perfect unused and in new condition. I am happy! I will use re-gift again.”
“I was displeased with the item that I received. The description of the item said it was never worn yet the entire inside of the garment was dirty. The back of the dress had a sizable rip. The sleeves of the dress had the inside wire coming out. It wasn't worth the hassle to return it so I took it to a seamstress to fix it and it will cost me almost the amount of money paid to fix the issues. I'm really upset that none of this was disclosed in the pictures or the description making me think it was a new garment that wasn't worn.”
Hi Ann,
We’re so sorry to hear that your first experience with us wasn’t what you expected, and we truly appreciate you sharing this feedback. Your experience matters to us, and we’ve sent you a direct email so we can work on making this right for you right away. Thank you for giving us the chance to improve. 💛
Warmly,
The re.gift Team
“This was my first purchase on re.gift and I won't buy again! The product I got was opened and had gone off, even though it was listed as new and unopened.”
Hi Sara,
Thank you so much for sharing your feedback with us — we really value hearing from our customers. We’ve just sent you an email so we can connect directly and work on getting this resolved for you as quickly as possible. Our goal is to make things right and ensure you have the positive experience you deserve.
Warmly,
The re.gift Team
“I just fell in love with re.gift. The website has lovely items for sale and the sellers' offer top of the line goods. I just purchased a Retrofete skirt for a fraction of the original price. It was shipped same day as purchase. And, the skirt looked like it had never been worn. Will definitely purchase from re.gift in the future.”
Hi Dominique,
Thank you for taking the time to share your feedback — we truly value hearing from our customers. We have just reached out to you directly via email so we can work on resolving this for you as quickly as possible, and we’ll do everything we can to turn your experience around.
Warmly,
The re.gift Team
Hi there,
Thank you so much for sharing your feedback — we truly appreciate you taking the time to let us know how we’re doing. We’re sorry to hear that the shipping cost felt high, and we completely understand how that might be frustrating.
We wanted to provide a little more context: the $8.50 shipping fee is actually fairly standard for tracked shipping, especially for items of varying sizes and weights being sent across the country. Rather than inflating product prices or cutting corners on service, we chose to be transparent about shipping and use quality materials so we can ensure fast, reliable delivery while covering our actual costs. This helps us continue to provide a seamless and high-quality experience for all customers.
That said, we’re constantly looking at ways to improve — whether that means finding more affordable shipping options in the future or offering promotions to offset costs. Your input is incredibly valuable, and we’ll take it into account as we continue evolving.
Thanks again for being part of our community 💜
Warmly,
The re.gift Team
“The items I have ordered have come on time and as described.
The only thing that I think the sight could do better is their rating sytem on item condidtion.”
“I'm so glad I discovered this store! Great finds in many categories. I purchased a skincare item and it came quickly and exactly as listed. Thank you.”
