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Postsnap Reviews

4.9 Rating 515 Reviews
98 %
of reviewers recommend Postsnap
4.9
Based on 515 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Postsnap 5 star review on 16th June 2025
Mary Elsom
Postsnap 5 star review on 28th May 2025
Liz
Postsnap 5 star review on 28th May 2025
Liz
Postsnap 5 star review on 8th May 2025
Jinaide
Postsnap 5 star review on 24th April 2025
Emma
Postsnap 1 star review on 18th April 2025
Ben
Postsnap 1 star review on 18th April 2025
Ben
40
Anonymous
Anonymous  // 01/01/2019
Really disappointed, edited my photo on the website and approved it but when I received the confirmation email I could see the image hadn't cropped properly even although it looked fine when I ordered it. Emailed within minutes of receiving the email to get it corrected only to be told it had already been printed so I would receive it next day delivery. I didn't get it next day delivery and I have a photo I can't use. Won't be using again
Helpful Report
Posted 1 day ago
Really disappointed, edited my photo on the website and approved it but when I received the confirmation email I could see the image hadn't cropped properly even although it looked fine when I ordered it. Emailed within minutes of receiving the email to get it corrected only to be told it had already been printed so I would receive it next day delivery. I didn't get it next day delivery and I have a photo I can't use. Won't be using again
Helpful Report
Posted 1 day ago
Awful product. Poor paper, poor colour, no narrative printed that I had included in the online order. I will certainly not be using Postsnap again!
Helpful Report
Posted 1 week ago
Led to believe Postsnap did next day delivery as advertised on their website. Then after spending time uploading and editing photos, on check out, the speediest delivery was 3-5 days.
Helpful Report
Posted 2 weeks ago
Rubbish quality - colour distorted
Helpful Report
Posted 1 month ago
Customer services is inflexible and the lowest level I ever seen, unfortunately.
Helpful Report
Posted 1 month ago
I ordered 3 photos from postsnap, they were all poor in quality (overly dark images). I complained and was told (after some poor customer service) that I could return the photos for a refund. I did this and then I went on a 7-week ordeal where they refused to refund me. This was despite me sending Post Snap the photos as per the returns policy directed to me in an email. I was referred to the CEO Stephen Homer, who I found to be uninformed and belligerent. After all, it was his staff that directed me to claim a refund for the poor quality prints. In the end I was forced to raise a dispute via PayPal. They reviewed the case and obviously sided with me because I uploaded the email chain as evidence. Poor prints, terrible customer service. They literally tried to steal my money!
Postsnap 1 star review on 18th April 2025 Postsnap 1 star review on 18th April 2025
Helpful Report
Posted 2 months ago
Really poor customer service. There’s no phone number to reach them if you have an issue like I did. My item was not delivered after choosing the Express delivery option as promised. No offer to resolve or to refund the difference between standard and express. I wouldn’t recommend.
Helpful Report
Posted 4 months ago
Postsnap is rated 4.9 based on 515 reviews