“I bought some gin whilst on holiday and it was so good that O ordered two bottles for my son-in-law for Christmas. There was a problem with delivery which was due to UPS, but when I rang the person I spoke to could not have been more helpful and re-assuring.
It has been a pleasure dealing with you and there will be many more orders in the future.”
“I'm sorry to say the following, but you asked. First the barrel-aged gin; this is delicious but what is the point of selling a gin that looks and tastes like whisky? There is no point. Then the sloe gin: this is nothing like traditional sloe gin. It has very little sloe content and thus almost no proper colour or flavour, something made worse by far too much sugar. True sloe gin is a rich ruby colour and tastes fruity but with some of the natural acidity and bitterness of the sloes. I'm afraid your version is mere pink sweetness with negligible sloe character. I sincerely wish I could have been more positive.”
“First of all I receive an email asking me to rate the Distillery before I have recieved the product, then i get an email from UPS asking me to pay an extra amount on the delivery charge. I then try to contact Porthilly but there is no telephone number on the site, the "contact us" icon takes me nowhere, the "chat" box leaves me waiting for 15 minutes - i am afraid I am not impressed so far, sorry and still don't have either the product or any way of contacting Porthilly which is very frustrating”
Dear Jill,
Thankyou for your review. I am sorry you are disappointed in our service. We are a very small team delivering a hand made artisanal spirit. We did reply to your message as quickly as we could and as you say this was around 15 mins. We answered you query straight away and I believed satisfactorily. If there is anything else we can do to help the. Please let us know.
Team PSD
“Sorry,no stars! When my son eventually received the gin..9days after it was ordered especially for his birthday,the birthday message was not included,so he had no idea who it was from!!!!”
“An outstanding artisan gin rich in botanicals. Since discovering Porthilly Spirit, it has become my favourite gin, nothing comes close to its delicate taste. It leaves all the others standing. The true experience is enhanced with a quality mixer.”
“A most delicious, subtly flavoured gin and the steel pint mugs make for a v useful picnics addition and a brilliant present to take as a house guest. Great speedy mail order service and really good communication. I’ve tried the vodka which makes a great martini”
“I made this order as a birthday present for my friend Caroline and filled out the requested form stating that I Jennifer Perrett was the sender, with MY card address but I received a thankyou 'Caroline' to my email . as yet this has not been delivered.”
“What a wonderful treat to be introduced to Porthilly while on vacation in London! We enjoyed the samples, and the story, so much, we decided to import a case of the gin to our home in the USA. It arrived yesterday, and we were able to to do a bit of gin tasting last evening. It is every bit as good as I remember. Porthilly gin is now my go to for sipping. Thanks Will.”
