Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.91

4.9 Rating 29,507 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 29,507 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

"I came across these wonderful cordless lights by chance. What a great idea! In every household there are places where sockets are missing and Pooky offers a great solution. I use my lights in the guest toilet and when needed I use them for a charming table decoration inside and outside. Not forgetting the excellent and very friendly, prompt service that Pooky provides."

Yvonne J

"Pooky is perfection! Love my little cordless lamp, the perfect addition to the living room! "

Charlotte C

"Extremely well made! Looks much better in person.\r\nThanks!"

Mohammed A

"These lights look amazing against our chinoiserie wallpaper. Great quality and finish. Pooky is always our first port of call for lighting. "

Anonymous

"These lights look amazing against our chinoiserie wallpaper. Great quality and finish. Pooky is always our first port of call for lighting. "

Anonymous

"We had a dark corner and used this to brighten it up. Works great with the room and looks sophisticated. We love the bronze\/gold metal and already had a few compliments on it "

Francesca B

5090

Anonymous

Anonymous // 01/01/2019

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Helen O

Verified Buyer

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“Really happy with my purchase. Swift delivery and really happy with the look and feel of what is a quality product. Will definitely be back for more Pooky lighting.”

Helpful Report

Posted 1 month ago

Hi Helen, It's great to know that you are pleased with the look and feel of your Pooky purchase, which we strive to maintain as a quality product. Your kind words and satisfaction mean a lot to us. We appreciate your support and we look forward to serving you again in the future. If you ever need any assistance, please don't hesitate to reach out. Thank you! Best wishes, Mara

Posted 1 month ago

Lou B

Verified Buyer

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“Beautiful lampshade and speedy delivery. Pooky really is the best.”

Helpful Report

Posted 1 month ago

Hi Lou, We're delighted to know that you found the lampshade beautiful and the delivery speedy. At Pooky, we strive to offer only the best products and ensure prompt shipment to our valued customers. The Heraldic shade looks like it was made for your home, with a great eye for interior perfection. Thank you for your kind words and for choosing Pooky! Best wishes, Mara

Posted 1 month ago

Mirko G

Verified Buyer

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“Fast, Reliable, well packed and items are absolutely lovely and good quality for the price point compared to many competitors. Thanks !”

Helpful Report

Posted 1 month ago

Hi Mirko, Thank you for taking the time to rate Pooky with 5 stars! We greatly appreciate your support and are thrilled to hear that you found our products to be fast, reliable, well-packed, and of excellent quality compared to other competitors in the market. Your trust and loyalty as a customer mean the world to us. Once again, thank you for your kind words and for being a valued member of our Pooky community. We look forward to continuing to provide you with delightful experiences and products in the future. Best wishes, Mara

Posted 1 month ago

Robyn H

Verified Buyer

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“Such great service! I had asked when a product was coming back and you immediately put me on a wait list. Then let me know two days later it was in. I love the Phileas lamp and shade and it works beautifully in our hall.”

Helpful Report

Posted 1 month ago

Hi Robyn, We are delighted that our team could assist you promptly and put you on the wait list for the product you were interested in. We strive to provide exceptional service to our customers, and it warms our hearts to know that we could meet your expectations. It's wonderful to hear that the Phileas lamp and shade suit your hall so beautifully and that it's working perfectly for you. We take pride in delivering high-quality products that not only meet but exceed our customers' needs. Thank you! Best wishes, Mara

Posted 1 month ago

Jane S

Verified Buyer

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“Purchased a blue dotty light shade. Great quality adds a splash of colour to the ceiling. Delivery within days.”

Helpful Report

Posted 1 month ago

Hi Jane, We are pleased to know that you find it to be of great quality and that it adds a delightful splash of color to your ceiling. We also hope that the swift delivery exceeded your expectations. We can't wait to see you again and watch your collection grow. Best wishes, Mara

Posted 1 month ago

Sam L

Verified Buyer

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“You know the brand is exceptional when the product you love is out of stock. The staff at their showroom were brilliant in helping us sign up to stock updates and the second that email came through, we made our purchase and it arrived in the speed of light (pun intended). The product was so worth the wait and we couldn’t be happier!”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much, Sam, for taking the time to leave us a wonderful 5-star rating for Pooky! We truly appreciate your support and are delighted to hear that you had such a positive experience with our staff at the showroom. It's great to know that our team was able to assist you in signing up for stock updates and that you received the notification promptly. We always strive to provide exceptional service to our customers, and your satisfaction is our utmost priority. It's fantastic to hear that the product was worth the wait and that you couldn't be happier with your purchase. We sincerely value your feedback and look forward to serving you again in the future! Best wishes, Mara

Posted 1 month ago

Louise S

Verified Buyer

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“I absolutely love my rechargeable wall lights. They give off a fantastic light and look absolutely beautiful. Really well made.”

Helpful Report

Posted 1 month ago

Hi Louise, We are truly blown away by your review and thank you for taking the time to leave your feedback. The Twinky rechargeable wall lights are so charming in your home and definitely adds a modern twist to your regal mirror. We are in LOVE. Thanks again and hope to see you again soon. Best wishes, Mara

Posted 1 month ago

Linda L

Verified Buyer

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“Brilliant service from start to finish and the Phileas lamp and pink ikat shade are stunning. Perfect in my hallway where there isn't a convenient socket.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for sharing such a lovely image with us, Linda. This pairing is absolutely gorgeous and looks like it was made for your home. Best wishes, Mara

Posted 1 month ago

Suzy C

Verified Buyer

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“Great lampshade, really good quality. Great delivery and service will buy again for sure.”

Helpful Report

Posted 1 month ago

Hi Suzy, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 month ago

Elaine B

Verified Buyer

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“Lovely lights excellent service”

Helpful Report

Posted 1 month ago

Hi Elaine, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 month ago

Lisa R

Verified Buyer

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“Absolutely thrilled with my new shades. Pooky were professional throughout and shades delivered within 2 days.”

Helpful Report

Posted 1 month ago

Such a lovely choice of lampshade, and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 1 month ago

Elizabeth S

Verified Buyer

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“Fast delivery and really happy with service”

Helpful Report

Posted 1 month ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 month ago

Jacqueline K

Verified Buyer

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“If you want to light up your room, Pooky offers a fantastic , ecletic range.”

Helpful Report

Posted 1 month ago

Hi there Jacqueline, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 1 month ago

Justyna R

Verified Buyer

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“I am very impressed with the lampshades I ordered and the service received. I ordered several colours and fell in love with the Morris & Co version in claret and gold. Superb quality; will certainly be coming back for more in the future. Delivery was also very quick! Highly recommend! Thank you Pooky!”

Helpful Report

Posted 2 months ago

Hi Justyna, This looks fabulous! Thank-you for letting us know you're happy with your new purchases! They've made a lovely addition to your home. Best wishes, Em

Posted 1 month ago

Simona B

Verified Buyer

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“Beautiful lampshades, amazing service. Satisfied as always.”

Helpful Report

Posted 2 months ago

Such a lovely choice of shade, your new wall lights have made a wonderful addition to this lovely room! Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best Wishes, Emmy

Posted 1 month ago

Justine L

Verified Buyer

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“Beautiful light that actually gives a lovely glow also not a horrid white light like some other lighting designers. Carefully packaged and sent promptly. As a special gift to my sister who had longed for this lamp. Easy to order and great customer service. Up to the minute designs that fit into any interior scheme. Clever, clever especially in this day annd age where everything is so expensive Pooky are reasonably priced.”

Helpful Report

Posted 2 months ago

Justine, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 month ago

Hannah C

Verified Buyer

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“I love Pooky, I have so many of their lamps, they are perfect for making a statement in any room!”

Pooky 5 star review on 29th February 2024

Helpful Report

Posted 2 months ago

Such a lovely bedroom, and our Gourdon lamp makes a wonderful addition! We are so glad you are happy with your new lamp and shade, and thank you for your kind review. Best Wishes, Emmy

Posted 1 month ago

Jemima G

Verified Buyer

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“The highest quality lights you will find, instantly lift a room.”

Pooky 5 star review on 28th February 2024

Helpful Report

Posted 2 months ago

Hi Jemima, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 1 month ago

Amy J

Verified Buyer

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“Great service, very quick delivery, well packed and good customer service! Lights are great, we go straight to Pooky for all our lights now. On the whole the lights look better than the photos?”

Helpful Report

Posted 2 months ago

Hi Amy, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 month ago

Toby R

Verified Buyer

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“Beautiful shades, sumptuously constructed. Feel and look high quality. Quick service and easy purchase experience thanks to well put together website.”

Pooky 5 star review on 27th February 2024

Helpful Report

Posted 2 months ago

Hi Toby, Thank you for taking the time to write such a wonderful review, we are blown away by your positive feedback, it means the world to us. We are delighted that our well-put-together website contributed to a quick and hassle-free purchase experience for you. We would also like to express our deep gratitude for your loyalty as a customer. It is because of fantastic customers like you that we are inspired to continually deliver exceptional products and services. We truly appreciate your support, and we cannot wait to serve you again in the future. Best wishes, Mara

Posted 2 months ago

Jane B

Verified Buyer

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“Excellent company, great visuals and easy transactions. Love the quality of my little lamp, absolutely gorgeous. Received within three days of ordering and even gave me the option of adding the correct bulb. Will definitely use Pooky again.”

Helpful Report

Posted 2 months ago

Hi Jane, We are delighted to hear that you had such a positive experience with our company and also thrilled to hear that you found our website easy to use with our seamless transaction process. Providing excellent visuals and ensuring your satisfaction is of utmost importance to us. Furthermore, we are glad that your lamp arrived swiftly within three days of your order placement. Our aim is to always deliver our products promptly and efficiently. Offering you the option to include the correct bulb is just one way we strive to go the extra mile for our customers. Thank you for your glowing review. Best wishes, Mara

Posted 2 months ago

Eleanor G

Verified Buyer

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“Beautiful quality, great communication and quick service”

Helpful Report

Posted 2 months ago

Hi Eleanor, We truly appreciate your support and your kind words. Beautiful quality, great communication, and quick service are indeed the pillars of our business, and we're delighted to know that we have met your expectations. Thank you! Best wishes, Mara

Posted 2 months ago

Michelle T

Verified Buyer

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“Well designed website 😊 Speedy delivery 😊 My go-to light and lampshade shop 😊 Overall I would highly recommend ✅”

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you so much for taking the time to give Pooky a stellar 5-star rating! We truly appreciate your support and it means a lot to us. We are thrilled to hear that you find our website well designed and that our delivery service is speedy. Your satisfaction with Pooky as your go-to light and lampshade shop warms our hearts! Furthermore, we appreciate your overall recommendation of Pooky. Your loyalty as a customer is invaluable to us, and we are grateful to have you with us. Best wishes, Mara

Posted 2 months ago

Danielle C

Verified Buyer

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“Love my new pooky lamp shade ! It really adds a certain something to the room.”

Pooky 5 star review on 26th February 2024

Helpful Report

Posted 2 months ago

Hi Danielle, Thank YOU! We are so glad you love your new 16cm empire gathered lampshade in orange printed linen ikat and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 months ago

Ronan F

Verified Buyer

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“The lamp is beautiful and arrived promptly, professionally packaged and easy to put together. I also bought a shade and bulb, happy with both although I'm a bit disappointed with the seam finish on the shade. I would buy it again.”

Helpful Report

Posted 2 months ago

Hi Ronan, The Stucco and the Top 'n' tails shade look like they were made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 2 months ago

Stacey D

Verified Buyer

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“Beautiful products in a high quality finish Customer service has always been excellent also”

Pooky 5 star review on 23rd February 2024

Helpful Report

Posted 2 months ago

Hi Stacey, We greatly appreciate your feedback and are delighted to hear that you were impressed by our beautiful products in a high quality finish. Our team takes great pride in creating exceptional pieces that add a touch of elegance to your home. Furthermore, we are overjoyed that you have had a positive experience with our customer service in the past. We strive to provide excellent support and assistance to our valued customers, ensuring that your experience with Pooky is nothing short of remarkable. Thank you. Best wishes, Mara

Posted 2 months ago

Audrey S

Verified Buyer

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“Have 3 beautiful lamps which add character and atmosphere to my living space. Love them”

Helpful Report

Posted 2 months ago

Hi Audrey, We truly appreciate your positive feedback and are thrilled to hear that our beautiful lamps have added character and atmosphere to your living space. Hearing that you love them is incredibly rewarding for us! We also want to express our gratitude for your loyalty as a customer. Your continued support means the world to us, and we promise to keep delivering exceptional products and service to meet your lighting needs. Thank you once again for choosing Pooky, Audrey! We look forward to serving you with more exquisite lamps in the future! Best wishes, Mara

Posted 2 months ago

Verified Buyer

Anonymous

Verified Buyer

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“Pooky has a beautiful range of lighting and was therefore the first place I looked when trying to source a lampshade for an old lampbase. I instantly fell in love with the Crimson hand blocked 'Wiggly Stars' lampshade, by Ellen Merchant - a whimsical design, which is delicate without being too pretty and has accents of red that pop, but not in a garish way. I found the option on the website, to try the shade on different lamp bases really useful, as it enabled me to get an idea of how it would look size-wise. The lampshade was delivered a couple of days after I'd placed my order, which I felt was pretty quick. The quality of the shade is great and it's even more beautiful in the flesh. Very happy!”

Pooky 5 star review on 22nd February 2024

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your glowing 5-star review of Pooky! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. We're delighted that you were able to find the perfect lampshade for your old lampbase in our beautiful range of lighting. The Crimson hand-blocked 'Wiggly Stars' lampshade by Ellen Merchant is indeed a whimsical design that strikes the balance between delicate and not overly pretty, with eye-catching accents of red that are not overpowering. Thank you for taking the time to write such a wonderful review and we can't wait to see you again soon. Best wishes, Mara

Posted 2 months ago

Christine C

Verified Buyer

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“We absolutely love Pooky - we’ve bought 7 different shades and pendants and love each and every one. There have been some minor issues with a couple of products but the customer service has been quick to respond and significantly helpful - all issues rectified.”

Pooky 5 star review on 21st February 2024

Helpful Report

Posted 2 months ago

Hi Christine, We absolutely love hearing how much you adore Pooky and that you have purchased 7 different shades and pendants, enjoying each and every one of them. We also understand that there have been a few minor issues with a couple of our products, but we are thrilled to hear that our customer service team was quick to respond and provided significant assistance in rectifying these issues. Thank you for taking the time to leave your review and hope to see you again soon! Best wishes, Mara

Posted 2 months ago

Ruth C

Verified Buyer

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“I have ordered many times from Pooky as I love their wide variety of styles and sizes. I really appreciate their quick shipping!”

Helpful Report

Posted 2 months ago

Hi Ruth, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 months ago

Pooky is rated 4.9 based on 29,507 reviews