Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.91

4.9 Rating 29,485 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 29,485 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

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Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

"Really gorgeous lighting and shades . My last purchase was a beautiful little marbled shade with metallic gold in the marvelling . It is perfect with my quirky base . The colour glows when it is lit . Love it \ud83d\ude0a "

Sue M

"I absolutely love my new lampshades - I needed something to lift our guest-bedroom and now I can't stop looking at them. The quality is outstanding - lined and the fabric just beautifully designed and the colour as expected. Thank you. "

Emma L

"Excellent statement lamp. An unusual style and a lovely green colour that it is exactly what I wanted to go on top of my drinks trolley. Still searching for the perfect lampshade for it (Pooky had some great lampshade designs, but they weren\u2019t quite what I was looking for.)"

Rebecca L

"I was looking for a cream Silk Shade to fit a certain base.I ended up using it for a different base altogether.I am really happy with my purchase.Thank you "

Linda H

"I wanted a shade that would suit an antique Chinese lamp base.It is perfect,I love it. The colours of the shade match the base.Thank you"

Linda H

5068

Anonymous

Anonymous // 01/01/2019

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Sue M

Verified Buyer

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“Really gorgeous lighting and shades . My last purchase was a beautiful little marbled shade with metallic gold in the marvelling . It is perfect with my quirky base . The colour glows when it is lit . Love it 😊”

Helpful Report

Posted 1 day ago

Louise B

Verified Buyer

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“As a previous customer of Pooky I came straight back to them to look for a light for a small cloakroom, they have the best designs, great service, so pleased with my choice.”

Helpful Report

Posted 1 week ago

Hi Louise, Thank you so much for giving Pooky such wonderful feedback. "As a previous customer of Pooky, I came straight back to them to look for a light for a small cloakroom, they have the best designs, and great service, so pleased with my choice." - We take pride in providing our customers with the best designs and excellent service, and we are so thrilled to hear that you are pleased with your choice for your small cloakroom. Thank you for your continued support and for choosing Pooky. We look forward to serving you in the future! Best wishes, Mara

Posted 4 days ago

Sarah E

Verified Buyer

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“Brilliant! Love the lamp and the customer service was excellent. I received my order within two working days. I am already planning which room needs a bew”

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Posted 1 week ago

Hi Sarah, Thank you so much for your fantastic 5-star rating of Pooky! We sincerely appreciate your kind feedback. It's truly delightful to hear that you love the lamp and found our customer service excellent. We are thrilled to have met your expectations, and we're glad to have delivered your order within just two working days. We're excited to know that you are already planning which room needs a beautiful Pooky lamp. We can assure you that whichever room you choose, it will be transformed into a truly enchanting space. If you need any assistance or recommendations in the future, please don't hesitate to reach out to us. Thank you once again for your support and trust in Pooky! Best wishes, Mara

Posted 1 week ago

Monika H

Verified Buyer

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“Unfortunately, I was very, very disappointed about quality of your little stand table lamp. I already wrote an email with pictures proving the really disappointing quality. I was very excited about my purchase and I still can’t believe how you can sell products like this . Also, lampshades are having completely different color than on website. I ordered light pink lampshades and received the product that I would never order if the picture will reflect the real colour. I was ready to order two expensive chandeliers with lampshades but now I am really worried about the quality of my future chosen products. Very disappointing, I had no feedback for my email. I am going to return the lamp stand and the lampshades but when I think how excited I was with my order, how I shared my happiness with my family members and what I received it is unbelievable. My mum and sister also couldn’t believe what I received. My order number is 3000502708”

Helpful Report

Posted 1 week ago

Hi Monika, Thank you so much for sharing your feedback with us about your recent purchase of our Pooky stand table lamp. As a customer-focused company, we deeply appreciate your effort to provide valuable insights into your experience with our product. We are truly sorry to hear that you are disappointed with the quality of the lamp, and we understand how frustrating it must be for you. We know how excited you were to receive your purchase, and we apologise for not meeting your expectations. Please know that we take your feedback seriously, and our team is thoroughly reviewing the matter to address the situation appropriately. We also apologise for our lack of response to your email. This is not the level of customer service we want to provide, and we are actively working to improve our communication channels for better assistance in the future. Your feedback and concerns have been escalated to the Customer Service manager who will be in touch to discuss your experience further. Regarding your most recent order, we understand your concerns about the potential impact on your future purchases. We want to assure you that we value your satisfaction and loyalty, and we want to make things right for you. Once again, we apologise for any inconvenience caused, and we look forward to resolving this matter to your satisfaction. Best wishes, Mara

Posted 1 week ago

Gary B

Verified Buyer

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“Love my wall lamps. Well made. Well designed.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your image with us, the lampshades and wall fittings look perfectly at home in your beautiful room! Best wishes, Poppy

Posted 2 weeks ago

SYLWIA P

Verified Buyer

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“I’m in love in my new lights 🤎 . Just what I needed. Easy to put up & install . Arrived well packaged and very prompted. Highly recommend.”

Helpful Report

Posted 2 weeks ago

Thank you so much for sharing such a lovely image with us, Sylwia. The Swan neck and Flora shade look like they have made a great addition to your home. Best wishes, Poppy

Posted 2 weeks ago

Julie C

Verified Buyer

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“Really quick and efficient delivery . I originally ordered a 40 cm shade but it didn’t look quite right on the floor lamp so I sent it back in the original packaging ( easy to do ) and bought a 45 cm shade which now looks perfect 👌”

Helpful Report

Posted 2 weeks ago

Lovely choice of lamp and shade! We are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated! Best wishes, Poppy

Posted 2 weeks ago

Emma O

Verified Buyer

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“Great Wall light - easy to install no need to wire in. Looks brilliant in our old cottage. Arrived well packed & on time.”

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Posted 3 weeks ago

Thank you so much for sharing such a lovely image with us Emma. The Mason looks like it has made a great addition to your home! Best wishes, Poppy

Posted 2 weeks ago

Irene W

Verified Buyer

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“Love the fabric/colour of the lampshade which give a nice warm glow in my bedroom💛🧡”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you so much, Irene, for your wonderful 5-star rating of Pooky! We truly appreciate your feedback, and we're thrilled to hear that you love the fabric and color of the lampshade. The warm glow it brings to your bedroom looks absolutely delightful! Thank you for your support, and we hope Pooky continues to brighten up your space. Best wishes, Mara

Posted 3 weeks ago

Carol P

Verified Buyer

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“So happy with my lampshade, well made and beautifully finished. Excellent service all round.”

Helpful Report

Posted 1 month ago

Hi Carol, Thank you so much for your wonderful feedback. We're thrilled to hear that you're happy with your lampshade and that it's beautifully finished. We take great pride in delivering excellent service, and it's wonderful to know that we've achieved just that. We appreciate your support and look forward to serving you again in the future! Best wishes, Mara

Posted 1 month ago

Louise S

Verified Buyer

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“I ordered this light for my outer hallway which doesn’t have a plug socket. Absolutely delighted with it - looks great and works really well.”

Helpful Report

Posted 1 month ago

Dear Louise, We are blown away by your feedback, what an outstanding review! The Phileas paired with the printed linen ikat shade in grey Yoda looks darling. You have such a wonderful eye for detail! Thank you for choosing us to light up your home and we can't wait to see you again soon! Best wishes, Mara

Posted 1 month ago

Emily F

Verified Buyer

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“Brilliant wall lights, well designed. And the future of wall lighting.”

Helpful Report

Posted 1 month ago

Hi Emily, We truly appreciate your support and are thrilled to hear that you find our wall lights brilliant and well-designed. Your kind words mean a lot to us, as we continuously strive to bring the future of wall lighting to our valued customers like you. We are grateful for your trust in Pooky. It is customers like you who inspire us to push our boundaries in creating innovative lighting solutions. We can't thank you enough for being a part of our journey. Thank you for your exceptional rating - We look forward to brightening up your living spaces with more remarkable lighting options in the future. Best wishes, Mara

Posted 1 month ago

Verified Buyer

Anonymous

Verified Buyer

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“I love pooky products and have always found them great quality and well designed”

Helpful Report

Posted 1 month ago

Hi there, It's truly heartwarming to hear that you love Pooky products and have always found them to be of great quality and well designed. That is exactly what we strive for - to bring you exceptional products that not only meet but exceed your expectations. Thank you for your kind words and for being a part of the Pooky family. We look forward to serving you again soon! Best wishes, Mara

Posted 1 month ago

Sophie C

Verified Buyer

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“Interesting lighting for interesting people.”

Helpful Report

Posted 1 month ago

Hi Sophie, Thank you! At Pooky, our mission is to provide interesting lighting for interesting people. We take pride in curating a diverse range of lighting options to add ambiance and style to your spaces. We are thrilled that you resonate with our unique designs and exceptional quality. We look forward to serving you in the future and illuminating your living spaces with our remarkable lighting solutions. Best wishes, Mara

Posted 1 month ago

Sue M

Verified Buyer

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“I have often admired Pooky lampshades in the homes of friends so when I needed a light for a tricky area in our barn. Lo and behold, a photo of a fabulous, dramatic chandelier in a barn gave me an idea I would never have thought of. It looks amazing and Pooky support team were very helpful.”

Helpful Report

Posted 1 month ago

Hi Sue, Your kind words about our fabulous chandelier and the helpfulness of our support team have truly made our day. It brings us joy to know that you had a fantastic experience with us. We also wanted to mention that we are thrilled to hear you had often admired Pooky lampshades in the homes of your friends. It's always a delight to know that our products leave a lasting impression and inspire new ideas in our customers. Thank you and we hope to see you again soon. Best wishes, Mara

Posted 1 month ago

Steph M

Verified Buyer

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“I love the lamp and the suggested shade fits perfectly.”

Helpful Report

Posted 1 month ago

Hi Steph, Thank you so much for taking the time to leave us a 5-star rating for Pooky! We truly appreciate your kind words and support. It brings us great joy to hear that you love the lamp and that the suggested shade fits perfectly. Your satisfaction means the world to us! If you have any further questions or need any assistance, please don't hesitate to reach out. We're always here to help. Thank you again for choosing Pooky and for your wonderful review! Best wishes, Mara

Posted 1 month ago

Minju L

Verified Buyer

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“It's the one I was looking for a long time. Its bright colours/design and the high quality finish couldn't be beat to other lamp stand. I love it!”

Helpful Report

Posted 1 month ago

Hi Minju, We really appreciate your feedback and are thrilled to hear that Pooky is the lamp you've been searching for. We take immense pride in its vibrant colors, outstanding design, and top-notch quality finish. Your appreciation means the world to us, and we're delighted that Pooky stands out among other lamp stands. We're overjoyed that you love it! Thank you for your kind words and for choosing Pooky. We hope it continues to brighten up your space and brings you joy for a long time to come. If you have any further comments or inquiries, please don't hesitate to reach out. Best wishes, Mara

Posted 1 month ago

Karen T

Verified Buyer

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“Love my new lamp. Super quality, wide range of choice. Received very quickly.”

Helpful Report

Posted 1 month ago

Hi Karen, We are thrilled to hear that you love your new lamp and that it has exceeded your expectations in terms of quality. Our team at Pooky is dedicated to offering a wide range of choices to cater to different styles and preferences, so it's fantastic to know that you found the selection to be satisfactory. We also appreciate your feedback regarding the prompt delivery. We strive to ensure a speedy and efficient service for all our customers, and it's rewarding to hear that your experience was just that. Thank you for your kind words and for choosing Pooky. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Best wishes, Mara

Posted 1 month ago

Hazel C

Verified Buyer

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“Excellent choice of products”

Helpful Report

Posted 1 month ago

Hi Hazel, Thank you so much for your outstanding 5-star rating of Pooky! We truly appreciate your kind words and support. At Pooky, we take pride in curating an excellent choice of products to cater to the unique tastes and preferences of our valued customers like yourself. Your satisfaction is our utmost priority, and it is rewarding to know that we have met your expectations. Thank you once again for choosing Pooky! Best wishes, Mara

Posted 1 month ago

Tessa M

Verified Buyer

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“Our new cordless lamp is even more lovely than on the website picture. Delivery was very fast and the packaging absolutely delightful.”

Helpful Report

Posted 1 month ago

Hi Tessa, We couldn't be happier knowing that you are enjoying our new cordless lamp. It's great to hear that it exceeded your expectations and that you found it even more lovely than the picture on our website. We also appreciate your compliments about our speedy delivery and delightful packaging. We strive to provide a seamless shopping experience from start to finish, and your positive feedback affirms that we're on the right track. Thank you for taking the time to share your experience with us. We hope to continue delighting you with more beautiful products in the future! Best wishes, Mara

Posted 1 month ago

Diane B

Verified Buyer

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“I love my new Pooky lamp which fits perfectly in my newly decorated dining room. There was a wide choice available and the website is easy to navigate to find exactly what you're looking for. Quality is excellent and feels like value for money. Also arrived super quickly and carefully packaged. Would highly recommend Pooky and this lamp.”

Helpful Report

Posted 1 month ago

Hi Diane, We are thrilled to hear that you love your new Pooky lamp and that it fits perfectly in your newly decorated dining room. It's fantastic to know that you found our website easy to navigate and that you were able to find exactly what you were looking for among our wide range of choices. We are also delighted that you are satisfied with the quality of the lamp and feel that it offers great value for money. Additionally, we would like to express our gratitude for your kind words about our quick delivery and careful packaging. We strive to provide a seamless and enjoyable shopping experience for our customers, so your feedback means a lot to us. Thank you! Best wishes, Mara

Posted 1 month ago

Hannah E

Verified Buyer

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“Excellent customer service and quick delivery”

Helpful Report

Posted 1 month ago

Hi Hannah, Thank you so much for your stellar 5-star rating of Pooky! We truly appreciate your feedback and we're thrilled to hear that you had an exceptional experience with us. Excellent customer service and quick delivery are our top priorities, and we're glad to know that we succeeded in meeting your expectations. Thank you for choosing Pooky. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 month ago

Faye W

Verified Buyer

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“What a beautiful lamp; fabulous quality and lovely packaging . Looks wonderful in my lounge”

Helpful Report

Posted 1 month ago

Hi Faye, Your kind words about the beautiful design, fabulous quality, and lovely packaging truly made our day. We're delighted that Pooky looks wonderful in your lounge. We appreciate your support and hope that our lamp continues to bring brightness and elegance to your living space. If you have any questions or need further assistance, please don't hesitate to reach out. Stay happy and enjoy the warm glow of Pooky! Best wishes, Mara

Posted 1 month ago

Yvonne W

Verified Buyer

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“I ordered the Twinky re chargeable lamp. It is a lovely item, perfect. I keep using it all over the house where there is no socket, I absolutely love it!”

Helpful Report

Posted 1 month ago

Hi Yvonne, It's indeed a lovely and perfect item, designed to bring light to those areas of your house where sockets are scarce. We're glad to know that it has become such a versatile and beloved feature in your home! Your custom means the world to us. We are incredibly grateful to have you as part of our Pooky family. Should you ever need assistance or have any other lighting needs, please don't hesitate to reach out. We're here to help brighten up your space. Thank you again for your wonderful review and for being such a valued customer. We look forward to serving you in the future. Best wishes, Mara

Posted 1 month ago

Sarah B

Verified Buyer

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“My most favourite lighting company ..exquisite shades and colourful ..have fitted my refurbished home with wall fittings and shades. Never seen so much choice anywhere and friends comment on how fabulous my home looks. Highly recommend and thank you Pooky”

Helpful Report

Posted 1 month ago

Hi Sarah, It's wonderful to know that our exquisite shades and colorful options have perfectly complemented your refurbished home. We're truly delighted to have contributed to the fabulous look of your home, and we couldn't be happier that your friends have been showering compliments. Thank you for your heartfelt recommendation and your support. We hope to see you again soon. Best wishes, Mara

Posted 1 month ago

Victoria C

Verified Buyer

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“I purchased the Outline glass pendant fitting to add some interest to the corner of the room. The light was delivered promptly and packaged brilliantly despite being dropped by the delivery driver! It looks fabulous in situ - a proper statement.”

Helpful Report

Posted 1 month ago

Hi Victoria, We're delighted that the Outline glass pendant fitting has added the perfect touch of interest to the corner of your room. We understand how important it is to receive your order promptly, and we're glad that despite the mishap with the delivery driver, our packaging ensured that your light arrived safely. It's fantastic to know that the pendant looks fabulous in its place and makes a proper statement. We hope it continues to bring a charming ambiance to your space for years to come. Thank you for your wonderful review, and if there's anything else we can assist you with, please don't hesitate to let us know. Best wishes, Mara

Posted 1 month ago

Christine S

Verified Buyer

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“Pooky has such a large selection of lights and lampshade. Lovely quality. I was very happy with the delivery, all well packed and arrived extreme quickly.”

Helpful Report

Posted 1 month ago

Hi Christine, We're thrilled to hear that you loved our large selection of lights and lampshades. Our team takes pride in providing lovely quality products, and we're delighted that you were happy with the delivery. It's fantastic to know that everything was well-packed and arrived extremely quickly. Thank you for your support and for taking the time to share your positive experience and share an image of your new Pooky shade We look forward to serving you again soon! Best wishes, Mara

Posted 1 month ago

Helen O

Verified Buyer

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“Really happy with my purchase. Swift delivery and really happy with the look and feel of what is a quality product. Will definitely be back for more Pooky lighting.”

Helpful Report

Posted 1 month ago

Hi Helen, It's great to know that you are pleased with the look and feel of your Pooky purchase, which we strive to maintain as a quality product. Your kind words and satisfaction mean a lot to us. We appreciate your support and we look forward to serving you again in the future. If you ever need any assistance, please don't hesitate to reach out. Thank you! Best wishes, Mara

Posted 1 month ago

Lou B

Verified Buyer

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“Beautiful lampshade and speedy delivery. Pooky really is the best.”

Helpful Report

Posted 1 month ago

Hi Lou, We're delighted to know that you found the lampshade beautiful and the delivery speedy. At Pooky, we strive to offer only the best products and ensure prompt shipment to our valued customers. The Heraldic shade looks like it was made for your home, with a great eye for interior perfection. Thank you for your kind words and for choosing Pooky! Best wishes, Mara

Posted 1 month ago

Mirko G

Verified Buyer

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“Fast, Reliable, well packed and items are absolutely lovely and good quality for the price point compared to many competitors. Thanks !”

Helpful Report

Posted 1 month ago

Hi Mirko, Thank you for taking the time to rate Pooky with 5 stars! We greatly appreciate your support and are thrilled to hear that you found our products to be fast, reliable, well-packed, and of excellent quality compared to other competitors in the market. Your trust and loyalty as a customer mean the world to us. Once again, thank you for your kind words and for being a valued member of our Pooky community. We look forward to continuing to provide you with delightful experiences and products in the future. Best wishes, Mara

Posted 1 month ago

Pooky is rated 4.9 based on 29,485 reviews