“No problem with Plumbworld whatsoever. Polite, quick to despatch and luckily the tap set was well protected in their boxes.
Shame about their choice of cowboy courier though, delivery man dumped it behind pots and ran away….guess why?…..packet ripped open!
Tracking info for the next day delivery disappeared late on the stated day and was delivered the day after :(”
“Good website, competitive price of the shower we purchased. Delivery was excellent, with great tracking information from DHL. Shower is perfect. Thank you”
“Excellent customer service - very prompt with delivery, knowledgeable staff and polite and helpful on the phone. Will continue to purchase from Plumbworld.”
“The process was misleading. I placed a multi-product order with this company because of the specific 'in stock 2-day delivery' date, and on that date the order didn't arrive. I checked the email confirmation only to discover the order was on hold as one item was now out of stock, and thus the entire delivery was on hold until I confirmed my intentions. Once I confirmed to go ahead with the rest of the order, it took a further week to arrive. My plumbers were there unable to install. I wish I had gone just gone to Wicks.”
“The product was excellent and a good price with prompt delivery. However the delivery company left a lot to be desired. The driver did not help by not replying to my message about time of delivery. He then turned up unexpectedly, never even spoke and put the heavy item at the end of my drive and drove off. The package clearly said it needed two people to carry it and as I am 75 yrs old I really struggled to move it myself always fearing I would drop it and damage it. Poor delivery company”
