“Good products, reasonable prices, delivery as promised. Just beware if you live in flats you will be expected to carry your items (in my case, as a small woman, a bath, shower door and taps) by yourself from the lorry in the road to your flat so be prepared!”
“Great aftersales service. Our cistern was damaged during the delivery process - it could have been better packed- but replaced within 24 hours. We love the design of the toilet we bought and it was a very reasonable price.”
“Great price, ordered multi panels, delivery wasn’t as quick as expected, nor did I get any notification it was being delivered. However customer service answered the phone quickly and resolved this issue as it was an external supplier problem leaving both parties without any updates.”
“Item was delivered damaged despite being well packaged, leading me to believe item wasn’t quality checked before packing and dispatch. That being said the refund process was faultless, completed form in online and contacted customer service who sorted this within a matter of minutes and money refunded by the next day.”
“Plumworld staff were really helpful in trying to make my return as slick as possible. The same can’t be said for the supplier who refused to take my return as they delivered its replacement. Despite me providing Multipanel with the pic of the item in the same place it had been left before. Now there will have to be an additional journey at a time when I am preparing to pack for my hols. Will definitely deal with Plumworld again, not so sure about Multipanel”
“They had the product we needed and delivered it quickly. It's gone in nicely and seems to be good. They're radiators so won't really know until the winter.”
“Ordered a new toilet pan, but found on unpacking after delivery that it was the wrong size. However called customer service who sorted out the problem. A correct sized pan was delivered in a couple of days and the incorrect one collected. This issue was annoying but the product once installed is perfect.”
