PIB Insurance Brokers Reviews

Name: PIB Insurance Brokers
Rating: 4.63

4.6 Rating 690 Reviews

92 %

of reviewers recommend PIB Insurance Brokers

Company Reviews

Metrics

Info

Visit Website

Phone:

0330 058 9863

Email:

anthony.heywood@pib-insurance.com

Location:

West Carr Road, Retford, Nottinghamshire
DN22 7SW

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we had to keep chasing you ? but getting no responce”

Helpful Report

(Cornwall) - Posted 1 month ago

Good morning, I'm sorry to hear about your experience. I have passed this feedback on to the branch director to investigate. Thanks Anthony

Posted 1 month ago

“Huge price increase with no explanation Change of underwriter supposed to be "like for like" turned out not to be 11th hour price no time to do anything about it Policy mistakes with basic stuff,postcode Date of birth ,registrations missed off and incorrect Demanding more money to add the missing vehicles All in all a very poor experience”

Helpful Report

(Croydon - RA) - Posted 1 month ago

Hi Keith, thank you for taking the time to leave this feedback. I'm sorry to hear about your experience and I have raised this with the management team within the branch that handles your account to investigate. Thanks Anthony

Posted 1 month ago

“extremely poor communication”

Helpful Report

(Croydon - RA) - Posted 1 month ago

“After many calls and emails I have not received a ulr refund as promised also two years on the trot my car was not added to the insurance data base I asked if it was my responsibility or the insurers I asked for the mid code and log in no reply as yet two months later”

Helpful Report

(Croydon - RA) - Posted 3 months ago

Hi Damian, i'm sorry to hear this. I've spoken to the team and they're chasing up the ULR refund, also understand my colleague has been in touch to help you locate the MID login details that had been sent to you. Thanks Anthony

Posted 3 months ago

“Got stopped by police saying no insurance and non of my vehicles were on the mib”

Helpful Report

(Croydon - RA) - Posted 3 months ago

“Dreadful service never get matters resolved Last year for me!!!!”

Helpful Report

(Croydon RA) - Posted 4 months ago

Hi Peter, I'm sorry to hear about your experience, I understand that we've had issues with the setup of payment plans with your insurer which our team have been trying to rectify with them. I've passed your feedback along and hopefully we can resolve this promptly. Regards, Anthony

Posted 4 months ago

“Been with PIB for many years and the last 2 years the service has been really bad, i didnt get my renewal quote untill 10 minutes before the last working day of the policy,to be told that take it or leave it, at this point i had no choice but to take the policy or i would have been left with out insurance dispite calling every day for 2 weeks asking if i could have my quote and to be told it being worked on. As normal i expect this comment will just get pushed to one side and nothing will be done to sort the issues you have.”

Helpful Report

(Croydon RA) - Posted 5 months ago

Hi Nick, I’m sorry to hear about your experience, we do take these comments seriously and I have passed your feedback to the management team to investigate further. Anthony.

Posted 4 months ago

“Can’t get hold of my broker”

Helpful Report

(Retford) - Posted 1 year ago

Hi Chris, I’m sorry that you struggled to get hold of your broker, that’s not the experience we strive to provide. I can see that Luke has been in touch with you this week and explained the situation, hopefully we can deliver the personal service you expect going forwards. Kind Regards Anthony

Posted 1 year ago

“The service is lacking”

Helpful Report

(Croydon RA) - Posted 1 year ago

I’m sorry to hear about your experience and hope that we have the opportunity to put this right. I’ve passed your feedback along to the team who handle your account to ensure we act on this. Kate

Posted 1 year ago

“My previous claims are not getting looked at”

Helpful Report

(Croydon RA) - Posted 1 year ago

Hi Philip, I’m sorry to hear about your concerns around claims, I’ve escalated this with the team that looks after your account and asked them to look into this issue urgently. Kind Regards Anthony

Posted 1 year ago

“Delays in responses to queries. Lack of information provided. Invoices sent to wrong address.”

Helpful Report

(London LRC) - Posted 1 year ago

I’m sorry to hear about your experiences and hope that we have the opportunity to put this right. I’ve passed your feedback along to the team who handle your account to ensure we act on this. Thanks Anthony

Posted 1 year ago

“I have been trying for weeks now to get you to sort out a payment problem with my motor trade policy but getting nowhere and can't get anyone to come back to me! have even asked them to provide me with a contact number for the insurance company but nobody has got back to me.”

Helpful Report

(Croydon RA) - Posted 1 year ago

“Useless brokers. Totally happy to take your premium for years, but when you need help with a non fault claim true colours are shown.”

Helpful Report

(Croydon RA) - Posted 1 year ago

“We have never had any calls service is awful”

Helpful Report

(Croydon RA) - Posted 2 years ago

“The service from your account managers is very poor. Calls are not returned and queries have to be chased up- not the service I would expect from an organisation that values its clients”

Helpful Report

(Preston) - Posted 2 years ago

Hi Harshal, I’m sorry to hear you’re not receiving the level of service you should expect from us, I’ve passed your comments on to the leadership team at the branch that handle your account so that they can investigate. Thanks Anthony

Posted 2 years ago

“I had requested my claims experience multiple times to allow me to try and get renewal quotes for fleet insurance, however this was never provided to us. The next correspondence I had from PIB was with a renewal quote at 5pm on a Friday for the policy that was due to expire the following day, to top the renewal policy was £1000 more than I got quoted elsewhere but I couldn't move as there was £2500 clause in the policy!!!”

Helpful Report

(Bristol LRC) - Posted 2 years ago

Hi James, I’m sorry to hear about your experience at renewal that doesn’t sound like the levels of service we aspire to. I have passed your comments along to the management team in the branch that handles your account to investigate further. Thanks Anthony

Posted 2 years ago

“Poor communication”

Helpful Report

(Croydon RA) - Posted 2 years ago

Hi Barry, we're sorry to hear you were disappointed with how we communicate, I've passed your feedback onto the team that manages your account and hopefully we can exceed your expectations in future! Thanks Anthony

Posted 2 years ago

“Took some time to get to correct personal”

Helpful Report

(Gloucester) - Posted 2 years ago

“A shambolic renewal process. Renewal only effected within an hour of the deadline.”

Helpful Report

(Gloucester) - Posted 2 years ago

“Terrible service. Not responding to emails or getting back to me with a new offer (which would have meant us spending more money with you).”

Helpful Report

(Gloucester) - Posted 2 years ago

PIB Insurance Brokers is rated 4.6 based on 690 reviews