“For the moment the only thing I like is the collar shape of it. The response time is very slow, the accuracy is good but the signal is temperamental to say the least. The cat is right in front of me and the app shows no signal from the GPS or the collar, how can that be? The resolution of the map is not great and the frequency of the signals is too sparse. At this point if I could send it back I would”
Hi Marianthi,
Thank you for your review. We understand you love the collar and not happy with some things so will answer.
The "response time is very slow". I assume you are referring to the GPS positions. You can change the mode and get a signal every few seconds if you want, most of the time a signal every few minutes is enough for normal day tracking and this can be changed on the fly when the cat is wearing the collar.
The resolution has unfortunately nothing to do with petTracer as we use Google maps.
Have you tried getting in touch with us about sending it back? Depending on how long you've used it we will help you out as much as possible.
Best wishes
“The collar worked fine for the first month and then stopped working. No idea why. Can’t get it to work even after resetting. Really disappointed as it was so expensive I thought it would work. Also when the collar is indoors you need a portable power supply attached to the radio transmitter to be able to walk around to try and find the collar. Overall very expensive and I’m disappointed that it stopped working so soon after purchasing. I would not recommend this to anyone.”
Hi Emma,
Please email us to support@pettracer.com. Your collar might be faulty and we will be more than happy to fix it or replace it.
In the extreme cases that you need to find a cat which in trapped indoors, locked garage, shed etc where there will be no GPS signal you will need a powerbank to be able to use the Radio technology and find your cat. This should not happen very often and it will help you where any other tracker will not.
Please do email us we are happy to help you.
“Purchased collar didn't work properly from onset then completely stopped working said they were sending new one out but still haven't received yet !!!! Luckily our cat came back when it stopped working.
Terrible product that hasn't been tested properly stay away !!!”
“The delivery times were weeks longer than you'd expect. I found the emails and guidance very disjointed, with the overall process of getting a subscription and adding the base station etc very complicated. A poor user journey.”
“Terrible. The device worked once set up for 2 hours, after this it completely lost gps and wouldn’t even connect to the mobile network let alone the gps!
When it did work gps was well out - my partner took the collar out to check prior to putting it on the cat. It showed the collar was ‘outside the geofence’ which it wasn’t anywhere near! This lead to false panic a fair few times!!
Emailed the company and it took about 9days after them receiving the item back before they decided to refund it.
Complete joke - useless, the cats are now out without it and I have less worry as I am not constantly told they are on a main road when this is not the case. AVOID.”
“in all honesty i expected more for the price, i think the app is very poorly made and you aren’t able to see exactly where your cat has been there is no live tracking either and i think for the price i paid there should definitely be more to the app. The only positive part about the tracker is that the collar itself stays on well.”
“Device lasted a week before it stopped working. Setup process is overly complicated and in an age where a GPS trackers are available the size of a £2 coin, this collar requires a base station and is huge and made of hard material.
My cats all looked very uncomfortable and thoroughly unhappy while wearing it.
Until PetTracer make it much smaller, more flexible and comfortable, and do away with the base station.
Steer clear.”
“Does not work!! Hasn’t worked since we got it. No connection/signal tried everything! Wouldn’t recommend! Trying to get a refund but no reply from company”
“Honest and accurate Review. In our opinion this item is not fit for our purpose. The stated GPS range of 1 mile is not achievable and we can only achieve 100 metres line of sight from our home before connection is lost to the collar. Our cat cannot be monitored whilst away from our garden and therefore this device is only useful for historically tracking data for his movement when he returns. The battery life achievable is a maximum of two days on the Pettracer recommended setting and not as suggested of around 4 to 5 days. The GPS positioning is not accurately shown on the map and not generally accurate as it suggests some cat movements which are not correct. Cat and collar became lost for eight days whilst having this product and walk searching by us was the only way to find the cat along with members of our village community helping to track him. This product does not reduce our stress levels whilst our cat is away from home (typically for 24 to 48hrs). Customer Services do not respond to emails (3 to-date so far over 5 days) and collar has been lost now on two occasions, even with the heavy duty strap. When the collar was lost the first time we were lucky to have our cats name and contact number attached to it, and a dog walker was kind enough to contact us. Lost again last night but now with no GPS or Radio signal whilst configured in mobile we have no data to start a search. We are tied into an expensive contract for an inadequate product. Very disappointed.”
“The collar sounds good on paper, but technically not fit for purpose. Current position of the pet is not acurate at all, in case collar gets lost, good luck finding it. This collar may fit for technical seasoned users, my advice for regular persons: dont go near this product. The tip of the ice berg is the slow reply time by the customer service. In case of problems you can only communicate by E-Mail which is a big No No for such an „advanced“ technical product. Big thumb down for this company. Save your money and buy your pet some nice food.”
“Tracking didn't properly work, also connection of base station with collar wasn't functional (even while indicating existing connection any change to settings didn't work). Our cat managed to get rid of the collar and due to the very poor functionality we were not able to find/retrieve it. Overall very disappointed with the product and would not buy it again.”
“Mein Tracer ist nicht auffindbar per GPS diese Funktion lässt zu wünschen übrig.
Die Peilung würde funktionieren aber nutzlos weil der verlorengegangene Tracer eine falsche GPS-Pos anzeigt.
Das Produkt von Invoxia ist viel Preiswerter und positions-getreuer.”
“Wir hatten PetTracer für unsere Katze, sie hat ihn sehr oft verloren und wir mussten ihn suchen, was oft eine Ewigkeit dauerte. Zu guter letzt konnten wir ihn nicht mehr finden, da die Ortung nicht mehr funktioniert hat.”
“Sehr entäuscht. Produkt funktionierte dann nicht, wenn es hätte funktionieren sollen (kein Signal mehr, obwohl wir nach Rückkehr der Katze via Chipeinlesen feststellten, dass die Reichweite noch längstens hätte gegeben sein müssen), ist damit zu teuer und im Übrigen betr. Setup und Umwandlung in mobile Station viel zu kompliziert. Empfehle Pettracer nicht.”
“Nicht zuverlässig ausser die katze sitzt vor dem haus an der Leine sobald das signal verloren geht ist es unmöglich das halsband zu finden habs 2 mal versucht über stunden und ohne erfolg da ja auch kein signal vorhanden war also viel geld für nix ausgegeben”
“Pet Tracer von Katze 1 Monat nach Kauf verloren. Gerät nicht mehr auffindbar, auch nicht ortbar. Keine Unterstützung von Support, keine Rückmeldung auf Anfrage!
Habe Abo darum aufgekündet, bzw. nicht verlängert.”
“Nach nur 2 Wochen teuerer Investition haben wir den PetTracer trotz intensiver Suche mit Peilsender nicht finden können. Der Empfang in unseren Neubaugebiet war stets sehr schlecht. Eigentlich ist dieser Sender nur in kaum bewohntem Gebiet geeignet oder alle Gebäute in der näheren Umgebung sind nicht Stahlbetongebäute. Ich konnte immer nur nachträglich (bei wiederkontakt mit dem Sender) den Bewegungsradius ermitteln. Leider war es in diesen 2 Wochen nie möglich in live zu orten!”
