Petair UK Reviews

4.7 Rating 259 Reviews
93 %
of reviewers recommend Petair UK
4.7
Based on 259 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone
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About Petair UK:

Petair UK - International pet travel service

Visit Website

Phone:

01725551124

Email:

enquiries@petairuk.com

Location:

c/o Tarbay Centre,
c/o Tarbay Centre
Windsor and Maidenhead
Sl44qg

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Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 15th September 2020
Maija
Petair UK 5 star review on 14th September 2020
Maija
Petair UK 5 star review on 14th September 2020
Maija
Petair UK 5 star review on 21st August 2020
Jodie Allen
27
Anonymous
Anonymous  // 01/01/2019
5
Andy
I relocated Poppy from the Uk to Florida, PetAir were excellent, the relocation of Poppy was on an unexpected deadline of three weeks but they were fantastic all the way through the process, any questions or problems I had were dealt with and she arrived safe and sound as planned, wouldn’t hesitate using them again..
Petair UK 5 star review on 14th September 2022 Petair UK 5 star review on 14th September 2022 Petair UK 5 star review on 14th September 2022
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Posted 1 year ago
Thanks for the lovely review and the Pics. Poppy looks like she has travelled supremely well.
Posted 1 year ago
5
Maija
We turned to PetAir UK when we decided to relocate from UK to NZ with our kitty, Charles. After hearing great feedback about them, we opted for Gold Service and what a great decision that was. Everyone at Petair are extremely professional and helpful, even when it comes to answering scary questions about pets flying. You can tell they very passionate about what they do and love animals! Our trip in April, unfortunately, got cancelled and, eventually, so were our cats flights. Petair were fantastic in sense that they updated us on any progress and potential flights. We found them to be super helpful and honest and would recommend them to anyone. I was told that the gentleman picking up Charles for his overnight stay in the UK was super lovely and have no doubt our kitty felt safe. Finally, our little furbaby got on the plane and arrived in NZ soil in August. We received photo updates and communication with Petair was fantastic. I followed his trip through an app which was comforting. From the bottom of my heart i wish to extend a huge thank you to all who was involved in this trip that Charles had been on. We cannot be happier being reunited with our beautiful little cat and strongly recommend Petair to anyone looking to relocate their pets! Attached are pics of a very happy kitty in his new home. Maija, Max and Charles
Petair UK 5 star review on 15th September 2020
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Posted 3 years ago
5
Maija
We turned to PetAir UK when we decided to relocate from UK to NZ with our kitty, Charles. After hearing great feedback about them, we opted for Gold Service and what a great decision that was. Everyone at Petair are extremely professional and helpful, even when it comes to answering scary questions about pets flying. You can tell they very passionate about what they do and love animals! Our trip in April, unfortunately, got cancelled and, eventually, so were our cats flights. Petair were fantastic in sense that they updated us on any progress and potential flights. We found them to be super helpful and honest and would recommend them to anyone. I was told that the gentleman picking up Charles for his overnight stay in the UK was super lovely and have no doubt our kitty felt safe. Finally, our little furbaby got on the plane and arrived in NZ soil in August. We received photo updates and communication with Petair was fantastic. I followed his trip through an app which was comforting. From the bottom of my heart i wish to extend a huge thank you to all who was involved in this trip that Charles had been on. We cannot be happier being reunited with our beautiful little cat and strongly recommend Petair to anyone looking to relocate their pets! Attached are pics of a very happy kitty in his new home. Maija, Max and Charles
Petair UK 5 star review on 15th September 2020 Petair UK 5 star review on 15th September 2020
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Posted 3 years ago
5
Jodie Allen
I emailed PetAir Uk and a few other companies for a quote to get my dog Mabel from the UK to Tenerife and received an email from Mandy. I was so nervous about flying my dog but Mandy was so helpful and put me at ease hence why I decided to go with PetAir. I was then put through to Darren Stratton who would sort all Mabel’s travel. I can honestly say I will be forever grateful to him for going so far over and above to help get Mabel over during this pandemic. I think we were 5th time lucky through no fault of PetAir at all and thanks to British Airways she is now here. All amazing. Darren answered all my questions and helped me through all the disappointing times and really pulled through to make this happen even when there were no options left as British Airways do not normally fly animals usually to Tenerife. I don’t normally write reviews but these people deserve to be recognised for their amazing work and customer service!! Thank you so much I can not recommend you enough. Jodie & Mabel
Petair UK 5 star review on 21st August 2020 Petair UK 5 star review on 21st August 2020
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Posted 3 years ago
Dearest Jodie and Mabel. Thank you so much for your patience. These are weird times and we are working as hard as we can to ensure the pets travel as planned, though flight cancellation get in the way, we get there in the end. Enjoy Tenerife and stay safe and healthy.
Posted 3 years ago
5
Lucy
I’m thrilled to see such good reviews for petair, they have just assisted in bringing our cats from the UK to USA. We were initially booked for end of March but had to rearrange our flights and couldn’t get the cats changed in time (not the fault of petair, due to COVID and we were left insufficient time to get the cats pre-flight vet checked) - 3 months on and we’ve moved into a permanent home, petair made arrangements with my parents who were sitting for the cats to collect them, vet check and ship them over. Each step of the way they have kept us informed of what has been happening, text when the cat were collected and checked into their flight. On arrival the cats settled in immediately and seem to be completely unaffected by the flight. Thanks Petair, I’d highly recommend you.
Petair UK 5 star review on 2nd July 2020 Petair UK 5 star review on 2nd July 2020 Petair UK 5 star review on 2nd July 2020 Petair UK 5 star review on 2nd July 2020
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Posted 3 years ago
Thanks a million. We are happy to be able to help in these super odd times! Stay healthy and enjoy USA :)
Posted 3 years ago
5
Montopoli Kennels - Tania Clarke
Fantastic service, thank you Catherine and team our gorgeous Corsi ex deo Fire Storm all the way from the other side of the world ...Thessaloniki, Greece via UK for a month - then to Auckland, New Zealand ... we will most certainly use your services again in the near future. There are only solutions to problems and you guys sorted this for us!. All our love Montopoli Kennels www.canecorso.co.nz xxxx P.S the big man has settled in well ...he has so many friends and has put on about 6 kgs lol .... he loves that we own a petfood company lol x
Petair UK 5 star review on 6th April 2018
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Posted 6 years ago
5
Tracey Ball
The Petair Team helped to make a very stressful situation much easier by keeping us informed about exactly what would happen before our cat’s journey began and then keeping in contact with us right up until the time she was checked in. I can’t thank them enough and wouldn’t hesitate to use them again.
Petair UK 5 star review on 28th January 2018
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Posted 6 years ago
5
Jillian Milne
I would highly recommend PetAir UK. They were absolutely fantastic. Great communication throughout and made me feel very cared for especially as it is quite stressful thinking about how our lovely dog would cope. We got lots of notifications along the journey from London to Oz and videos of Lola which were an added bonus and a great personal touch. Great company!
Petair UK 5 star review on 26th January 2018
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Posted 6 years ago
5
Samuel
Pet Air UK were so easy to deal with by email. I moved my dog to Australia with them, almost three years after I moved myself. Coordinating it from the other end of the world was challenging, but the team at Pet Air UK gave me a clear set of directions and a timeline to get everything in place ready for the move, and detailed explanations of everything so that I always felt as though I knew exactly what was happening and why. The transport crate that was built for her is excellent, too - and will be used for car journeys for many more years to come. An added bonus! Most importantly though, Pet Air UK made me happy by safely getting my dog from Norfolk to Melbourne, without a glitch.
Petair UK 5 star review on 16th October 2017
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Posted 6 years ago
Thanks for your kind words. It is true a picture tells a thousand words and that picture of you and Pippa being reunited is a cracker. Have a fab time in Australia.
Posted 6 years ago
5
Elaine McLean
Petair treated our dog very carefully and kindly, they were very professional and Lady arrived safely in Vancouver from the UK exactly as they had said. I would highly recommend them if you are travelling with your pet.
Petair UK 5 star review on 24th June 2017
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Posted 6 years ago
5
Verified Buyer
PetAir UK helped us move three Siamese cats from our old home of Loughborough in England to our new home of Medellín in Colombia. It really was a door to door service. It's expensive, but you get what you pay for. We wouldn't trust anyone else.
Petair UK 5 star review on 15th June 2017
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Posted 6 years ago
5
Claire Tait
Easily contactable with specific named points of contacts. My dogs journey seemed well planned and he got her smoothly. They also organised travel to our doorstep in USA.
Petair UK 5 star review on 15th June 2017
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Posted 6 years ago
5
Amanda Hysted
Petair Kept us informed all the way. Our pet was flying UK to Australia. Though changes were made to initial flight plans due to UAE changes in viscious dog types, Petair managed to reorganise another flight through a different route. This was a slightly longer flight but our dog arrived safely. Thank you Petair. Ps: be aware the cage your pet travels in is yours. We only just managed to fit it in our car when we picked our pet up.
Petair UK 5 star review on 15th June 2017
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Posted 6 years ago
5
Marie Hammerton
Absolutely amazing service. Kept me updated every step of the way and were happy to answer all my queries no matter how small. I have already recommended to friends. Very smooth move for my cats to New Zealand. Thank you
Petair UK 5 star review on 15th June 2017
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Posted 6 years ago
5
Suzy Cahill
Petair were fantastic-so supportive and helpful right from February until the day my kittens landed in May when the were old enough. Any questions or queries were answered straightaway. Couldn't have done it without the help of Sarah and the rest if the team.
Petair UK 5 star review on 4th June 2017
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Posted 6 years ago
5
Dawn Pearlman
Petair UK helped make a very stressful situation much less stressful by being very responsive to all of my questions and being very available on the day of travel to alleviate my fears.
Petair UK 5 star review on 3rd May 2017
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Posted 7 years ago
5
Verified Buyer
Rachel was very helpful and quick to answer all our questions. The process was explained well and they helped us meet each necessary step. They made a stressful time less stressful and our two much loved cats are now settling into their new home in Australia
Petair UK 5 star review on 4th April 2017 Petair UK 5 star review on 4th April 2017
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Posted 7 years ago
5
Steve Clapperton
Knowledgable, capable, accurate, caring in handling our dog Fritz in his travels to New Zealand, really chuffed how straight forward Petair made the whole process, would recommend to others. Thanks so much .
Petair UK 5 star review on 30th March 2017
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Posted 7 years ago
5
Nick Spence
A very professional and efficient service.. I was happy to trust Petair with my dog and when he arrived he was happy and looked like he had been well looked after.. thanks Pet-air
Petair UK 5 star review on 30th March 2017
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Posted 7 years ago
5
Morag Vandepeer
Making the life change to move to live in South Africa was a big decision as was the decision to use a company to transport our two cats Spottie and Freddie. I am so pleased I decided to use Petair, they provide me with all the information I needed about how the boys would travel to South Africa. I made a number of calls to ask questions and check what I needed to do and each time the staff were patient and informative and reassuring about how they would be transported. Thank you so much Petair, Freddie & Spottie arrived and after sleeping off their journey and hiding in a safe place at their new home for a while, soon settled and began to enjoy their new life. It is a difficult decision to hand over your cats and have no idea what happens to them until you see them at the other end. Knowing my cats, they were a little nervous when we collected them, which is to be expected, but arrived, safe, well and in great condition. Thank you so much Petair for making what could be a stressful situation stress free.
Petair UK 5 star review on 21st March 2017
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Posted 7 years ago
5
Jo Price
Petair were brilliant through the whole process - friendly and kind. Thank you - Molly was well looked after!
Petair UK 5 star review on 15th March 2017
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Posted 7 years ago
5
Sophie Caslin
They provided an excellent service. I had no idea where to even start with flying my dog from England to Dubai, but they outlined everything and planned everything so that it all went smoothly. If I had any questions or problems they replied quickly and were incredibly helpful.
Petair UK 5 star review on 7th March 2017
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Posted 7 years ago
5
Mark Pheasant
Always on the other end of the phone to help with any queries. One happy pet dog at the other end.
Petair UK 5 star review on 21st February 2017
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Posted 7 years ago
5
Claudia Kemper
Petair UK helped moving our cat from London to Washington DC. The team is very fast and responsive, communication is great and the service excellent. I would highly recommend Petair UK! Thank you.
Petair UK 5 star review on 3rd February 2017
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Posted 7 years ago
5
Karen Hannah
Absolutely phenomenal service. A very skilled, knowledgeable and experienced team made a very complicated process simple.
Petair UK 5 star review on 13th November 2016
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Posted 7 years ago
5
Emma Gray
We moved to South Africa in June and were so nervous to put our fur babies through the flight but.....Petair from start to finish were BRILLIANT, i would recommend them to anyone. Sam and Queenie were so happy to see us and the staff at Heathrow had written little updates on their cage up until they boarded the flight. The team were professional and helpful all the way through the process, and believe me i drove them crazy with questions!!!! They are now enjoying the hot weather and a new puppy Weimarama best move for the whole family. THANK YOU PETAIRUK
Petair UK 5 star review on 1st November 2016
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Posted 7 years ago
Petair UK is rated 4.7 based on 259 reviews