Perfume Oasis have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Good price quality product will buy again
”
- Alex C
“
Brilliant price smells amazing very happy customer 😀 xxx
”
- Anonymous
“
Fantastic! Great price, authentic product, super customer service.
”
- Christopher P
“
Top stuff and delivery
”
- Anonymous
“
Quick delivery, excellent customer service 👌
”
- Nicki K
“
Quick delivery, genuine perfume. Thank you.
”
- Sarah P
“
I received the incorrect order. Emailed and was sent a prepaid returns label. After I returned the item I then enquired last week as to whether I was getting the correct order posted to me and have not received a reply as yet nor have I received a refund. Won't order from here again. Total lack of communication and I have no idea what is happening. Will escalate with PayPal tomorrow.
”
- Anonymous
“
I received the incorrect order. Emailed and was sent a prepaid returns label. After I returned the item I then enquired last week as to whether I was getting the correct order posted to me and have not received a reply as yet nor have I received a refund. Won't order from here again. Total lack of communication and I have no idea what is happening. Will escalate with PayPal tomorrow.
”
- Anonymous
“
Not delivered to my address. ‘Left safe’. Still awaiting a refund a week later.
”
- Matt K
“
It has been a month now since original purchase and although they have received a return 11 days ago refund still has not been processed.
”
- Karolina P
“
Quick delivery, excellent customer service 👌
”
- Nicki K
“
Accidentally I ordered the wrong perfume so I had to return it. The customer service was very helpful and I got the refund quickly.
”
- Sophie W
“
The customer service is amazing. Accidentally I ordered the wrong perfume and I had to return the product. The process was very smooth and fast! I reordered the correct perfume and I received it next day.
”
- Jo C
