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Perfume Oasis Reviews

4.9 Rating 1,085 Reviews
B-
Happiness Grade

Perfume Oasis have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

97.21%
Industry Average
Brilliant price smells amazing very happy customer 😀 xxx
- Anonymous
Fantastic! Great price, authentic product, super customer service.
- Christopher P
Quick delivery, great price, good product.
- Ebony C
A

Delivery - Fast

93.91%
Industry Average
Quick delivery, excellent customer service 👌
- Nicki K
Quick delivery, genuine perfume. Thank you.
- Sarah P
Fast delivery, authentic perfume. I will definitely order again.
- Mustafa A
F

Returns Process - Difficult

0.00%
Industry Average
I received the incorrect order. Emailed and was sent a prepaid returns label. After I returned the item I then enquired last week as to whether I was getting the correct order posted to me and have not received a reply as yet nor have I received a refund. Won't order from here again. Total lack of communication and I have no idea what is happening. Will escalate with PayPal tomorrow.
- Anonymous
E

Refunds - Difficult

42.86%
Industry Average
I received the incorrect order. Emailed and was sent a prepaid returns label. After I returned the item I then enquired last week as to whether I was getting the correct order posted to me and have not received a reply as yet nor have I received a refund. Won't order from here again. Total lack of communication and I have no idea what is happening. Will escalate with PayPal tomorrow.
- Anonymous
Not delivered to my address. ‘Left safe’. Still awaiting a refund a week later.
- Matt K
It has been a month now since original purchase and although they have received a return 11 days ago refund still has not been processed.
- Karolina P
98.18%
Industry Average
Quick delivery, excellent customer service 👌
- Nicki K
Accidentally I ordered the wrong perfume so I had to return it. The customer service was very helpful and I got the refund quickly.
- Sophie W
The customer service is amazing. Accidentally I ordered the wrong perfume and I had to return the product. The process was very smooth and fast! I reordered the correct perfume and I received it next day.
- Jo C