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Pension Access Reviews

4.8 Rating 568 Reviews
98 %
of reviewers recommend Pension Access
Read Pension Access Reviews

About Pension Access:

Pension Access is a pension advice specialist and will help clients make the right decision about their pension.

Phone:

0800 009 3388

Email:

adviseme@harbourrockcapital.co.uk

Location:

Affinity House, Beaufort Court,,
Sir Thomas Longley Road,
Rochester
Kent
ME2 4FD

Anonymous
Anonymous  // 01/01/2019
Once they had received the money from group4 who were draging their heels I was very pleased with the speed I received the moneynAvey big THANK YOU.
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Posted 7 years ago
Hi Eric, thank you for your nice review. I'm glad you were happy with our service.
Posted 7 years ago
Portafina where excellent in their approach from start to finish. DB pensions are notoriously difficult to access for reasons which remain a mystery to most clients however Portafina made myself as the client exactly aware of what drawing the benefits would entail. I hope that when many more clients decide they want to access their DB pensions that they go to Portafina who where one of the few companies who where prepared to listen to my circumstances and help me access the pension. So thankful to Portafina who have given my wife and myself so much more quality time together. Thank You.
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Posted 7 years ago
Hi, thank you so much for your great review. I'm really please you were happy with our service.
Posted 7 years ago
Nice people to do business with. Fees are expensive, but more than compensated for by the smoothness of the transaction.
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Posted 7 years ago
i was very satisfied with the service and support in the manner they processed my pension in a professional way up to the final stage.
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Posted 7 years ago
I would like to thank you for your service . I am aware it took longer than expected but I put t that down to my pension provider.i would like to thank Rhianna for keeping me updated.
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Posted 7 years ago
Never understood pensions until portafina made it clearer for me,complete trust,as they also advised Me,which pensions to leave, no worries now
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Posted 7 years ago
very satisfied with all correspondence and the outcome as to the question below (3) I have recommended your company to 3 of my colleagues
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Posted 7 years ago
Well what can I say about Portafina that hasn't been said before........ I think it's all been done. But I have heard that they can be slow. Not at all. This company is professional from start to finish. Why would anyone want to rush something as important as the work that they do. The price for quality isn't cheap but Portafina are Very reasonable for the work that they do. Five star's.
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Posted 7 years ago
very good service
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Posted 7 years ago
Throughout a complicated pension transfer I had confidence that Portafina were doing all they could to ensure a satisfactory outcome as quickly as possible. I was always able to contact my case handler who was very efficient and could always be relied on to do what she said she would do when she said she would do it. Very impressed with the service.
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Posted 7 years ago
100% Satisfied
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Posted 7 years ago
I was satisfied with the first call that was answered and likewise every time (apart from once and that may have been recorded - I don't think the *** person understood my question). The customer support I received was very personal and the staff made me feel confident throughout.
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Posted 7 years ago
I was very satisfied i was kept up to date through out the process . It did take a while but we got there and it is now complete and i am very happy . I have already recommended you to somebody else so i hope they will be as satisfied as i was .
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Posted 7 years ago
Very satisfied customer service was excellent always so nice in the phone
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Posted 7 years ago
Overall I was satisfied with the service I received but took a little longer than I anticipated but this may have been down to others in the link.
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Posted 7 years ago
Portafina have been totally supportive from the first informal phone call to completion of my pension plan Everything was clearly explained and I really appreciated the personal touch I felt throughout I have no hesitation in recommending Portafina
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Posted 7 years ago
For me personally , at no point did I feel any stress or pressure in my dealings with Portafina Thank you
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Posted 7 years ago
I thought Portafina agents were very easy to talk to and good listeners, responding positively to all questions and explaining the issues. I think a monthly email could have been useful, just to give an outline of progress and a summary of recent events.
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Posted 7 years ago
Was always made to feel comfortable and unrushed.
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Posted 8 years ago
46 cleeve drive........ very good service thanks
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Posted 8 years ago
Pension Access is rated 4.8 based on 568 reviews