Pension Access Reviews

Name: Pension Access
Address: Affinity House, Beaufort Court,, Sir Thomas Longley Road, Rochester, Kent
Rating: 4.78

4.8 Rating 562 Reviews

98 %

of reviewers recommend Pension Access

Company Reviews

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About Pension Access:

Pension Access is a pension advice specialist and will help clients make the right decision about their pension.

Phone:

0800 009 3388

Email:

adviseme@harbourrockcapital.co.uk

Location:

Affinity House, Beaufort Court,,
Sir Thomas Longley Road,
Rochester
Kent
ME2 4FD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not brilliant took over a year to complete the transfer and wouldn't budge on the over priced fees even though we were not wanting advice”

Helpful Report

Posted 5 years ago

Hi Jane, thank you for your review and patience. While many pension transfers take no more than a few weeks, or less, the more complicated cases can be frustratingly slow. I’m really sorry that your experience was the latter and thank you for bearing with us. Best wishes, Sharon.

Posted 5 years ago

“They could of been more quicker and efficient in there work. Waiting far too long.”

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Posted 5 years ago

Hi, I’m sorry to hear about the delay you have experienced. It is of great concern to us if any of our customers are unhappy with any aspect of our service. We do rely on the pension providers to handle our requests for information on our customers plans promptly and on occasion the information doesn’t get sent back as quickly as we would like. We will investigate the background to your case and try to make sure that the same thing doesn’t happen again in the future. Thank you.

Posted 5 years ago

“Took a long time to sort out. They were not very good at keeping me informed I was the one who had to make weekly phone calls. End result was very good it was worth the wait”

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Posted 6 years ago

Thank you for your review. I'm sorry to hear that the process was a long time for you and you wasn't being informed regularly. If you could kindly email at bestfuture@portafina.co.uk with your name and address so I can take a look into your case and see why this has happened. Kind regards, Sharon.

Posted 6 years ago

“Happy to finally get MY money from MY pension fund . Unhappy that it took you so long . Unhappy that you kept losing copies of my documents (4 sets sent to you , 4 sets "lost"). I understand that we all know the Gov. were dragging their feet in paying-out , in spite of their "policy statements". I told you that an employee of Hammersmith & Fulham council told me that l "could not take any money from my pension " in spite of adverts on tv stating the opposite ! I think that you all dìd your best and that as a team , you all came across as very polite , professional people. Thankyou . 😎”

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Posted 6 years ago

Hi Clive, thank you for your review. I'm sorry to hear that there were some issues with your documents being lost, I will look into this further and see what else could be done to stop that sort of thing happening in the future. I'm glad you have received your money and were satisfied with our service.

Posted 6 years ago

“Overall the service was very good, always having a friendly voice on the phone. Information should be a little clearer on the transfer value cost.”

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Posted 6 years ago

“Long drawn out process in which I was updated as much as I expected.Since Becki Negus has taken over my case I've seen a vast improvement communication wise.”

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Posted 6 years ago

Hi, thank you for the review. We really appreciate your feedback. We are always looking at ways to speed up the process; frustratingly, though, some companies do drag their heels when it comes to sending us the information we need, especially final salary pension providers. I’m sorry to hear the process was particularly drawn-out for you. Your feedback on communication is particularly useful, as we should be hitting the standards you experienced when Becki took over every time.

Posted 6 years ago

“I know I have invested my pensions with yous,you in vest in new house builds,but that all I know,t present when I retire I will gat about two hundred pound a week”

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Posted 6 years ago

Hi Paul, Thanks for your feedback. It sounds as though you would appreciate a little more clarity on how and where your pension is currently invested. If you’d like I can arrange for someone to call you to discuss this with you further? We’re always here to help if you have any questions about your pension. Just let me know about the telephone call and I can take it from there. Best wishes, Sharon

Posted 6 years ago

“found service to be slow and expensive”

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Posted 8 years ago

Pension Access is rated 4.8 based on 562 reviews