“I do not like to leave poor reviews for a small company but their system failed me. As a result, 2 lots of monies came out of my account. As I only got 1 order confirmation I had believed that only 1 payment came out of the account. It take many emails but I got a refund but it was hard work going”
Thanks for your feedback.
As we discussed, the two payments came from your card because you placed two separate orders with us, each for different lanterns. Two order acknowledgments were sent, but you didn't receive one of the emails. We couldn't issue a refund until you had returned one of the orders to us, but we issued the refund immediately upon receipt. I'm sorry you are disappointed, but I'm not sure we could have reasonably done anything further!
