“I do not like to leave poor reviews for a small company but their system failed me. As a result, 2 lots of monies came out of my account. As I only got 1 order confirmation I had believed that only 1 payment came out of the account. It take many emails but I got a refund but it was hard work going”
Thanks for your feedback.
As we discussed, the two payments came from your card because you placed two separate orders with us, each for different lanterns. Two order acknowledgments were sent, but you didn't receive one of the emails. We couldn't issue a refund until you had returned one of the orders to us, but we issued the refund immediately upon receipt. I'm sorry you are disappointed, but I'm not sure we could have reasonably done anything further!
“All lanterns were great i bought red,white and blue, easy to unfold and fold up again, kept box for long term storage, brought them in every night in case of rain, looked great with my Union Jack Bunting for Jubilee
Will certainly buy again for other celebrations.
LOvely colour choices”
“Bought a load more of the clear clips that come with paper lanterns. Clip/unclip easily, not obtrusive, vice like grip to a lamp hanging wire so ideal if you need to make a festoon. Good product.”
“It was easy to order from website. I could pick the colour and the amount of lanterns I wanted. Delivery was quick and packaged safely. They are good quality.
I love the pop of colour they bring to my rooms.
Really happy to order and support UK small business.”
